Food Services Asst II | Food & Nutrit-Main-Caf

Wake Forest Baptist Health
Job Title: Food Services Asst II
Job ID: 6837
Full/Part Time: Part-Time
Regular/Temporary: Regular
Job Category: Service
Winston-Salem, NCService, Medical, Healthcare6/4/2014Regular Part-time evening shift 20 hrs/wk with every other weekend rotation. High school diploma or GED required.Job Summary: This position is responsible for providing a variety of food service, dining room, dish room, and utility functions. Customer service is a primary and important...

Job Description

Regular Part-time evening shift 20 hrs/wk with every other weekend rotation. High school diploma or GED required.

Job Summary: This position is responsible for providing a variety of food service, dining room, dish room, and utility functions. Customer service is a primary and important function. Duties include food preparation, serving, and transportation of food; may also include operating a cash register.

Education / Experience: High school enrollment, diploma, or equivalent with food service or customer service experience preferred.

Reports To: Food Services Team Leader

Licensure, Certification and / or Registration: Non-applicable

Essential Functions:


Adheres to the hospital and departmental policies and procedures promoting a cooperative work environment. Demonstrates a personal responsibility and commitment to customer service and satisfaction by utilizing communication skills to interact with patients, customers, and staff to develop interpersonal relationships and team building.


Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.


Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments. Maintains a double gold rating from NSF. Ensures that Sodexo standards are consistently being met. Department maintains a minimum average Gold Check score of silver.


Monitors quality of product at stations, ensures recipe compliance and adherence to departmental guidelines. Productivity and delivery schedules are met. Serving line start times and schedules are met.


Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment.


Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training.


Participates in department's performance improvement initiatives. Duties are performed accurately and efficiently. Works as a team player; provides support to other Food and Nutrition Services departments as requested by management.


Minimizes product waste and controls cost. All equipment and supplies are properly utilized, maintained, and handled properly to avoid breakage. Follows portion control guidelines and manages food and supplies.


Performs utility and dish room functions efficiently. Properly cleans items for use in department.


Delivers, serves, and retrieves food trays in a safe, efficient, sanitary, as well as courteous manner, following proper protocol. Follows fire code and regulatory standards.


Demonstrates responsibility by interacting with patients, visitors, and staff as deemed appropriate. Resolves issues or concerns, provides assistance as deemed necessary.

Skills and Qualifications:

Must be literate in English and able to follow instructions

Ability to adjust to the needs of the department

Desire to achieve high customer service standards

Must be comfortable entering patient rooms and interacting with them

Ability to work weekends and holidays

Ability to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff

Physical Requirements:

Amount of time spent performing the following activities:





















Reaching with arms


Finger and hand dexterity







Lifting, carrying, pushing and or pulling:


20 lbs. maximum


50 lbs. maximum


100 lbs. maximum

Work Environment:

May be required to work in all areas of the Food and Nutrition Services departments including but not limited to kitchen and retail areas.

Exposure to wet tile floors and dangerous, sharp equipment.

To apply for this position, please click on the "Apply Now" button on this page. You must complete the application process and then submit your application by clicking on the "Submit" button located at the bottom of the page titled "Submit Online Application". You will receive the following message once you hit the submit button: "You have successfully submitted your job application".

Computers are available for applying within the lobby of the Human Resources Department located at 1920 West First Street, (on the corner of Miller and First Street) Winston-Salem, North Carolina 27104. You may also call our office for assistance at (336) 716-0175. Office hours are Monday-Friday, 8:00am-5:00pm.

If you are an individual with a disability and need reasonable accommodation to participate in the application process, please contact our Supervisor of Office Services by phone (336) 716-3367 or email at

It is the policy of Wake Forest Baptist Medical Center to administer all educational and employment activities without discrimination because of race, sex, age, religion, national origin, disability, sexual orientation or veteran status (except where sex is a bona fide occupational qualification or a statutory requirement) in accordance with all local, state, national laws, executive orders, regulations, and guidelines.

Quick Reference

Human Resources
General Employment

Phone 336-716-4717
FAX 336-716-5656

Nurse Recruitment

Phone 336-716-3339
FAX 336-716-5656

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