Certified Medical Assistant
The Certified Medical Assistant is responsible for providing clinical assistance to patients by assisting them to exam rooms and providing education as needed and to providers by assisting with procedures and performing lab tests. In addition, complete and accurate documentation in medical record as necessary. Complete call backs as per provider instruction.
- High school graduate or equivalent.
- Graduate from an accredited school of Medical Assisting.
- Prefer a minimum of one year of medical office experience or be currently enrolled in an accredited medical assisting program.
- Must be reliable and with a neat appearance.
- Legible handwriting.
- Data entry or keyboard experience preferred.
- Completes eight hours of required continuing education annually.
- Through education, experience, and/or training, the individual is qualified to work with patients throughout the life cycle as needed in practice setting.
- National certification as a medical assistant.
- BCLS certification preferred.
- Ability to provide direct and indirect patient care in accordance with age/developmental specific standards of care.
- Demonstrates appropriate interpersonal and communication skills.
- Works in a continually changing work environment.
- Lifting, positioning, pushing, and/or transporting patients.
- Lifting supplies and equipment.
- Constant mobility including, but not limited to walking, bending, pushing, and pulling.
- Regular exposure to the risk of bloodborne diseases, infectious, and contagious diseases.
- Contact with patients, family members, visitors, coworkers, and medical staff under a wide variety of circumstances.
- Moderate to high stress levels.
- Subject to multiple interruptions.
- Full body range of motion, manual, dexterity, and hand-eye coordination.
- Ability to stand for extended periods of time with bending, stooping, lifting, and reaching.
- Requires normal or correct vision and hearing.
- Requires working under stressful conditions with providers and patients, and occasionally working irregular hours.
- Demonstrates Personal Touch.
- Identifies self and department to others when answering the phone.
- Wears identification badge.
- Listens attentively during verbal interpersonal communications and uses appropriate body language and verbal skills.
- Resolves conflict with others according to Personal Touch program.
- Accepts constructive feedback.
- Represents the organization in a positive manner to the community.
1. Maintains a safe environment.
- Follows Environment of Care plans and policies, including but not limited to: Infection Control, Employee Health, and Environment of Care.
Completes required training topics annually.
- Demonstrates proper body mechanics.
- Reports all incidents involving patients and visits, medications (if applicable), employee on-the-job injuries, and all blood and body fluid exposures through the appropriate mechanism.
2. Maintains confidentiality.
- Accesses only authorized data and discloses information in accordance with hospital policy.
- Maintains security of information during daily activities including utilization of fax machine, photocopier, and computer.
- Discusses confidential information in an appropriate environment.
3. Demonstrates ability in operating computer systems for which responsible.
- Logs on to gain access and logs off when away from computer.
- Utilizes applicable software according to guidelines.
- Protects individual security code and refrains from using another employee's access code.
- Learns new software according to job responsibilities.
4. Maintains an ethical environment.
- Complies with federal, state, and local regulations.
- Abides by the hospital's Code of Ethics.
- Understands and initiates process for utilizing appropriate resources for ethical and corporate compliance concerns.
- Demonstrates sensitivity to specific needs of patients and visitors (including end of life, spiritual, emotional, mental, psychosocial, and cultural differences).
5. Complies with established professional responsibilities.
- Complies with the hospital's progressive disciplinary policy including attendance and tardiness.
- Displays a personal appearance that reflects a professional, clean, and neat image.
- Adjusts personal schedule to complete workload or to meet scheduling needs.
- Attends 75% of all department meetings, if applicable.
- Attends required education, in-services, and computer-based training for the department and organization.
- Completes required continuing education as appropriate to position.
- Demonstrates cost-effectiveness in the use of work time and hospital resources.
- Performs other duties as assigned.
6. Demonstrates involvement in Performance Improvement activities as appropriate.
- Makes suggestions for improvements related to departmental processes.
- Participates in data collection and/or analysis of data as assigned.
- Participates actively in committees, work groups, and teams as assigned.
7. Assists in orientation of new personnel as requested.
- Provides guidance and feedback to new employees.
- Assists with completion of orientation checklist.
8. Demonstrates interpersonal relationship and communication skills.
- Performs duties as requested asking questions when clarification is needed.
- Clearly and quickly relays messages.
- Demonstrates ability to complete tasks in a timely and efficient manner.
- Shows initiative as well as effective problem-solving skills.
JOB SPECIFIC RESPONSIBILITIES
1.Assists medical staff with preparation and information documentation.
- Obtains vital signs, medical history, and other pertinent information from the patient.
- Documents information as appropriate.
- Prepares exam rooms.
2.Assists with patient care and procedures as directed by the physician.
- Assists with collection of lab samples (blood, urine).
- Gives injections, administers oral medications.
- Removes sutures, applies/removes dressings.
3.Maintains medication rooms and refrigerators.
- Counts and monitors controlled drugs.
- Orders medications and supplies when necessary.
4. Patient follow-up
- Makes patient callbacks regarding test results, medication changes, referrals, or communication of other information as ordered by the provider in a timely and professional manner.
- Makes calls to pharmacies regarding new prescriptions and refills with accuracy and in a timely manner.
- Performs follow-up procedures for abnormal pap smears and abnormal blood work.