The overall Patient Rating score is the average of responses to the nine questions listed below. The questions are from the Press Ganey Patient Satisfaction Survey. Responses are measured on a 1 to 5 scale, where 1 represents "very poor" and 5 represents "very good."
Comments are taken from the Care Provider section of the Press Ganey Patient Satisfaction Survey. Comments are posted exactly as they are written. Comments are added weekly. To protect patient privacy and confidentiality, patient names are not included.
*Dr. Pierce is the best doctor in the practice. She has always gone above and beyond to care for me. She pays attention to details and is always studying to be the best for her patients.
I've had a hard time staying consistent with a medication. Dr. Pierce helped me create a gradual plan to be successful.
Very positive. I felt relaxed and comfortable. 5 years ago I had uterine cancer and she so reassuring things are all fine. I love her smile and sense of humor while being able to be services too!
I started using Dr. Pierce as my gynecological provider in March 2016 when I met her during a hospitalization and transferred from my previous provider to her. Her care has been absolutely wonderful! She has worked to provide me with excellent treatment for a very serious condition. Throughout the entire process, I have felt confident in knowledge and felt like she has included me in every step of decision making, always keeping my health and mental well-being a priority.
This was the first time that I had met Dr. Pierce. I immediately liked her. Great interpersonal skills. I appreciated that she showed her personality, while being highly professional and kind.
This being my first pregnancy I feel the practice as a while has left me to find a lot of information out on my own. just a general idea of what labor pains may feel like, birthing options offered, what will happen at the hospital etc. I don't feel they acknowledge this is my first time and they are not as forth coming with information they think I should know until I ask questions. I worry I am unprepared. I think the provider is excellent and would recommend her to anyone needing routine or second time childbirth care but I probably would not recommend the practice as a whole to a first time mom to be.
I think Dr. Pierce is a great physician, however, the only complaint I would have about this visit is that I had lab work done at the visit which was on a Friday and saw the results on My Wake Health first thing Monday morning indicating a possible infection. I did not hear from the physician's office all day Monday nor Tuesday until I emailed the physician's office late Tuesday afternoon to inquire about it. I did receive a reply back from Dr. Pierce who advised she had called in a prescription for me due to infection. I would think that in the case of an infection, an earlier response would be more acceptable. It also made me wonder if they were even going to contact me or if this result had fallen through the cracks.
Dr. Pierce is thorough, kind , willing to listen, very helpful and reassuring.
I would recommend Dr. Pierce to anyone and all my friends and family
*Dr. Pierce is very down earth and makes you feel comfortable. She is not pretentious.
As a first time expectant mother, I would like to have more education about what to expect during trimesters, things to look for, how to plan, normal signs and symptoms, worrisome signs and symptoms. I am unsure if I have not been given this information as I have a medical background or if it just isn't routine care. I have found an app on my phone to be far more helpful in this area, while this information should come from my physician whom I trust and who has formal medical training. This has been very frustrating and disappointing to me. I will find another OB-GYN office after the baby is born.
Feel very relaxed w/*Dr. Pierce.