What You Need to Know About the Wilkes Regional Medical Center Portal Transition
On July 1, 2017, Wilkes Regional Medical Center and Wilkes Physician Network clinics moved to a new, improved electronic health record that includes an easy-to-use patient portal called myWakeHealth. You may have previously set up patient portal accounts with either RelayHealth or IQHealth or both. The myWakeHealth portal replaces both of these portals. On September 30, the RelayHealth and IQHealth portals will be discontinued.
When can I join myWakeHealth?
You can join today! Visit www.mywakehealth.org to sign up online. If you previously had both RelayHealth and IQHealth, you only need to sign up once for myWakeHealth.
What happens to my previous portal account(s)?
As of July 1, 2017, your health information will no longer be updated in RelayHealth or IQHealth, and you will no longer be able to message your doctors through IQHealth. Over the next few months, at least the last two years of information from your RelayHealth and IQHealth accounts will be scanned and imported into your Wake Forest Baptist medical record. This information will not be visible to you in myWakeHealth; however, your Wake Forest Baptist doctors always have access to all of your historical information.
Can I get copies of my information out of RelayHealth or IQHealth?
You can print any of the information in your RelayHealth or IQHealth accounts until the RelayHealth and IQHealth portals are discontinued on September 30, 2017.
All of your medical records are archived with Health Information Management. If you want to get a copy of your medical records at any time, please download and fill out a medical records release form at www.wakehealth.edu/myWakeHealth-FAQ. Fax all medical record requests to 336-651-8458. For medical record questions, call 336-651-8150.
Will I be able to message my doctor in myWakeHealth?
Yes, but the ability to message will not activate immediately. Once you enroll in myWakeHealth, the portal considers you a new Wake Forest Baptist Health patient even though you have an existing relationship with a Wilkes provider. You will be able to message each of your doctors in myWakeHealth two days before the first appointment you have scheduled with each doctor after July 1, 2017. After that, you can message your doctor as usual for up to a year after your visit.
Can I view the health record of a family member or another individual in myWakeHealth?
Yes, in certain instances. To protect the privacy of a patient’s health information, access to another person’s record must be authorized through what is called proxy access. Parents/legal guardians who have received proxy access authorization have full access to records of children under
age 12 and limited proxy access for ages 12 to 17. More information about this and proxy forms is available at www.wakehealth.edu/mywakehealth/
Why does myWakeHealth limit what I can see for children ages 12–17?
North Carolina state law (NC General Statutes Chapter 90, Article 1A, Treatment of Minors, 21.5) makes special provisions for minors to consent to health care services without the consent of a parent or guardian. Under the law, minors may consent to services for the prevention, diagnosis and treatment of certain illnesses including: sexually transmitted diseases and other diseases that must be reported to the State; pregnancy; abuse of drugs or alcohol; and emotional disturbance.
Can I pay my bill through myWakeHealth?
Yes. Once you create a myWakeHealth account, you can pay bills online through the portal by clicking Billing >Billing Account Summary.
Please note: Only bills for services rendered from July 1, 2017, forward can be paid through your myWakeHealth account. If you wish to pay bills online for services rendered before July 1, 2017, please go to www.wilkesbillpay.nthrive.com.
What if I need help with my previous portal accounts?
- For RelayHealth technical support, call 336-651-8079 until September 30, 2017
- For IQHealth technical support, call 877-621-8014 until September 30, 2017
Please save your RelayHealth or IQHealth username and password in a secure location where you can access it if
What if I have trouble viewing myWakeHealth from my device?
Be sure your device is connected to the Internet using an up-to-date web browser. Internet Explorer users should use IE11, or you can use Google Chrome, Mozilla Firefox or Safari.
For myWakeHealth technical support, call the myWakeHealth Patient Support Line toll-free at 855-560-5111.