For Patients and Caregivers

Services 

Wake Forest Baptist Health Care at Home can provide a service or a combination of services in the patient's home. Services are provided under the direction of your physician. Services we offer include skilled nursing, physical/occupational/speech therapy, medical social worker, home health aides and other medical specialists.

Skilled Nursing 

These staff members provide skilled nursing services and admit patients to services completing appropriate clinical documentation under the Clinical Manager's direction. home health provider and female patient_250Skilled nursing is provided by registered nurses and licensed practical nurses under the direction of a registered nurse. The nurse will assess individual status and provide care ad instruction as needed by the patient. The nurse will implement the care plan in conjunction with patient and family skilled nursing care per the physician's plan of care/treatment and in compliance with Nurse Practice Act. The nurse will provide instructions to various health care personnel regarding patient medication, diets, disease process and patient self-care.

Therapy Program 

These services are provided by licensed therapists and licensed therapy assistants such as physical therapist assistants (PTAs) and certified occupational therapist assistants (COTAs) who practice under the direction of the therapists. This program includes physical, occupational and speech language therapy services. These services include the planning and administration of prescribed skilled therapy treatment and training for patients suffering from various injuries, illnesses and functional disabilities to attain the highest level of physical function.

Home Health Aides (HHAIDE) 

Care at Home provides personal care services for those patients who require assistance. A registered nurse or therapist supervises the HHAIDE's. All care provided by HHAIDEs is directed by the registered nurse or therapist.

The primary duties and responsibilities of the HHAIDE (per visit) are: 

  • Bathe/shower or assist with bath or shower, perform skin care, give back rubs
  • Assist with or perform mouth care
  • Feed or assist with feeding
  • Comb/shampoo hair as needed
  • Clean bedside area, change linens
  • Assist patient on/off bedpan, bedside commode or toilet
  • Straighten/lightly clean bathroom or bedroom area where the patient's care was provided
  • Assist with exercises if ordered/trained by the registered nurse or therapist
  • File fingernails and toenails
  • Shave patient
  • Catheter care if necessary

As time permits, after personal care, the Home Health Aide may perform the following:  

  • Laundry essential to the comfort and cleanliness of the patient
  • Prepare a light meal or snack for the patient
  • Shop for food if no one else is available

The HHAIDE MAY NOT perform the following:

  • Transport the patient in his/her personal vehicle or drive the family car
  • Prepare meals or give personal care to anyone other than the patient
  • Sit for the patient if the family is out. If an errand must be done, please return prior to the usual time the HHAIDE leaves
  • Receive gifts, gratuities or be personally employed while the patient is a client of Care at Home
  • Cut or trim fingernails, toenails or hair
  • General housekeeping

Scheduling Visits 

Visits are scheduled according to physician orders and patient needs, and we make an effort to meet individual patient preferences. We will make every effort to provide uninterrupted services, however, sometimes unanticipated interruptions are unavoidable including, but not limited to, inclement weather or other natural disasters. If a visit is missed due to a patient's decline, patient not at home, physician appointments, unsafe weather conditions, etc., we will try to make up the visit, if possible, unless the patient's care needs can be safely met by the patient and/or family/significant others. Please help us with scheduling and coordinating visits by:

  • Notifying us as soon as you know you need to cancel or reschedule a visit day or time (preferably call us the day before)
  • Let us know before the day of your doctor's appointments so that we can schedule our visits around that day and time as needed
  • Let us know about other medical appointments that we need to work around such as dialysis, chemotherapy or radiation treatments
  • Notify us if you no longer want to continue all or part of the home care services
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Quick Reference

Wake Forest Baptist Health - Care at Home
Steven Smith
Area Director of Operations Eastern North Carolina

336-760-1838

Hours
Available 7 days a week, 24 hours a day
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Last Updated: 09-12-2013
USNWR 2013-2014Magnet Hospital RecognitionConsumer Choice2014 Best DoctorsJoint Commission Report

Disclaimer: The information on this website is for general informational purposes only and SHOULD NOT be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or other qualified health care provider.