Financial Assistance

  • North Carolina Baptist Hospital (NCBH) is a not-for-profit hospital that is committed to providing health care to those in need, regardless of their ability to pay.
  • Wake Forest University Baptist Medical Center Community Physicians is the medical group practice for Wake Forest Baptist Medical Center (WFBMC) and functions as the exclusive medical staff for NCBH.
  • NCBH and Wake Forest Community Physicians are devoted to providing financial relief for medical expense incurred by families who do not have access to financial resources to pay for their health care services.
  • Relief is provided to those patients requiring medically necessary treatment after exhausting all other sources of payment or financial assistance.
  • NCBH and Wake Forest Community Physicians routinely screen all patients with limited financial resources for eligibility in the following programs:
    • Group Health Insurance Plans
    • Individual Health Insurance Plans
    • COBRA
    • Health Coverage Tax Credits
    • Medicare
    • Medicaid
    • Women-Infant-Children (WIC)
  • If you qualify for coverage under any of these programs, you must enroll in the program and are not eligible for financial assistance through NCBH or Wake Forest Community Physicians.
  • To see if you are potentially eligible for any of these programs, you may visit the Foundation for Health Coverage Education's website at, and complete a brief five question survey that will identify programs for which you qualify.

Charity Care Discounts

  • WFBH provides benefits back to the communities we serve in the form of charity care discounts to those patients and families that need medical treatment, when the patient or family:
    • Is not covered by insurance
    • Was not approved for a federal or state agency program, but fully complied with the application process
  • The Community Benefit Discount is calculated based on household income, assets and family unit size compared to the current Federal Poverty Levels.
    Sliding Discount Schedule 500px
  • An application must be completed and submitted with a copy of the latest Federal Income Tax Return as well as current W-2 forms for all working members of the household.
  • If you receive Social Security benefits, please submit a copy of your Social Security benefit statement and if you receive any other income, please provide supporting documentation.
  • Any incomplete applications will not be considered and will be returned for the missing documentation.
  • Community Benefit Discounts are tiered:
    • A patient under 200% of the Federal Poverty Level will be awarded 100% assistance.
    • A patient from 201% to 300% will be awarded 85% assistance.
    • A patient from 301% to 400% of the FPL will be awarded 75% assistance.
  • Patients receiving 100% assistance through our charitable mission are requested, but not required, to participate in the cost of their care to whatever extent possible.
    • The recommended co-pay contribution for inpatient care is $100 per inpatient stay.
    • Contributions can be set-up on interest-free extended payment plans.
  • If a partial discount is granted at the 70% or 85% level, the remaining balance must be paid in full or set up with an interest-free payment plan.
  • A Community Benefit Discount application may be printed in English or printed in Spanish
  • Please return the completed application with supporting documentation to the WFBH Cashier's Office; Main Level Janeway Tower or mail the completed packet to WFBH Customer Care Center; 100 Kimel Forest Drive; Winston Salem, NC 27103.
  • If you have any questions on the application, please call 336-716-3988 or 888-663-6580

Payment Plans

  • NCBH and Wake Forest Community Physicians recognize that many families are unprepared for expenses associated with health care services and as such, strongly recommend that any family who needs more time to pay their medical bills take advantage of our interest-free payment plan.
  • Payment plans can be established prior to, at the time of, or after services have occurred.
  • To set up a payment plan, please contact our Customer Care Center: 336-716-3988 or 888-663-6580.

Catastrophic Discounts

  • Catastrophic discounts are available to patients with balances greater than 20% of annual household income, when household income is over 400 percent of the Federal Poverty Level.
  • This includes patients with health insurance coverage.

Quick Reference

Customer Service Center

Phone 336-716-3988
Toll-Free 888-663-6580

Billing Dept. Inquiries
Medical Center Boulevard
Winston-Salem, NC 27157
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Last Updated: 09-30-2015
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Disclaimer: The information on this website is for general informational purposes only and SHOULD NOT be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or other qualified health care provider.