Pam Wilson - February Leader of the Month
As Clinical Director for the Recreation Therapy Department, Pamela Wilson oversees the recreation therapy, massage therapy, aquatic therapy, Club Independence (Club I) and animal-assisted therapy programs, as well as hospital-based schoolteachers, vocational rehab and assistive technologies. A licensed recreational therapist, Wilson provides direct patient care as well as managing administrative duties.
She was nominated for Leader of the Month recognition by 12 staff members, who describe the various ways that Wilson demonstrates Medical Center values and the I CARE Service Excellence initiative.
Pam makes time in her day to be available for patients, family members and her staff. Pam seeks out learning opportunities and applies this knowledge to the care of her patients. She shares her knowledge with her staff, providing the latest information and cutting-edge trends within the field. She takes time to listen to patients' individual needs and encourages them with recreation and leisure coping mechanisms to meet their goals.
Pam is the ultimate patient advocate. She is always present to assist patients, families and staff to have the best experience at the Medical Center. She has a smile that lightens the heaviest of hearts, and offers hope in the most difficult situations.
She shows compassion not only for her patients, but for her staff. She understands that "life happens," and situations are not always cut-and-dried. She does not micromanage, but is available if you have questions or need help with a project.
Pam has been serving the patients at WFBMC for 35 years. As a recreation therapist, she has been a mentor to the department staff. It is an honor to work for/with someone who maintains fresh enthusiasm for the field of recreation therapy. Pam inspires us to achieve higher expectations related to patient satisfaction and the field of recreation therapy, as well as the hospital as an entity.
She is sincere in helping all she comes in contact with, and has encouraged her staff in times of positive growth as well as times of challenges. She brings forth a team approach to tackle problems that blossom into new ideas and solutions. She is able to extract high productivity levels from her staff while also encouraging success for the patients we are here to serve.
Pam respects the diverse nature and individuality of each staff member, and also provides opportunities to expand intellectual horizons that benefit our department and service to our patient population service areas.
Pam consistently encourages all staff members, including student interns, to be the best that they can be. She excels in developing synergy within her team with an open style of communicating.
Under Pam's leadership, the Recreation Therapy Department has received national recognition within recreation therapy associations/organizations. She is a true visionary, and has received many awards from her peers across state and national levels. She is impacting our educational system with academic reform, and was a driving force in helping to propel licensure for recreation therapy in the state of North Carolina.