Interpreter | DHP-After Hours Clinic

Wake Forest Baptist Health
Job Title: Interpreter
Job ID: 3831
Full/Part Time: Part-Time
Regular/Temporary: Regular
Job Category: Advanced Practical-Clinical
Location: Winston SAlem, NC North Carolina
Advanced Practical-Clinical, Medical, Healthcare9/5/2013Job Summary:Provides interpreter services for Hispanic/Latino patients. Performs duties and conducts interpersonal relationships in a manner designed to project a positive image of the department and hospital. Insures that all contact with patients, the public, physicians and other...

Job Description


Job Summary:

Provides interpreter services for Hispanic/Latino patients. Performs duties and conducts interpersonal relationships in a manner designed to project a positive image of the department and hospital. Insures that all contact with patients, the public, physicians and other hospital staff is carried out in a friendly, courteous, helpful and considerate manner. Works with others in the department to promote a harmonious work environment. Assist in the outreach efforts of the hospital in the Hispanic/Latino community.

This a PRN position to work the After Hours Clinic at Downtown Health Plaza, hours available are M - F 5pm - 8pm, Sat 9am - 1pm, Sun 1pm - 5pm

Education:

BA or BS degree in Spanish preferred or graduation from high school and one year of experience in a health care or human services setting with demonstrated fluency in Spanish.

Experience:

Work experience in providing Spanish interpreter services preferable in a hospital environment.

Licensure, Certification, and/or Registration:

Demonstrated interpreter competencies: North Carolina and National Interpreter certification preferred; obtaining passing status on competency examination.

Skills & Qualifications:

  • Considerable proficiency of Spanish in both written and oral form.
  • Exceptional interpersonal, problem solving and communication skills.
  • Ability to interpret a wide range of information.
  • Working knowledge of medical terminology.
  • Ability to communicate effectively with a wide range of individuals in both languages.
  • Ability to maintain effective working relationships with other employees.

Special Characteristics

N/A

Primary Accountabilities:

Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building.

  • Following hospital policies and procedures.
  • Following departmental policies and procedures.
  • Contributing to the overall quality of services.
  • Assuming responsibility for keeping informed about changes in policies and procedures.

Provides interpreter services for Hispanic/Latino patients.

  • Interpreting communications from Hispanic/Latino patients and Downtown Health Plaza (DHP) personnel.
  • Interpreting communication from DHP personnel to Hispanic/Latino patients.
  • Providing accurate interpretation between Hispanic/Latino patients and DHP personnel.
  • Providing education of Hispanic/Latino patients' culture to DHP personnel to provide accurate and thorough interpretation/translation services.

Promotes “caring” image of the Wake Forest University Baptist Medical Center (WFUBMC) and DHP.

  • Smiling, giving appropriate eye contact, calling patients by name, touching in a caring way when appropriate.
  • Responding calmly when others may be emotional.

Assisting in outreach efforts in the Hispanic/Latino community.

  • Developing relationships with community groups focused on the needs of the Hispanic/Latino community.
  • Serving as a liaison, as directed by the Coordinator, between the Hispanic/Latino community and the DHP.
  • Assisting, as directed by the Coordinator, in the development of a volunteer program to best meet the needs of the Hispanic/Latino community.
  • Facilitate patients (families) in certification/recertification for Medicaid or HealthChoice.

Developing relationships with DHP personnel who regularly interface with Hispanic/Latino patients.

  • Meeting the needs of DHP personnel on a consistent basis.
  • Working with staff to interpret medical, financial, and social information for Hispanic/Latino patients.

Provides age/developmental appropriate care in accordance with Age/Developmental Specific Care Guidelines for the specific age groups served when interacting with patients' families.

  • Utilizing knowledge of age/developmental specific data (motor/sensory, mental, psychosocial, safety, and developmental norms) when interacting with patients, and performing duties or tasks.
  • Integrating knowledge of age/developmental specific care requirements while maintaining a safe environment.
  • Utilizing knowledge of age/developmental specific care requirements during an emergency response.
  • Utilizing communication skills in obtaining information, explaining instructions, and conveying patient needs sensitive to age and developmental level of the individual patient/family.
  • Maintaining competence related to age/developmental specific care requirements by regularly updating knowledge of growth and developmental, the aging process, and strategies to meet related needs.

To apply for this position, please click on the "Apply Now" button on this page. You must complete the application process and then submit your application by clicking on the "Submit" button located at the bottom of the page titled "Submit Online Application". You will receive the following message once you hit the submit button: "You have successfully submitted your job application".

Computers are available for applying within the lobby of the Human Resources Department located at 1920 West First Street, (on the corner of Miller and First Street) Winston-Salem, North Carolina 27104. You may also call our office for assistance at (336) 716-0175. Office hours are Monday-Friday, 8:00am-5:00pm.

If you are an individual with a disability and need reasonable accommodation to participate in the application process, please contact our Supervisor of Office Services by phone (336) 716-3367 or email at accommodationrequest@wakehealth.edu.

It is the policy of Wake Forest Baptist Medical Center to administer all educational and employment activities without discrimination because of race, sex, age, religion, national origin, disability, sexual orientation or veteran status (except where sex is a bona fide occupational qualification or a statutory requirement) in accordance with all local, state, national laws, executive orders, regulations, and guidelines.



Quick Reference

Human Resources
General Employment

Phone 336-716-4717
FAX 336-716-5656

Nurse Recruitment

Phone 336-716-3339
FAX 336-716-5656

nrsrecrt@wakehealth.edu

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