The overall Patient Rating score is the average of responses to the nine questions listed below. The questions are from the Press Ganey Patient Satisfaction Survey. Responses are measured on a 1 to 5 scale, where 1 represents "very poor" and 5 represents "very good."
Comments are taken from the Care Provider section of the Press Ganey Patient Satisfaction Survey. Comments are posted exactly as they are written. Comments are added weekly. To protect patient privacy and confidentiality, patient names are not included.
*Dr. Kossover was very nice, calming & professional.
Dr. Kossover made sure to check my medications to make what he prescribed would not interfere with my routine meds. He also talked with me about what OTC meds I should stay away from.
The Dr. seemed in a big hurry. he probably spent less that 8 minutes with me. He did correctly diagnose my problem.
Dr. Kossover is a very good, caring doctor
Excellent, caring encounter with my 7 year old daughter.
I have already recommended Clemmons Urgent Care to several of my colleagues.
This was the first time my daughter had seen Dr. Kossover and he was wonderful. We usually see a WFU pediatrician, but their office was closed. Dr. Kossover was so patient and kind with my daughter and had pediatrician-like qualities. He even took the time to speak to my two year old son in the room since it was late and night and both children were cranky. THANK YOU!!!!!!!!
I felt like he was genuinely concerned and did a complete evaluation of my health concern. After the visit, it was clear he was right on target with his diagnosis, but he spoke very, very quickly describing the issues and treatments. I would give him a perfect rating if he would speak just a bit slower.
It almost brings tears to my eyes when I speak of the level of care these providers provide at this facility. My kids have health conditions that require them to always need urgent care. I feel safe, assured and well taken care of when I come here. I prefer It over the primary PCPs. The service is EXCELLENT! The staff are BRILLIANT! And the medical advice and treatments are always what we need.
It is just this doctor. I have talked to other friends since this experience and have gotten the same reaction. He should be pulled and made to work on his actions when entering a room. His actions freaked me out and would actually scare a small child.
I've used Urgent care before, I'm satidfied thus far with their services.
Dr.Kossover was thorough and still efficient.
very brief and no advice on likely progression of my problem nor how to know what to do next and when
Very pleasant and professional
I felt he was condescending. He spoke to me like a child.
I liked that the doctor took his time and made sure we had no questions before leaving the room
I am a Family Nurse Practitioner, and I would gladly ask this Dr. to be a supervising physician if ever I wanted to go back to the disease maintenance world of medicine as opposed to staying at the disease prevention clinic where I currently work.
he was thorough and interacted well with my daughter