Patient and Family Relations
Patient Relations Specialists
We are responsible for providing assistance to patients during their stay. Members of the patient relations team act as patient representatives and address patient concerns and complaints to resolve issues as quickly and efficiently as possible.
All patients are provided a Patient Bill of Rights and Responsibilities upon admittance and receive a patient-satisfaction survey after discharge. Feedback from the surveys allows us to make appropriate changes in policies and procedures to improve patient satisfaction.
Long-term parking passes are available for patients and family members who spend extended periods of time at the Medical Center. The passes are purchased from the parking deck attendants, and the cost is $10. Once the pass is purchased, it will be valid for 7 days from the day of purchase.
A laundry facility for patient/family member usage is located on the ground floor of the Progressive Care Building. Two washing machines and two dryers are available at no charge. Washing detergent is available for sale in the vending machines located outside the laundry facility. The facility is open 24/7. Please contact The Office of Patient and Family Relations 336-713-2273 to obtain a code for access to the laundry room and further information.
Showers are available for patient visitors outside the Intensive Care waiting areas on the 4th and 5th floors in the North Tower.
Every effort is made to ensure that patients are discharged with all their belongings. If it is necessary to return patient belongings after discharge, they are delivered to the Office of Patient and Family Relations on the main level of Ardmore Tower.