Patient Nutrition Rep II | Food & Nutrit-Patient

Wake Forest Baptist Health
Job Title: Patient Nutrition Rep II
Job ID: 4784
Full/Part Time: Full-Time
Regular/Temporary: Regular
Job Category: Service
Winston-Salem, NCService, Medical, Healthcare10/28/2013Job Summary: This position is responsible for delivering and picking up patient meal trays to/from patient room as well as transporting patient meal carts to/from kitchen and patient areas. Responsibilities also include cleaning equipment. Education / Experience: High school enrollment,...

Job Description


Job Summary: This position is responsible for delivering and picking up patient meal trays to/from patient room as well as transporting patient meal carts to/from kitchen and patient areas. Responsibilities also include cleaning equipment.



Education / Experience: High school enrollment, diploma, or equivalent. Customer service experience required.



Reports To: Department/Assistant Manager



Licensure, Certification and / or Registration: Non-applicable


Essential Functions:




Adheres to the hospital and departmental policies and procedures promoting a cooperative work environment. Demonstrates a personal responsibility and commitment to excellent customer service and satisfaction by utilizing communication skills to interact with patients, customers, and staff to develop interpersonal relationships and team building.


Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.


Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments. Maintains a double gold rating from NSF. Ensures that Sodexo standards are consistently being met. Department maintains a minimum average Gold Check score of silver.


Monitors quality of product at their assigned unit, striving to meet the highest service standards.


Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment.


Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training.


Participates in department's performance improvement initiatives. Duties are performed accurately and efficiently. Works as a team player; provides support to other Food and Nutrition Services departments as requested by management.


Delivers, serves, and retrieves food trays/carts in a safe, efficient, sanitary manner, as well as courteous manner, following proper protocol. Follows fire code and regulatory standards.


Communicates with Nursing staff as deemed appropriate. Resolves issues or concerns with employees, customers and/or department issues, particularly meal delivery; provides assistance as deemed necessary.


Stores and distributes food, supplies, and equipment around the hospital and department for customer and patient use.


Skills and Qualifications:




Must be literate in English and able to follow instructions

Desire to achieve high customer service standards

Ability to adjust to the needs of the department

Ability to work weekends and holidays

Must be comfortable entering patient rooms and interacting with them and/or their families/caregivers

Ability to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff


Physical Requirements:

Amount of time spent performing the following activities:









































Reaching with arms





Finger and hand dexterity




















Lifting, carrying, pushing and or pulling:





20 lbs. maximum





50 lbs. maximum





100 lbs. maximum






Work Environment:

May be required to work in all areas of the Food and Nutrition Services departments including but not limited to kitchen and retail areas, on nursing floors, and in patient rooms.

Exposure to wet tile floors and dangerous, sharp equipment.

To apply for this position, please click on the "Apply Now" button on this page. You must complete the application process and then submit your application by clicking on the "Submit" button located at the bottom of the page titled "Submit Online Application". You will receive the following message once you hit the submit button: "You have successfully submitted your job application".

Computers are available for applying within the lobby of the Human Resources Department located at 1920 West First Street, (on the corner of Miller and First Street) Winston-Salem, North Carolina 27104. You may also call our office for assistance at (336) 716-0175. Office hours are Monday-Friday, 8:00am-5:00pm.

If you are an individual with a disability and need reasonable accommodation to participate in the application process, please contact our Supervisor of Office Services by phone (336) 716-3367 or email at

It is the policy of Wake Forest Baptist Medical Center to administer all educational and employment activities without discrimination because of race, sex, age, religion, national origin, disability, sexual orientation or veteran status (except where sex is a bona fide occupational qualification or a statutory requirement) in accordance with all local, state, national laws, executive orders, regulations, and guidelines.

Quick Reference

Human Resources
General Employment

Phone 336-716-4717
FAX 336-716-5656

Nurse Recruitment

Phone 336-716-3339
FAX 336-716-5656

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