The overall Patient Rating score is the average of responses to the nine questions listed below. The questions are from the Press Ganey Patient Satisfaction Survey. Responses are measured on a 1 to 5 scale, where 1 represents "very poor" and 5 represents "very good."
CP concern for questions/worries
CP efforts to include in decisions
CP explanations of prob/condition
CP spoke using clear language
Friendliness/courtesy of CP
Likelihood of recommending CP
Patients' confidence in CP
Time CP spent with patient
Patient Comments
Comments are taken from the Care Provider section of the Press Ganey Patient Satisfaction Survey. Comments are posted exactly as they are written. Comments are added weekly. To protect patient privacy and confidentiality, patient names are not included.
Kathleen Punger, M.D.
WFBH Patient
4/10/2017
Very pleased with *Dr. Punger. Best doctor we have had!!!
Kathleen Punger, M.D.
WFBH Patient
3/29/2017
I became a patient of *Dr. Punger in May 2016 and have been very pleased with her and my interactions with her.
Kathleen Punger, M.D.
WFBH Patient
3/27/2017
The provider dismissed my concerns and without even touching me declared I just had a bad cold. Then stated "I can examine you if you want"....??? I have been her for 3 years and not been in for anything other than a routine annual physical. When a patient shows up for the first time EVER (other than a well check) it is because they feel pretty bad and they need care. I felt completely dismissed.
Kathleen Punger, M.D.
WFBH Patient
2/22/2017
Dr. Punger has been very helpful to me, and my husband during a very difficult time from Oct. until the end of Jan. I have received form her the most help and respect during this time, and will always appreciate the way she made time for me, even when I just needed to talk or vent.
Kathleen Punger, M.D.
WFBH Patient
2/22/2017
Dr. Punger is very professional, compassionate and open and honest regarding my health. I really appreciate that.
Kathleen Punger, M.D.
WFBH Patient
2/21/2017
Not my regular physician(Dr. Shelbourne is), but she is my wife's regular physician. We have both been pleased with the physicians there.
Kathleen Punger, M.D.
WFBH Patient
2/13/2017
Dr. Punger is absolutely awesome. She is not only our doctor but our friend which goes a long way. She is always caring, loving, respectful and very knowledgeable. Dr. Punger is the best physician ever for our family and we are so privelaged to have her involved in our care.
Kathleen Punger, M.D.
WFBH Patient
1/28/2017
I don't feel I could be in better care physically and emotionally...I just moved here in Oct. and have no doctors lined up....I mentioned this and was asked what specialists I needed. A week later I received a call from an eye specialist office that Dr. KP referred me to him to set up an appointment. This is excellent service...
Kathleen Punger, M.D.
WFBH Patient
1/18/2017
Best Doctor visit ever! Dr. Punger was thorough.
Kathleen Punger, M.D.
WFBH Patient
1/17/2017
Even though my doctor knows that I am a retired RN, she has always talked with me as if I were new to each situation, which for a lot of problems I have recently had I was completely unfamiliar with . She has been very helpful, and helped me understand my problems.
Kathleen Punger, M.D.
WFBH Patient
11/30/2016
I really like Dr. Punger. She always shows a lot of concern and respect for me. I appreciate that she treats me as an equal and includes me in my care plan.
Kathleen Punger, M.D.
WFBH Patient
11/28/2016
Dr Punger has always listened and shown me the utmost attention and care.
Kathleen Punger, M.D.
WFBH Patient
11/25/2016
Dr. Kathleen Punger is an excellent provider, she shows caring and compassion and always asks if I have any questions relating to my visit. I highly recommend her!
Kathleen Punger, M.D.
WFBH Patient
10/15/2016
I was extremely disappointed in the time I was given with the Doctor as I did have an appt. I was not a walk-in who was worked-in.
Kathleen Punger, M.D.
WFBH Patient
10/11/2016
very good
Kathleen Punger, M.D.
WFBH Patient
9/6/2016
I love Dr. Punger. She is very knowledgeable and always treats my concerns with the utmost care.
Kathleen Punger, M.D.
WFBH Patient
8/18/2016
Well pleased.
Kathleen Punger, M.D.
WFBH Patient
8/16/2016
The Doctor is unfeeling, no empathy, not concerned about the patient, at least in my experience. She seemed only concerned about her agenda.
Kathleen Punger, M.D.
WFBH Patient
8/16/2016
I have recommended her to others.
Kathleen Punger, M.D.
WFBH Patient
8/9/2016
Love her! Always nice, friendly and kind.
Kathleen Punger, M.D.
WFBH Patient
8/7/2016
good
Kathleen Punger, M.D.
WFBH Patient
7/23/2016
I really have appreciated finding Dr. Punger...I finally feel like I have found a doctor that i feel comfortable with to help me with my healthcare.
Kathleen Punger, M.D.
WFBH Patient
7/21/2016
Dr. Punger is top notch. She is not only my Dr, we have become friends. She cares for me as if I were a part of her blood family. She greets me with a big hug and smile each time. I know she cares for me and I will receive excellent care from her in any medical situation I have. I have total trust and confidence in her and the care she provides for me and my husband.
Kathleen Punger, M.D.
WFBH Patient
7/19/2016
Dr Punger was recommended to me by another patient whom I trust. I am pleased with the doctor and the clinic.