How Clinicians and Healthcare Providers Can Use This Survey Tool

The Primary Care Satisfaction Survey for Women (PCSSW) is an important new approach for measuring women's satisfaction levels with their primary care in both traditional and women-specific health settings. It adds sensitivity to satisfaction measurements when evaluating the quality of primary care and quality improvement programs in your clinic.

About the Survey and Its Features

The PCSSW is Easy to Administer.

  • It is a brief 24 item questionnaire. 
  • It can be self-administered or completed by mail, website, or onsite in the office. 
  • It includes scoring norms from the National Centers of Excellence in Women's Health. 

The PCSSW offers separate scores for:

  • Communication at the visit  
  • Administration and office procedures at the visit  
  • Care coordination and comprehensiveness over the past 12 months 

Developed Specifically for Women

The PCSSW Incorporates Women’s Perspectives in Quality Measures.

  • Addresses women's personal expectations for health care and their common experiences with the health care process
  • Recognizes the complex health care experiences women face and the distinct qualities of health care experiences that women value

The PCSSW is designed for women of diverse social and health characteristics and is effective for comparing:

  • The quality of care across age, race and ethnicity
  • The quality of care across different types of organizational settings and across various women's health centers  

Quick Reference

Women's Healthcare Quality Assessment

Phone 336-713-4230
Fax 336-713-4228

Roger T. Anderson, PhD

Natalie Barrett
Website and Program Support

Center on Women's Healthcare Quality Assessment
Wake Forest University School of Medicine (WFUSM)
2000 West First Street, Piedmont Plaza II, Suite 101
Winston Salem, NC 27104
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Last Updated: 06-24-2010
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Disclaimer: The information on this website is for general informational purposes only and SHOULD NOT be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or other qualified health care provider.