myWakeHealth Frequently Asked Questions

Use the following links to jump to a specific section of the FAQs:

Enrollment Questions                                              My Medical Record

myWakeHealth For My Family                                After I Have Enrolled

Technical Questions


Enrollment Questions

What is myWakeHealth?

myWakeHealth is an online patient portal that offers convenient, secure access to the information you need to manage your care. You can:

  • Send a message to your doctor’s office
  • Manage your appointments
  • Request prescription renewals
  • Pay your bill
  • View your doctor’s notes from clinic visits 
  • View and update medications, allergies and more
  • View test results, visit summaries and discharge instructions
  • Search the health library
  • Link your family's records

Is there a fee to use myWakeHealth?

No, myWakeHealth is a free resource for our patients.

How do I sign up?

You can sign up: 

Online Now - We use a third-party secure system to verify your identity.

By Mail - You can fill out an online form to request an activation code. This can take 5-7 business days.

From an AVS or Billing Statement - You can use the activation code provided on your After Visit Summary (AVS) or your billing statement.

Or if you want to sign up in person at any of our clinics, simply ask our staff to help you while you're there.

How do you verify my identity?

We use Experian, a secure, third-party verification service, to confirm your identity. This service is similar to what banks and healthcare.gov uses to verify customer identity. 

Who do I contact if I have further questions?

You can call our myWakeHealth Patient Support Line toll-free at 855-560-5111.

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My Medical Record


When can I see my test results in myWakeHealth?

Most test results appear in your myWakeHealth account as soon as the results are posted in your electronic health record. They do not have to be released by the provider. Imaging results and specialized labs take 4 days.

Why are certain test results not shared electronically via myWakeHealth?

Your provider is able to determine which types of test results are accessible through myWakeHealth. Some tests of a very sensitive nature may not be released automatically through myWakeHealth. Your provider will be able to discuss this with you.

If some of my health information in myWakeHealth is not correct, what should I do?

Your myWakeHealth information comes directly from your electronic medical record at Wake Forest Baptist. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each time you visit a clinic. You may also request an amendment to your medical record in accordance with the procedure outlined in the Notice of Privacy Practices.

How do I authorize someone to receive a copy of my paper records?

Please complete this form and mail it to Health Information Management, 4th Floor South Building, Medical Center Boulevard, Winston-Salem NC 27157 or fax to 336-716-5271.

If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer from a member of your care team within 1-3 business days. The myWakeHealth portal should not be used for urgent situations. Please contact your doctor if the situation requires a quicker reply. Dial 911 if it is an emergency.

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myWakeHealth For My Family


Can I view a family member's or another individual's health record in myWakeHealth?

To protect the privacy of patient health information, access to another record must be authorized through Proxy Access. If you are authorized to have Proxy Access, but do not already have your own myWakeHealth account or are not a patient of Wake Forest Baptist Health, an account will be created for you.

Use one of the forms below to request Proxy Access:

Why is Proxy Access limited for children ages 12-17?

Under North Carolina State law, minors may consent to certain services without the consent of a parent or guardian and have all the privacy rights related to that service. This includes the prevention, diagnosis and treatment of sexually transmitted diseases and other diseases that must be reported to the State; pregnancy, drug or alcohol abuse; and emotional disturbance.

To protect the minor’s right to privacy, we limit access on the myWakeHealth portal because the system is unable to separate certain records to protect this right to privacy. Parents and legal guardians may still request a copy of the After Visit Summary during a clinic visit or request full records from Health Information Management (HIM) by email at MWHstaff@wakehealth.edu or by mail at:

HIM Department 
Attn: MWH Staff
Wake Forest Baptist Medical Center 
Medical Center Boulevard
Winston-Salem, NC 27157

Where do I get the proxy forms and how do I submit them?

Proxy forms are available as indicated above or a printed copy is available from the Health Information Management (HIM) department at Wake Forest Baptist Medical Center located on the 4th Floor of the South Building, Medical Center Boulevard, Winston-Salem, NC.  

You can hand deliver completed, signed proxy authorization forms (with additional documentation if specified by the type of proxy access) in person to the Health Information Management (HIM) department or mail them to:

HIM Department
Attn:  MWH staff
Wake Forest Baptist Medical Center
Medical Center Boulevard
Winston-Salem, NC  27157

May I ask questions regarding a family member from my myWakeHealth account?

Yes, but only if you have Proxy Access for your family member. You must be appropriately logged on as a proxy to ask questions about the individual.

Can my spouse and I share one myWakeHealth account?

No, due to privacy and security laws, each adult patient must establish their own myWakeHealth account. You can only access your spouse's health information if you have Proxy Access.

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After I Have Enrolled


I forgot my password. What should I do?

Click Forgot Password on the sign-in page to reset your password online. If you need help, call the myWakeHealth Patient Support Line toll-free at 855-560-5111.

My activation code is lost, expired or I did not receive it. What should I do?

No worries. You can sign up online now or contact the myWakeHealth Patient Support Line toll-free at 855-560-5111.

Where can I update my personal information (e.g., home address, email or change my password)?

Sign in to myWakeHealth. Using the tabs across the top, go to Preferences and select the appropriate option.

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Technical Questions 


How is myWakeHealth secure?

Protecting the privacy and security of your health information is important to us. Access to health information is controlled through secure activation codes, personal IDs and passwords. Each person controls his/ her own password, and the account cannot be accessed by others who are not authorized without that password. The myWakeHealth portal also uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with myWakeHealth. Unlike conventional email, all myWakeHealth messaging is done while you are securely logged on to our website.

What is your Privacy Policy?

Your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by Wake Forest Baptist Health. View our Privacy Policy. You may also contact your provider or email privacy@wakehealth.edu to request a copy of the Notice of Privacy Practices, which describes how your protected health information may be used or disclosed.

I was logged out of myWakeHealth. What happened?

Protecting your health information is important to us. If your keyboard remains idle for 15 minutes or longer while logged onto myWakeHealth, you will be automatically logged out. We recommend that you log out of your myWakeHealth session if you need to leave your computer for even a short period of time.

What kind of computer access do I need to use myWakeHealth?

You need access to a computer connected to the Internet and an up-to-date web browser. For Internet Explorer (IE) users, myWakeHealth may not work in older versions of your browser. Please upgrade to IE11 or use another browser such as Google Chrome, Mozilla Firefox or Safari.

Is myWakeHealth available for mobile devices?

Yes, once you have a myWakeHealth account, you can download the MyChart app on your mobile device (iPhone or Android).

My activation code does not work, what should I do?

Your activation code expires after you successfully signed up or after 60 days of receiving the code. If you have not signed up within that time frame, you can still sign up online without a code. If you still have problems, contact the myWakeHealth Patient Support Line toll-free at 855-560-5111. 

Is my activation code my user ID?

No, your activation code is not your myWakeHealth ID or password. You will use the activation code only once to sign in to myWakeHealth for the first time. (The code will expire after you have used it or after 60 days). When you sign in to myWakeHealth the first time, you will enter your activation code and then be asked to create your own unique myWakeHealth ID and password.

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Patient Portal: myWakeHealth

Patient Portal: myWakeHealth

myWakeHealth is an online patient portal where you can view your health records in real-time.

Last Updated: 11-07-2016
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Disclaimer: The information on this website is for general informational purposes only and SHOULD NOT be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or other qualified health care provider.

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