Food Services Asst III | Food & Nutrit-Patient
Job Title: Food Services Asst III
Job ID: 4258
Full/Part Time: Full-Time
Job Category: Service
Job Summary: This position performs a variety of food service functions with limited supervision; may assume the role of a Team Leader in their absence. This position is responsible for maintaining department and retail brand standards, as well as for food safety, sanitization, and food quality. Duties may include food preparation, mixing of patient tube feedings, serving, and transportation of food; may also include operating a cash register.
Education / Experience: High school diploma or equivalent. Customer service experience preferred. Two years experience in food services, in a medical environment a plus.
Reports To: Department Manager and/or Food Services Team Leader
Licensure, Certification and / or Registration: Non-applicable
Adheres to the hospital and departmental policies and procedures promoting a cooperative work environment. Demonstrates a personal responsibility and commitment to customer service and satisfaction by utilizing communication skills to interact with patients, customers, and staff to develop interpersonal relationships and team building.
Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.
Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments. Maintains a double gold rating from NSF. Ensures that Sodexo standards are consistently being met. Department maintains a minimum average Gold Check score of silver.
Monitors quality of product at stations, ensures recipe compliance and adherence to departmental guidelines. Productivity and delivery schedules are met. Serving line start times and schedules are met.
Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment.
Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training.
Participates in department's performance improvement initiatives. Duties are performed accurately and efficiently. Works as a team player; provides support to other Food and Nutrition Services departments as requested by management.
Minimizes product waste and controls cost. All equipment and supplies are properly utilized, maintained, and handled properly to avoid breakage. Follows portion control guidelines and manages food and supplies. Ensures all required HACCP and required brand documentation is completed accurately.
Delivers, serves, and retrieves food trays in a safe, efficient, sanitary, as well as courteous manner, following proper protocol. Follows fire code and regulatory standards.
Assumes role of Team Leader in their absence by maintaining work area in an orderly and sanitary manner according to policy; compliance with departmental and/or brand standards. Resolves issues or concerns with employees, customers and/or department issues; provides assistance as deemed necessary.
Ensures patient formulas are accurately mixed and delivered in compliance with diet orders and established policies. Accurately records all charge and credit items; submitting forms to Pharmacy and Patient Food Services Manager in a timely manner.
Assists in the preparation of area for business including cash register areas, proper signage, correct menu pricing, and overall stocking of the serving area prior to opening.
Skills and Qualifications:
Must be literate in English, have basic math and computer skills, and able to follow detailed instructions
Knowledge of food service equipment, preparation, service, and safety
Must be able to work independently and efficiently, taking necessary initiative to solve problems
Ability to adjust to the needs of the department
Desire to achieve high customer service standards
Must be comfortable entering patient rooms and interacting with them
Must be able to learn and comply with cash register system and procedures
Ability to work weekends and holidays
Ability to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff
Amount of time spent performing the following activities:
Reaching with arms
Finger and hand dexterity
Lifting, carrying, pushing and or pulling:
20 lbs. maximum
50 lbs. maximum
100 lbs. maximum
May be required to work in all areas of the Food and Nutrition Services departments including but not limited to kitchen and retail areas.
Exposure to wet tile floors and dangerous, sharp equipment.
To apply for this position, please click on the "Apply Now" button on this page. You must complete the application process and then submit your application by clicking on the "Submit" button located at the bottom of the page titled "Submit Online Application". You will receive the following message once you hit the submit button: "You have successfully submitted your job application".
Computers are available for applying within the lobby of the Human Resources Department located at 1920 West First Street, (on the corner of Miller and First Street) Winston-Salem, North Carolina 27104. You may also call our office for assistance at (336) 716-0175. Office hours are Monday-Friday, 8:00am-5:00pm.
If you are an individual with a disability and need reasonable accommodation to participate in the application process, please contact our Supervisor of Office Services by phone (336) 716-3367 or email at firstname.lastname@example.org.
It is the policy of Wake Forest Baptist Medical Center to administer all educational and employment activities without discrimination because of race, sex, age, religion, national origin, disability, sexual orientation or veteran status (except where sex is a bona fide occupational qualification or a statutory requirement) in accordance with all local, state, national laws, executive orders, regulations, and guidelines.