Frequently Asked Questions

Q:  What is hearing loss?  

A:  Hearing loss is a decreased ability to detect and understand sounds. More than 31 million Americans are affected. Hearing loss can range from mild to profound and can be temporary or permanent. 

Q:  What are signs of hearing loss?  


  • Are you turning up the volume on the TV more than you used to? 
  • Do family members often have to repeat themselves in order for you to hear them? 
  • Are you having trouble hearing on the telephone? 
  • Do you have ringing, buzzing, or other sounds in your ears? 

Q:  What diagnostic evaluations are available?  

A:  A variety of diagnostic tests are used to assess different parts of the hearing pathway and balance system. We offer a full range of diagnostic services including: 

  • Hearing evaluations for infants, children and adults 
  • Auditory brainstem response testing 
  • Tinnitus assessment 
  • Central auditory processing evaluations 

Q:  What are hearing aids?  

A:  Hearing aids are devices that detect and amplify sound. Since digital hearing aids can be adjusted by computer for each individual's hearing loss, they increase volume specifically where it is needed. We offer a variety of hearing aid options. 

Q:  How do I choose a hearing aid?  

A:  When selecting a hearing aid, one size does not fit all. We work with you to select a device that best suits your needs. We consider the nature and degree of your hearing loss, your daily activities, and your preferences about style and size.  

Q:  What hearing aid services do you offer?  


  • Hearing aid fitting for infants, children and adults 
  • A variety of digital hearing aid models to meet your needs 
  • Real ear verification, state-of-the-art testing that leads to more accurate hearing aid fitting and improved customer satisfaction 
  • Thirty-day trial period for new hearing aid fittings 
  • Hearing aid cleaning and repairs  
  • Assistive listening technology such as FM systems and amplified phones 

Q:  Are there alternatives to hearing aids?  

A:  Some patients achieve better hearing through surgically implanted devices rather than traditional hearing aids. These devices include an internal component and an external processor. Our implant team includes audiologists, otolaryngology surgeons, and speech language pathologists. 

Q:  What are cochlear implants?  

A:  Cochlear implants are surgically implanted electronic devices that use an external processor and an internal stimulator to provide sound to patients with severe to profound hearing loss. They often help individuals whose hearing loss is so severe that they cannot use traditional hearing aids. 

Q:  What is the Baha Hearing System?  

A:  The Baha is an alternative for patients with single-sided deafness, chronic infections or conductive hearing loss. The system features a titanium implant and an external processor which deliver sound to the inner ear by vibration.  

Q:  Why should I choose Wake Forest Baptist?  

A:  Unlike many other clinics, our licensed audiologists do not work on commission. When we make a recommendation, you can be sure it's based on your clinically diagnosed needs and lifestyle. 

We use the latest technology to evaluate your hearing and then fit you with a device that gives you precise amplification. This means you're more likely to be satisfied with your hearing aids. In fact, our hearing aid return and exchange rates are well below the national average. 

We're part of an academic medical center so, if needed, you'll have access to otolaryngologists and other experts to help diagnose and treat your hearing loss. 

Since we offer everything from basic hearing tests to implantable devices, we can help most people with their hearing problems. Plus, you can keep coming to us throughout your life, even as your hearing needs change. 

Quick Reference

Phone 336-716-3103
Fax 336-716-8161

8 am - 5 pm Mon - Fri
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Last Updated: 01-05-2015
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Disclaimer: The information on this website is for general informational purposes only and SHOULD NOT be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or other qualified health care provider.