Frequently Asked Questions

How does the PCSSW differ from other patient satisfaction surveys?

  • The survey includes a wider range of services, experiences and topics pertaining specifically to women.
    While generic patient satisfaction tools are designed to be applicable to all patients regardless of gender, they are not always sensitive to health issues that are unique to women. Successful efforts focused on enhancing quality of care for women requires information from the patients perspective on how to improve such services to best support women's attempts to lead healthy and productive lives. With this in mind, the PCSSW covers a range of primary care services and experiences, as well as a number of topics that are specific to women or of particular concern to women.
  • The survey includes a wider range of services, experiences and topics pertaining specifically to women.
    While generic patient satisfaction tools are designed to be applicable to all patients regardless of gender, they are not always sensitive to health issues that are unique to women. Successful efforts focused on enhancing quality of care for women requires information from the patients perspective on how to improve such services to best support women's attempts to lead healthy and productive lives. With this in mind, the PCSSW covers a range of primary care services and experiences, as well as a number of topics that are specific to women or of particular concern to women.
  • The survey addresses specific visit and care coordination during the past year.
    This component of the PCSSW is particularly innovative because many women seek health care from more than 1professional or site. Unlike generic patient satisfaction tools, PCSSW provides women with the option to report 2 regular physicians. Because the survey is sensitive to specific women's health issues, it eliminates non-gender specific questions that result in misleading responses.

Does the PCSSW replace other patient satisfaction measures?

The PCSSW was developed to assess women's satisfaction with healthcare; the benchmarks and norms are for women patients only. The PCSSW should not be used to replace a generic patient satisfaction survey of both men and women. Generic surveys are useful to learn the average patient satisfaction across both male and female patients sampled.

The PCSSW can serve as a supplement to these surveys by revealing the extent to which the health care experience at your clinic or practice meets or exceeds the standards used to evaluate the National Centers of Excellence in Women's Health program. The PCSSW can serve as a stand-alone measure for women's health care topics.

What scales are included in the PCSSW to measure patient satisfaction?

The 3 scales used in the survey are:

  • Communication at the current (or most recent) visit. 
  • Administration and Office Procedures at the current (or most recent) visit. 
  • Care Coordination and Comprehensiveness over the past 12 months.

The visit-specific scales, which include Communication at the visit and Administration and Office Procedures at the visit, assess many of the interpersonal and technical aspects of the quality of care. The Care Coordination and Comprehensiveness Scale assesses follow-up care such as getting test result information.

With the combined use of all 3 scales, the PCSSW adds sensitivity to satisfaction measurement and can be useful in both evaluations of the quality of primary care and in quality improvement programs. Please see the PCSSW User's Manual for more information.

Does the Center provide norms for the PCSSW?

The Center of Women's Healthcare Quality Assessment (WHQA) can provide you with descriptive statistics from the national CoE evaluation program. Many of these tables and graphs are provided in the User's Manual.

Please Contact Us for additional information.

Does the Center provide data collection and analysis?

The Center collaborates with researchers at the Wake Forest University School of Medicine who provide data collection and/or analysis services under individual contracts. The WHQA is dedicated to serving your needs for resource material and information regarding the CoE evaluation tools.  

Quick Reference

Women's Healthcare Quality Assessment

Phone 336-713-4230
Fax 336-713-4228

Roger T. Anderson, PhD
Director

rtanders@wfubmc.edu

Natalie Barrett
Website and Program Support

nbarrett@wfubmc.edu

Center on Women's Healthcare Quality Assessment
Wake Forest University School of Medicine (WFUSM)
2000 West First Street, Piedmont Plaza II, Suite 101
Winston Salem, NC 27104
Find A Doctor Ways to Give
Last Updated: 06-24-2010
USNWR 2013-2014Magnet Hospital RecognitionConsumer Choice2014 Best DoctorsJoint Commission Report

Disclaimer: The information on this website is for general informational purposes only and SHOULD NOT be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or other qualified health care provider.