Vice Chair Business&Finance - Division of Surgical Sciences | Surgery Administration

Wake Forest Baptist Health
Job Title: Vice Chair Business&Finance - Division of Surgical Sciences
Job ID: 4115
Full/Part Time: Full-Time
Regular/Temporary: Regular
Job Category: Professional / Management
Winston-Salem, NCProfessional / Management, Medical, Healthcare9/10/2013Division of Surgical Sciences Full-time regularWake Forest Baptist Health recent integration has created unique opportunities and challenges for the Division of Surgical Sciences. The Vice Chair plays a key role in the transformation of the DSS to best position for the future health care...

Job Description

Division of Surgical Sciences
Full-time regular

Wake Forest Baptist Health recent integration has created unique opportunities and challenges for the Division of Surgical Sciences. The Vice Chair plays a key role in the transformation of the DSS to best position for the future health care environment. Looking towards the next five years in healthcare nearly every aspect of our landscape will be changing, except one: providing outstanding care to our patients.

Specifically, the Vice Chair works collaboratively with all aspects of administration to develop models that improve quality and enhance value. The Vice Chair for Business and Finance engages the mission and strategic plan of the Division of Surgical Sciences, Wake Forest Baptist Health in bringing about clinical growth, with a focus on quality and safety, ensuring research success, fostering high-quality medical education, and developing strong community engagement.

Reporting formally to the Director of the Division and working in close collaboration with the Vice President, Surgical Services and the Vice President of Ambulatory Services for the Medical Center, the DSS Vice Chair is the senior administrator responsible for the management and operations of the Division and is charged with managing all finance, operations, business development, strategic planning, human resources, and facility needs across both the academic and clinical enterprises. This position directly supervises the work of the following staff:

  • Director of Clinical Operations who oversees the staff of the following Multispeciality Clinics, Surgical Oncology Clinic, 5th floor Janeway and the Greensboro Multispecialty Clinic.
  • Coding and Billing Manager who oversees most of the Coding and Billing staff for the Departments within the DSS.
  • Director of Finance who oversees faculty compensation, budget and variance reporting.
  • Associate Director of Hearing and Speech who oversees a staff of approximately 20 FTEs
  • Administrative Coordinator with focus on research who assists in the submission, pre and post awards for all faculty in the Division as well as provides administrative oversight and support for Division.
  • Administrative Assistant to Dr. Meredith

The Business Administrators and Administrative Coordinators for each of the nine Surgical Departments have a dual reporting line to their Departmental Chairs and this position

The DSS Vice Chairis charged with achieving excellence in the following key objectives:

Clinical Operations

The Vice Chair is expected to maintain oversight of the Surgical Clinical Operations and assist Business Administrators and Administration in affecting changes to improve throughput, clinical efficiency, quality care and enhanced patient experience. This includes the following responsibilities:

  • Reviewing and affect change related to patient experience.
  • Overseeing the development of strong business processes and protocols to drive quality and efficiency of care.
  • Assist in the review and the development of ideal staffing models that reflect the services provided in clinical settings within the Division.

Quality Improvement

The Vice Chair is responsible for the continuous assessment of administrative processes and procedures to maximize faculty development and effectiveness, and for streamlining and simplifying customer processes. Championing continuous quality improvement initiatives is a priority. The Vice Chair shall work to ensure:

The department meets all professional, governmental, and regulatory standards.

  • The facilitation of changes where needed through coaching and role modeling.
  • The successful implementation of innovative programs/projects that contribute to stakeholder satisfaction and budgetary goals; accurate assessment and evaluation of the effectiveness of such programs shall be on-going.

Financial Stewardship

The Vice Chair will be expected to apply a sophisticated understanding of the economic forces shaping health care reimbursement in all decision making and strategic planning for clinical growth, revenue enhancement, and grant procurement. An overriding philosophy of transparency shall be applied to financial reporting and analyses. This includes the following responsibilities:

  • Developing an annual budget within WFBMC guidelines and timeframes in collaboration with the Division Director and in coordination with the Departmental Chairs and business administrators.
  • Maintaining healthy fiscal management of the department, including oversight of research grants, contracts, clinical trials, discretionary funds, and clinical budgets.
  • Collaborating with the institutional department of Finance to insure fiscal integrity and compliance with federal and state regulations.
  • Preparing and monitoring departmental, research, and operating budgets; applying dashboards and other assessment/metrics where applicable.

Operational Oversight

Working closely with the Chair, the Vice Chair is charged with managing the operations of the Division within the fiscal and productivity guidelines while ensuring adherence to all institutional and departmental policies. This includes:

  • Creating a culture of Quality and Safety.
  • Managing administrative affairs related to the development of new and existing programs.
  • Conducting on-going in-depth analyses of operational functioning within the Division of Surgical Sciences, and developing and implementing new or amended procedures where needed.
  • Developing quantitative metrics to measure productivity and to determine appropriate compensation levels based on appropriate benchmarks and market data.
  • Developing quantitative metrics to measure the financial and operational impact of decisions and actions.
  • Maximizing the use of management information system in developing reports and metrics.
  • Ensuring that the physical environment, routine equipment, supply inventories, and other items are reasonably anticipated and maintained.
  • In coordination with the Chair, oversee all research space assignments and prioritization of capital requests, including equipment and space renovations.


The ideal candidate will develop and sustain a balance between a high level of customer service and an equally high level of operational efficiency and professionalism while supporting the Division and WFBMC in its missions.

  • A Master's degree is required.
  • A minimum of eight years of progressive administrative experience in an academic environment is expected, at least five of which includes administrative and operational leadership responsibilities in a complex medical environment.
  • Demonstrated leadership experience in a style that fosters transparency, collaboration, service-orientation, and proactivity along with the ability to relate well to, and work effectively with, all levels of research and clinical professionals and support staff.
  • Keen business sense with significant business acumen (i.e.: flexibility, innovation, and creativity), along with an ability to oversee business plans, profit and loss statements, and other financial reporting is needed.
  • Knowledge of NIH funded grants policies and demonstrated experience with sponsored research grants management and compliance processes.
  • Demonstrated experience in strategic planning, quality improvement, and control in a healthcare or higher education setting, preferably in a complex academic organization.
  • Demonstrated success in building teams and developing talent across groups with diverse skills, backgrounds and responsibilities,
  • An ability to synthesize, communicate, and effectively respond to large amounts of data in a day to day operational context to guide and support decision-making processes.
  • Excellent written and oral communication skills and exceptional organizational, problem solving, and teambuilding skills.
  • Demonstrated commitment to personal and professional growth through ongoing educational activities, as well as a demonstrated commitment to mentorship of departmental staff.

To apply for this position, please click on the "Apply Now" button on this page. You must complete the application process and then submit your application by clicking on the "Submit" button located at the bottom of the page titled "Submit Online Application". You will receive the following message once you hit the submit button: "You have successfully submitted your job application".

Computers are available for applying within the lobby of the Human Resources Department located at 1920 West First Street, (on the corner of Miller and First Street) Winston-Salem, North Carolina 27104. You may also call our office for assistance at (336) 716-0175. Office hours are Monday-Friday, 8:00am-5:00pm.

If you are an individual with a disability and need reasonable accommodation to participate in the application process, please contact our Supervisor of Office Services by phone (336) 716-3367 or email at

It is the policy of Wake Forest Baptist Medical Center to administer all educational and employment activities without discrimination because of race, sex, age, religion, national origin, disability, sexual orientation or veteran status (except where sex is a bona fide occupational qualification or a statutory requirement) in accordance with all local, state, national laws, executive orders, regulations, and guidelines.

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