Frequently Asked Questions Regarding Billing

How do I get an itemized statement?

To receive an itemized statement with detailed charges about services provided, call our Customer Service Center at 888-663-6580 or send a written request to the address printed on your billing statement.

How do I dispute a bill?

If you wish to dispute charges or ensure charges and patient balances are accurate, you may request a review of charges and balances by calling our Customer Service Center at 888-663-6580 or  sending a written request to the address printed on your billing statement.

How do I appeal a billing decision?

If a review of the charges and balances on your bill are determined to be correct, you may still appeal this decision by calling our Customer Service Center at 888-663-6580 or sending a written request to the address printed on your billing statement to the attention of APPEALS. We review and respond to all appeals within 10 business days.

How do I get a refund for an overpayment on my bill?

If you have questions about a possible overpayment, call our Customer Service Center at 888-663-6580. When an overpayment is identified, you will receive a refund within 30 days. 

How do you notify me before you submit unpaid bills to a collection agency?

You will receive at least four billing statements for unpaid bills. After three billing statements, if you do not pay the amount you owe in full, apply for financial assistance or set up a payment plan, the fourth billing statement will include a 30-day collection notice. If the balance remains unpaid after the 30-day period, your account will be sent to an outside collection agency.

Quick Reference

Customer Service Center

Phone 336-716-3988
Toll-Free 877-938-7497

Billing Dept. Inquiries
Medical Center Boulevard
Winston-Salem, NC 27157
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Last Updated: 09-28-2016
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Disclaimer: The information on this website is for general informational purposes only and SHOULD NOT be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or other qualified health care provider.

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