The overall Patient Rating score is the average of responses to the nine questions listed below. The questions are from the Press Ganey Patient Satisfaction Survey. Responses are measured on a 1 to 5 scale, where 1 represents "very poor" and 5 represents "very good."
Comments are taken from the Care Provider section of the Press Ganey Patient Satisfaction Survey. Comments are posted exactly as they are written. Comments are added weekly. To protect patient privacy and confidentiality, patient names are not included.
*Dr. Hein is a great pediatric ophthalmologist.
*Dr. Hein was really nice. He got us in and out in no time and made sure we understood what was going on.
Extremely diligent and really cared about our child's issues. Felt lucky to have him.
We are moving one hour away and will continue to see this dr. (*Dr. Hein), even though we will have to travel to do so. He is wonderful.
Overall *Dr. Hein is concerned and kind, though waiting 80-100 min. makes it hard to appreciate.
*Dr. Hein was considerate and took time in discussing my problem.
Dr. Hine is an outstanding doctor. He possesses the knowledge and skills to diagnose and repair both of my eyes and now I CAN SEE NORMALLY! I can drive, walk without fear of falling or tripping, read, have an eye to eye conversation, and fully enjoy life. I will always have the highest esteem for Doctor Hine.
Dr. Hein is a very good doctor and my son trust him as well as myself. Dr. Hein has always showed the most respect for what my son needs and recommends the treatments that he needs as needed.
Dr Hein is a very good doctor and I have faith in his abilities to correct eye problems.
Dr Hein was very knowledgeable of my issues and provided needed information to determine surgical interventions
Hein & staff are excellent.
No pomposity on the part of the provider or staff. As a first time visit to a new doctor - a welcomed experience.
He talked directly to me and not the people with me. He was very caring.
This experience was great! The doctor was wonderful & I would definitely recommend him!
Keep up the excellent work!
Dr Hein personally called me back to answer a question I had after surgery. That was incredible and meant so much to me. I've already recommended him to a friend.