How Clinicians and Healthcare Providers Can Use This Survey Tool
The Primary Care Satisfaction Survey for Women (PCSSW) is an important new approach for measuring women's satisfaction levels with their primary care in both traditional and women-specific health settings. It adds sensitivity to satisfaction measurements when evaluating the quality of primary care and quality improvement programs in your clinic.
About the Survey and Its Features
The PCSSW is Easy to Administer.
It is a brief 24 item questionnaire.
It can be self-administered or completed by mail, website, or onsite in the office.
It includes scoring norms from the National Centers of Excellence in Women's Health.
The PCSSW offers separate scores for:
Communication at the visit
Administration and office procedures at the visit
Care coordination and comprehensiveness over the past 12 months
Developed Specifically for Women
The PCSSW Incorporates Women’s Perspectives in Quality Measures.
Addresses women's personal expectations for health care and their common experiences with the health care process
Recognizes the complex health care experiences women face and the distinct qualities of health care experiences that women value
The PCSSW is designed for women of diverse social and health characteristics and is effective for comparing:
The quality of care across age, race and ethnicity
The quality of care across different types of organizational settings and across various women's health centers