Wake Forest Baptist Medical Center recognizes that effective
communication and understanding are the foundation of patient safety and
quality care, and respects our patients’ rights to receive information in a
manner that they can understand.
In compliance with the Americans with Disabilities Act,
Section 504 of the Rehabilitation Act of 1973, Title VI of the 1964 Civil
Rights Act, Section 1557 of the Affordable Care Act, CLAS Standards, Joint
Commission standards, and other federal regulations, language and communication
services are available 24 hours a day, 7 days a week, at no cost, to our
patients and their families.
The Department of Language Services at Wake Forest Baptist
Medical Center provides the following services to all of our patients and
LIVE INTERPRETER SERVICES
Live Spanish and American Sign Language interpreters are
available 24 hours a day, 7 days a week to help patients and families
communicate effectively with Medical Center staff and providers. To request a
Spanish or American Sign Language interpreter, please advise your medical
provider or call Language Services at 336-713-2271.
Video, audio and over-the-phone interpretation is available in
all patient care areas of the Medical Center 24 hours a day, 7 days a week, via
Your Remote Interpreter. This
service offers video remote interpretation in over 20 languages, including
American Sign Language, and audio remote interpretation services for over 200
languages, via a Medical Center remote interpreter device. Over-the-phone
interpretation is also available from all Medical Center telephones.
The direct TDD (Telecommunications Device for the Deaf/TTY) number
for Wake Forest Baptist Medical Center is 336-713-2279.
Hearing amplification devices are available for patient use
and can be obtained via Language Services at 336-713-2271.
All televisions are equipped with closed-caption
Translation of written documents is available to all Medical
Center staff and providers for purposes of patient care. For more information
regarding translations, please contact Language Services at 336-713-2271.