The overall Patient Rating score is the average of responses to the nine questions listed below. The questions are from the Press Ganey Patient Satisfaction Survey. Responses are measured on a 1 to 5 scale, where 1 represents "very poor" and 5 represents "very good."
Comments are taken from the Care Provider section of the Press Ganey Patient Satisfaction Survey. Comments are posted exactly as they are written. Comments are added weekly. To protect patient privacy and confidentiality, patient names are not included.
I love Dr. hein as a professional but the wait time is what I would not recommend.
We really like *Dr. Hein. He was very informative. Silas gets sick easily so the only issue was that we may needed to have rescheduled & it was not possible to do so in the same month.
Dr Hein is first rate.
This was the first time I had seen Dr. Hein. He was fabulous. I have seen many of the eye physicians at Baptist and each one has been thoughtful, caring, patient, and professional. Dr. Hein was thorough in his exam and in his explanation. His office staff made an appointment with Dr. G for me as my next step per Dr. Hein's request.
*Dr. Hein is a great pediatric ophthalmologist.
*Dr. Hein was really nice. He got us in and out in no time and made sure we understood what was going on.
Extremely diligent and really cared about our child's issues. Felt lucky to have him.
We are moving one hour away and will continue to see this dr. (*Dr. Hein), even though we will have to travel to do so. He is wonderful.
Overall *Dr. Hein is concerned and kind, though waiting 80-100 min. makes it hard to appreciate.
*Dr. Hein was considerate and took time in discussing my problem.
Dr. Hine is an outstanding doctor. He possesses the knowledge and skills to diagnose and repair both of my eyes and now I CAN SEE NORMALLY! I can drive, walk without fear of falling or tripping, read, have an eye to eye conversation, and fully enjoy life. I will always have the highest esteem for Doctor Hine.
Dr. Hein is a very good doctor and my son trust him as well as myself. Dr. Hein has always showed the most respect for what my son needs and recommends the treatments that he needs as needed.
Dr Hein is a very good doctor and I have faith in his abilities to correct eye problems.
Dr Hein was very knowledgeable of my issues and provided needed information to determine surgical interventions
Hein & staff are excellent.
No pomposity on the part of the provider or staff. As a first time visit to a new doctor - a welcomed experience.
He talked directly to me and not the people with me. He was very caring.