Language Services

Wake Forest Baptist Medical Center recognizes that effective communication and understanding are the foundation of patient safety and quality care, and respects our patients’ rights to receive information in a manner that they can understand.

In compliance with the Americans with Disabilities Act, Section 504 of the Rehabilitation Act of 1973, Title VI of the 1964 Civil Rights Act, Section 1557 of the Affordable Care Act, CLAS Standards, Joint Commission standards, and other federal regulations, language and communication services are available 24 hours a day, 7 days a week, at no cost, to our patients and their families.

The Department of Language Services at Wake Forest Baptist Medical Center provides the following services to all of our patients and families:

LIVE INTERPRETER SERVICES
Live Spanish and American Sign Language interpreters are available 24 hours a day, 7 days a week to help patients and families communicate effectively with Medical Center staff and providers. To request a Spanish or American Sign Language interpreter, please advise your medical provider or call Language Services at 336-713-2271.

YOUR REMOTE INTERPRETER
Video, audio and over-the-phone interpretation is available in all patient care areas of the Medical Center 24 hours a day, 7 days a week, via Your Remote Interpreter. This service offers video remote interpretation in over 20 languages, including American Sign Language, and audio remote interpretation services for over 200 languages, via a Medical Center remote interpreter device. Over-the-phone interpretation is also available from all Medical Center telephones.  

COMMUNICATIONS DEVICES
The direct TDD (Telecommunications Device for the Deaf/TTY) number for Wake Forest Baptist Medical Center is 336-713-2279. 

Hearing amplification devices are available for patient use and can be obtained via Language Services at 336-713-2271.

All televisions are equipped with closed-caption capabilities.

TRANSLATION SERVICES
Translation of written documents is available to all Medical Center staff and providers for purposes of patient care. For more information regarding translations, please contact Language Services at 336-713-2271.

 

 

Quick Reference

Language Services

Phone 336-713-2271
Translation 336-713-2271
TTY 336-713-2279

Contact us
LanguageServices
@wakehealth.edu

Patient and Family Relations is located on the Main Level of Ardmore Tower.
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Disclaimer: The information on this website is for general informational purposes only and SHOULD NOT be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or other qualified health care provider.

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