Sleep study scheduling triage in a regional Veterans Administration medical center [abstract]. Bullard AG, Bregman B.. Sleep. 2013;36(Abstract Suppl):A427.
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The overall Patient Rating score is the average of responses to the nine questions listed below. The questions are from the Press Ganey Patient Satisfaction Survey. Responses are measured on a 1 to 5 scale, where 1 represents "very poor" and 5 represents "very good."
Comments are taken from the Care Provider section of the Press Ganey Patient Satisfaction Survey. Comments are posted exactly as they are written. Comments are added weekly. To protect patient privacy and confidentiality, patient names are not included.
This was actually the first time I'd met with Dr. Bullard personally. I also liked his new resident.
Provider is excellent, however too much time spent waiting to be seen.
The provider made me wait in room for over 30 minutes then knew nothing about me, my medical history or recent diagnosis. Did not check blood work. Assistant dr. came in frustrated. Didn't even know my name. Spent about 6 mins. with me. Blamed my weight gain from my last test in 1999. #8. <10 mins.
Provider appeared to be more concerned with teaching his resident than in listening to me.