The overall Patient Rating score is the average of responses to the nine questions listed below. The questions are from the Press Ganey Patient Satisfaction Survey. Responses are measured on a 1 to 5 scale, where 1 represents "very poor" and 5 represents "very good."
CP concern for questions/worries
CP efforts to include in decisions
CP explanations of prob/condition
CP spoke using clear language
Friendliness/courtesy of CP
Likelihood of recommending CP
Patients' confidence in CP
Time CP spent with patient
Patient Comments
Comments are taken from the Care Provider section of the Press Ganey Patient Satisfaction Survey. Comments are posted exactly as they are written. Comments are added weekly. To protect patient privacy and confidentiality, patient names are not included.
Stephen S. McNatt, M.D.
WFBH Patient
7/21/2016
Dr. Mc Natt is great! He remembered that I asked him for directions prior to the visit. He is a regular guy and a fabulous Doctor!
Stephen S. McNatt, M.D.
WFBH Patient
6/5/2016
good
Stephen S. McNatt, M.D.
WFBH Patient
6/5/2016
very good
Stephen S. McNatt, M.D.
WFBH Patient
6/1/2016
although the time spent with me was shorter than I think should have been, I feel confident in the Doctor and I appreciate the information that was given.
Stephen S. McNatt, M.D.
WFBH Patient
5/31/2016
always makes me feel so important
Stephen S. McNatt, M.D.
WFBH Patient
5/26/2016
*Dr. McNatt talked with me about surgical options for an extended time.
Stephen S. McNatt, M.D.
WFBH Patient
5/25/2016
Very impressed with Dr McNatt. Excellent personality and manner.
Stephen S. McNatt, M.D.
WFBH Patient
5/23/2016
I've had a screwed up stomach as far back as I can remember. Dr. McNatt steps in every time it misbehaves and he never seems to get impatient with me, though I get impatient with myself for needing so much help with this matter. He is always calm, patient, and understanding. Most importantly, he doesn't hesitate to fix whatever part of my stomach is misbehaving so that I don't stay sick and/or miserable. He's amazing.
Stephen S. McNatt, M.D.
WFBH Patient
5/17/2016
Hw ia good listener and sympathetic about my concerns. I feel like I am in good hands.
Stephen S. McNatt, M.D.
WFBH Patient
5/17/2016
Dr. McNatt was insightful and extremely helpful. I greatly appreciated his explanations and information. Surgeons (in my prior experience) are generally not so personable. He was approachable and affable. He was honest and while he has a trace of no nonsense about him, he was genuinely kind. He did not rush through the appointment.He seems to be a brilliant surgeon. I felt I could trust him.
Stephen S. McNatt, M.D.
WFBH Patient
4/14/2016
good
Stephen S. McNatt, M.D.
WFBH Patient
4/4/2016
Never had any problems very good provider.
Stephen S. McNatt, M.D.
WFBH Patient
2/29/2016
very good.
Stephen S. McNatt, M.D.
WFBH Patient
2/9/2016
Dr. McNatt is an awesome surgeon and provider. He has true concern for his patient's.
Stephen S. McNatt, M.D.
WFBH Patient
1/21/2016
Dr. McNatt is one of the finest most caring providers I have ever had the privilege of being seen by - he has a bedside manner of respect and is always there to answer any questions I have. He came in to do my surgery on a Sunday - he is now and always will be my preferred surgeon! An asset for sure.
Stephen S. McNatt, M.D.
WFBH Patient
1/5/2016
Dr. McNatt is excellent! He always sends notes and instructions with lab results when they are sent to my account. He also values my time and does not ask me to come more often than really needed. At my last visit he even tracked down the nutritionist to ask her a question I had rather than making me schedule an appointment just for one question.
Stephen S. McNatt, M.D.
WFBH Patient
12/31/2015
good
Stephen S. McNatt, M.D.
WFBH Patient
12/31/2015
This clinic is phenomenal!! From the surgeons to the insurance coordinator, RD's and exercise consultants! I have been so lucky to go through this with such an amazing team. I feel like I have been prepared so well for the process, surgery, after care and follow ups. Would recommend even to patients that need to travel a distance.
Stephen S. McNatt, M.D.
WFBH Patient
12/22/2015
Excellent surgeon! Made me feel very comfortable and secure in his care.
Stephen S. McNatt, M.D.
WFBH Patient
12/20/2015
Dr McNatt is great. I trust him and know he will take the best care of my health. Very easy to ask questions and talk about my health with. He is encouraging and honest.
Stephen S. McNatt, M.D.
WFBH Patient
12/16/2015
An outstanding doctor and I have already recommended him to several of my friends.
Stephen S. McNatt, M.D.
WFBH Patient
12/15/2015
Dr. McNatt is the best provider possible. I would recommend him to anyone.
Stephen S. McNatt, M.D.
WFBH Patient
10/31/2015
He is a very thorough Dr. And made absolute sure I knew all the good and bad scenarios. Highly recommend him to others.
Stephen S. McNatt, M.D.
WFBH Patient
10/27/2015
I have a tremendous amount of confidence in Dr. McNatt. He was professional, personable, and extremely cautious with his diagnosis. He ordered a CT scan and reviewed it with me the same afternoon. I am honored to have received treatment/diagnosis by a true professional. He is top notch!
Stephen S. McNatt, M.D.
WFBH Patient
9/24/2015
I HAVE BEEN VERY PLEASED WITH MY SURGERY AND FOLLOWUP APPT WITH DR. MCNATT AND WOULD DEFINITELY REFER FAMILY OR FRIENDS TO HIM...
Stephen S. McNatt, M.D.
WFBH Patient
9/21/2015
Very good.
Stephen S. McNatt, M.D.
WFBH Patient
9/20/2015
Dr. McNatt is someone that I trust completely with my care. I had complications from a surgery in my hometown and had to travel to Baptist but have continued to come there for care due to the confidence that I have in the physicians.