Patient Rights

Getting Assistance

We want your stay at Wake Forest Baptist Medical Center to be a positive experience. Whenever you’re faced with something you don’t understand – whether it is a diagnosis, a medical procedure, or simply directions to the cafeteria – please ask your physician, nurse, or any other hospital staff member for further explanation.

Patient Bill of Rights

The Patient Bill of Rights and Patient Responsibilities are designed to help you become an informed member of your own health care team.

• Patient Bill of Rights and Responsibilities (.pdf)
• Paciente Carta de Derechos y Responsabilidades (.pdf)

Advance Directives

Advanced care directives are specific instructions, prepared in advance, that are intended to direct a person's medical care if he or she becomes unable to do so in the future.

• Advance Directives (.pdf)
• Directrices por Adelantado (.pdf)

Additional Assistance

If you need additional assistance with any problem, concern or to file a grievance our Service Excellence Department is ready to help you at 336-713-2273.  Making a complaint or grievance will in no way compromise your future access to care.  You may also lodge a grievance directly with:

Division of Health Service Regulation
2711 Mail Service Center
Raleigh, NC  27609-2711
Phone: 800-624-3004

or

The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 800-994-6610

or

Disability Rights North Carolina
2626 Glenwood Ave., Ste. 550
Raleigh, NC 27608
Toll-free: 877-235-4210
Phone: 919-856-2195
Fax: 919-856-2244
E-mail: info@disabilityrightsnc.org