myWakeHealth Frequently Asked Questions
What is myWakeHealth?
myWakeHealth is a patient portal that offers you convenient, secure access to the information you need to manage your care. It enables you to use the Internet securely to view your medical information online. Using myWakeHealth on your computer or smartphone, you can:
- View your health summary from the myWakeHealth electronic medical record.
- Request medical appointments and medication refills.
- View test results.
- View health education resources.
- Email your care team.
Is there a fee to use myWakeHealth?
No, myWakeHealth is a free resource for our patients.
How do I sign up?
You can either enroll in person at any Wake Forest Baptist Health practice or hospital by asking a member of the nursing staff or at home using the activation code that is provided on your After Visit Summary.
You may also go to myWakeHealth.com and follow the instructions to receive an activation code. This code will enable you to login and create your own user ID and password.
Who do I contact if I have further questions?
You can email myWakeHealth@wakehealth.edu, or you can call our myWakeHealth Patient Support Line at 1-855-560-5111.
When can I see my test results in myWakeHealth?
Most test results appear in your myWakeHealth account as soon as the results are posted in your electronic health record. They do not have to be released by the provider. Imaging results take four (4) days.
Why are certain test results not shared electronically via myWakeHealth?
Your provider is able to determine which types of test results are accessible through myWakeHealth. Some tests of a very sensitive nature may not be released automatically through myWakeHealth. Your provider will be able to discuss this with you.
If some of my health information on myWakeHealth is not correct, what should I do?
Your myWakeHealth information comes directly from your electronic medical record at Wake Forest Baptist Health. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each time you visit the clinic. You may also request an amendment to your medical record in accordance with the procedure outlined in the Notice of Privacy Practices for your provider.
If I send a message to my doctor or nurse, when can I expect a reply?
You will generally receive an answer from a member of your care team within one to three (1-3) business days. Please note that myWakeHealth should not be used for urgent situations. Please contact your doctor if the situation requires a quicker reply. Dial 911 if it is an emergency.
May I view a family member's or another individual's health record in myWakeHealth?
Yes, through Proxy Access. To protect the privacy of patient health information, access to another record must be authorized. This type of access is called Proxy Access and allows another individual, such as a parent, guardian, spouse, partner or other individual, to log into their own myWakeHealth account and then connect to information regarding the individual that has authorized them to have Proxy Access. If the individual authorized to have Proxy Access does not already have their own myWakeHealth account, or is not a patient of Wake Forest Baptist Health, an account will be created for them.
There are three broad categories of Proxy Access, and a Proxy Access form is available for each category. Please click the appropriate link to download the form.
Where do I get the proxy forms and how do I submit them?
Proxy forms are available via the links above, via myWakeHealth, or in the Health Information Management department at Wake Forest Baptist Medical Center located on the 4th Floor of the South Building, Medical Center Boulevard, Winston-Salem, NC.
Patients may deliver completed, signed proxy authorization forms (with additional documentation if specified by the type of proxy access) in person to the Health Information Management (HIM) department or mail them to:
Attn: MWH staff
Wake Forest Baptist Medical Center
Medical Center Boulevard
Winston-Salem, NC 27157
May I ask questions regarding a family member from my myWakeHealth account?
Yes, but only if you have been granted Proxy Access for your family member. If Proxy Access has been granted, you must be appropriately logged on as a proxy in order to ask questions about the individual who has authorized your Proxy Access.
Can my spouse and I share one myWakeHealth account?
No, due to the sensitive nature of medical information and privacy and security laws, each adult patient must establish their own myWakeHealth account. Access to another person's health information may only be granted after proper completion of a Proxy Access authorization.
I forgot my password. What should I do?
You may either click on the "Forgot Password" link on the sign-in page to reset your password online, or contact our myWakeHealth Patient Support Line at 1-855-560-5111 to request a new, secure password.
Can you send me a new activation code? I have lost it, let it expire or did not receive it.
You can email myWakeHealth@wakehealth.edu, or you can call our myWakeHealth Patient Support Line at 1-855-560-5111. After we verify your information, we will send new code to you via U.S. Postal Mail. Privacy issues prevent us from emailing a new activation code to you.
Where can I update my personal information (e.g., home address, email or change my password)?
Log into myWakeHealth and from the menu on the left, go to the Preferences section and select the appropriate option.
How is myWakeHealth secure?
Protecting the privacy and security of your health information is important to us. Access to health information is controlled through secure activation codes, personal IDs, and passwords. Each person controls his/ her own password, and the account cannot be accessed by others who are not authorized without that password. The myWakeHealth portal also uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with myWakeHealth. Unlike conventional email, all myWakeHealth messaging is done while you are securely logged on to our website.
I was logged out of myWakeHealth. What happened?
The privacy of your health information is important to us. If your keyboard remains idle for 15 minutes or longer while logged onto myWakeHealth, you will be automatically logged out. To protect the privacy of your health information, we recommend that you log out of your myWakeHealth session if you need to leave your computer for even a short period of time.
What kind of computer access do I need to use myWakeHealth?
You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).
Is myWakeHealth available for mobile devices?
Yes, once you have a myWakeHealth account, you can access myWakeHealth on your mobile device. Go to the app store for your iPhone or Android device to download the MyChart app.
My activation code does not work, what should I do?
For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, email us at myWakeHealth@wakehealth.edu or you can call our myWakeHealth Patient Support Line at 1-855-560-5111.
Is my activation code my user ID?
No, your activation code is not your myWakeHealth ID or password. You will use the activation code only once to log into myWakeHealth for the first time. (The code will expire after you have used it or after 30 days). When you log into myWakeHealth the first time, you will be directed to enter your activation code and then be asked to create your own unique myWakeHealth ID and password.