The overall Patient Rating score is the average of responses to the nine questions listed below. The questions are from the Press Ganey Patient Satisfaction Survey. Responses are measured on a 1 to 5 scale, where 1 represents "very poor" and 5 represents "very good."
Comments are taken from the Care Provider section of the Press Ganey Patient Satisfaction Survey. Comments are posted exactly as they are written. Comments are added weekly. To protect patient privacy and confidentiality, patient names are not included.
See responses above; very satisfied.
Ok. Very well.
Dr. Herber is clearly interested in my health care and his manner is straight forward and empathetic.
I tried to explain an issue with the Provider, he interrupted me to let me know he had my records (I guess to let me know he didn't need to hear my story, which I think he did because the medicine he prescribed did not take care of the issue!).
My husband and I saw Dr. Heber for the first time as new patients, and were delighted with the experience. Dr. Heber was professional, friendly, caring and displayed a vast knowledge on a wide array of medical issues. We felt confident that we had found the best doctor we have had over the years.
I find *Dr. Herber to be a excellent listener. He then explained what our goals are to get my health back on track.
I was pleased with this first experience of a new doctor (to me), the nurse and staff.
He was willing to discuss my concerns and questions regarding my health questions.
Have already recommended to family and friends
This was my first experience with Dr Heber, and I was very pleased toget to work with him
this was first visit with Dr. Herber (change of doctor) so most of survey doesn't apply...it was a very positive experience.
Dr spent very little time examining or listening to me. This was a follow up as I had not recovered any from a visit the prior week . I was under a bit of a deadline forme to get to local imagining center before it closed , but still could have taken a bit more time.
Good job keep up the good work. Thank you
While other providers with WFBH did not answer or call with results that were uploaded in My Wake Health. My pcp was always available to explain results - I can honestly say he is a great Doctor and is available when I needed him during my scariest moments and still continues to be available.
This physician shows real concern and to me that is so very important.