Pharmacy System Manager | HR 319902 B

Wake Forest Baptist Health
Job Title: Pharmacy System Manager
Job ID: 6938
Full/Part Time: Full-Time
Regular/Temporary: Regular
Job Category: Allied Health-Clinical
Winston-Salem, NCAllied Health-Clinical, Medical, Healthcare6/11/2014This position will have responsibility for the medication use process in the 7 specialty and retail pharmacy locations across the health system. Essential functions required are as follows: Adheres to the general hospital standards to promote a cooperative work environment by utilizing...

Job Description


This position will have responsibility for the medication use process in the 7 specialty and retail pharmacy locations across the health system. Essential functions required are as follows:

  • Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building.
  • Builds community and teamwork both inside and outside of the department to create and maintain a positive work environment.
  • Mentors staff members in the areas of responsibility to facilitate and reinforce learning.
  • Maintains responsibility for quality of patient care, utilization, quantity, and cost of resources.
  • Plans, implements, and evaluates programs to ensure that optimal, high quality pharmaceutical care is provided.
  • Fulfills the roles of innovator, leader, and facilitator in areas of responsibility to ensure continuous quality improvement.
  • Fulfills a commitment to meet or exceed customer expectations.
  • Participates in planning processes by establishing personal goals to support quality improvement efforts and contribute to the achievement of departmental objectives.

This individual will have 3 direct reports (two clinical coordinators and one lead technician) and overall reporting responsibility for 20-30 FTE (pharmacists, technicians and billing analysts). In addition to the core responsibilities of a manager, this individual will be responsible for execution of strategic initiatives as assigned by Assistant Director. Examples include: dispensing system optimization, specialty pharmacy accreditation, specialty care pathway design, workspace renovation, workspace design, and core business planning.

It will be imperative that this individual is a self-starter who can independently assess a given situation and apply the principles of situational leadership when appropriate. Change management skills, creative thinking, and high emotional intelligence will be vital to this individual's success.

Job Code / Title: 0995 Pharmacy System Manager
FLSA: Exempt
Original Date: February 2012
Last Revision:

Job Summary: Manages the daily operations of systems within in the Department of Pharmacy under the general direction of an Assistant Director of Pharmacy.

Education / Experience: Graduate of an accredited School of Pharmacy with a B.S. in Pharmacy or Pharm.D. Degree. Advanced business degree and completion of a Residency program are preferred. 2-4 years pharmacy management experience is preferred.

Reports To: Assistant Director of Pharmacy

Licensure, Certification and / or Registration: Active registration with the North Carolina Board of Pharmacy required.

Essential Functions:

1.Leads people and manages systems.
2. Guides and ensures the completion of operational improvements and risk mitigation strategies.
3.Mentors coordinators and staff members in the areas of responsibility to facilitate and reinforce learning.
4.Plans, implements, and evaluates programs to ensure that optimal, high quality pharmaceutical care is provided.
5.Develops and ensures the implementation of strategic initiatives.
6.Achieves maximum utilization, efficiency, performance and safety of processes within the systems of responsibility.
7.Ensures systems are performing according to scorecard metrics.
8.Integrates pharmacy operational systems across functional teams and work areas within the department


Skills and Qualifications:
Excellent communication skills.
Effective situational leadership.
Specific knowledge in that area of practice that they will be accountable for.

Physical Requirements:
Amount of time spent performing the following activities:
0% 35% 65%
to to to
35% 65% 100% N/A Activity
X Standing
X Walking
X Sitting
X Bending
X Reaching with arms
X Finger and hand dexterity
X Talking
X Hearing
X Seeing
Lifting, carrying, pushing and or pulling:
X 20 lbs. maximum
X 50 lbs. maximum
X 100 lbs. maximum


Work Environment:
May be exposed to infections and contagious disease.
Handles emergency or crisis situations.
Subject to many interruptions.
Occasionally subjected to long irregular hours.
Subject to varying and unpredictable situations.
Handles absentee replacement on short notice.
Subject to changes in work schedules and areas to meet customer/department needs.

To apply for this position, please click on the "Apply Now" button on this page. You must complete the application process and then submit your application by clicking on the "Submit" button located at the bottom of the page titled "Submit Online Application". You will receive the following message once you hit the submit button: "You have successfully submitted your job application".

Computers are available for applying within the lobby of the Human Resources Department located at 1920 West First Street, (on the corner of Miller and First Street) Winston-Salem, North Carolina 27104. You may also call our office for assistance at (336) 716-0175. Office hours are Monday-Friday, 8:00am-5:00pm.

If you are an individual with a disability and need reasonable accommodation to participate in the application process, please contact our Supervisor of Office Services by phone (336) 716-3367 or email at accommodationrequest@wakehealth.edu.

It is the policy of Wake Forest Baptist Medical Center to administer all educational and employment activities without discrimination because of race, sex, age, religion, national origin, disability, sexual orientation or veteran status (except where sex is a bona fide occupational qualification or a statutory requirement) in accordance with all local, state, national laws, executive orders, regulations, and guidelines.



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