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Risk & Insurance Management

Our staff dedicate themselves to excellence by providing an ongoing, systematic approach to the improvement of our health care delivery system. Our department is responsible for minimizing the adverse effects of loss through identification and assessment of actual and potential losses, loss prevention, risk financing, and claims control. The department is committed to providing our services in a manner exemplified by compassion and integrity and will strive to utilize innovative techniques in the risk management programs in an effort to positively impact those we serve.

You can reach our main office by calling 336-716-5578 (for immediate assistance), or via e-mail at (we will respond within one business day). 

Services Provided by the Risk & Insurance Management Department:


Clinical Services  

  • Management of Sentinel Event process; conduct Root Cause Analysis
  • Patient event reporting
  • Patient Safety
  • Assistance with issues related to policies and procedures
  • Assistance in documentation issues
  • Response to patient complaints
  • Regulatory compliance
  • Professional practice issues
  • Clinical consultation
  • Clinical records reviews
  • Risk Management education for staff, house staff and faculty
  • Assistance with patient terminations
  • Communications with patients/families
  • Liability analysis
  • Risk Prevention Skills education
  • Investigation Services

Claims Services  

  • Malpractice Insurance
  • General Liability Insurance
  • Claims Administration
  • Occurrence Reporting
  • Property and Casualty Insurance
  • Automobile Insurance
  • Patient / Attorney Contacts
  • Workers’ Compensation (ADA, FMLA, Transitional Duty)
  • Statutory Issues
  • OSHA 300 Log
  • Policies and Procedures
  • Insurance Company Liaison
  • Regulatory Compliance


Insurance Services   

  • Property Insurance
  • Automotive Accident Insurance
  • General Liability Insurance
  • Workers’ Compensation / Employee Occurrences
  • Policy Coverage and Interpretation
  • Policies and Procedures
  • Malpractice Insurance Claims
  • Malpractice Insurance Loss Histories
  • Malpractice Insurance Billing
  • Certificates of Insurance


Medico-Legal / Liability Services  

  • North Carolina General Statutes
  • Subpoenas
  • Release of Subpoenaed Records for WFUP and WFUBMCCP
  • Serving as Fact or Expert Witness
  • Policies and Procedures
  • Guardianship Issues
  • Voluntary and Involuntary Commitment
  • Contract Review
  • Malpractice Trends
  • Liaison between Physician and Attorney
  • Court Attendance
  • Depositions

Quick Reference

Risk and Insurance Management

Office 336-716-5578


Ways to Give
Last Updated: 02-06-2017
Wake Forest Baptist Ranked among Nation’s ‘Best Hospitals’  25 Years in a Row by U.S. News & World ReportComprehensive Cancer Centers National Designation is Renewed2017-2018 Best DoctorsNursing Magnet StatusJoint Commission Report

Disclaimer: The information on this website is for general informational purposes only and SHOULD NOT be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or other qualified health care provider.

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