Language Services

 

Wake Forest Baptist Medical Center recognizes that effective communication and understanding are the foundation of patient safety and quality care, and respects patients' right to receive information in a manner that they can understand. In compliance with the Americans with Disabilities Act, Section 504 of the Rehabilitation Act of 1973, Title VI of the 1964 Civil Rights Act, CLAS Standards, Joint Commission standards, and other federal regulations, foreign and sign language interpreter services are available 24 hours a day, 7 days a week, free of charge to our patients and their families.

 

LIVE INTERPRETER SERVICES

Live Spanish and ASL interpreters are available 24 hours a day, 7 days a week to help patients communicate effectively with Medical Center staff.  To request a Spanish or ASL interpreter, please call Language Services at 336-713-2271. 

TELEPHONIC INTERPRETER SERVICES

Telephonic interpreter services for over 200 different languages are available on demand, 24 hours a day, 7 days a week through CyraCom. 

VIDEO REMOTE INTERPRETATION (VRI) SERVICES

CyraCom provides Wake Forest Baptist Medical Center with on demand VRI services for Spanish and American Sign Language 24 hours a day, 7 days a week.

TDD/TTY DEVICES

The direct TDD number for Wake Forest Baptist Health is 336-713-2279.  Telecommunications devices for the deaf are available for patient use and can be obtained through Language Services.

TRANSLATION SERVICES

Translation of written documents is available to Medical Center staff for purposes of patient care. For more information regarding translations, please call Language Services at 336-713-2271.

 

Quick Reference

The Office of Patient and Family Relations

336-713-2273

patientrelations
@wakehealth.edu

The Office of Patient and Family Relations is located on the Main Level of Ardmore Tower.
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Last Updated: 12-24-2014
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Disclaimer: The information on this website is for general informational purposes only and SHOULD NOT be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or other qualified health care provider.