Skip Navigation

Community Training Center

Updated August 3, 2018

Current Instructor Count: 555

Participants Trained in 2016: 27,551

Participants Trained in 2017: 27,874

YTD: Trained in 2018: 14,022

Welcome to the Community Training Center


Effective May 1, 2018, WFBH Community Training Center will move to electronic course completion cards (eCards).  An eCard is the electronic equivalent of a printed course completion card and will be used as an alternative to the printed card. The CTC will no longer print paper cards. 

To implement this process, all instructors must obtain and validate the E-mail addresses from all students. The AHA rosters have been changed to include the student E-mail address and will be available on the TC web site before May 1, 2018. 

eCard info:

  • The eCard will come directly to the student’s E-mail, not to the instructor.
  • The student will be responsible for obtaining their own eCard. They are also responsible for presenting their card to their managers/employers as proof of successful completion of an AHA course.
  • The instructor will not be notified when the eCards are sent to their students.
  • Students need to be informed to allow 20 business days for their eCard to arrive.
  • Inform the students that they can print the card or save it on their electronic device. If for some reason, they do not receive an eCard within 20 days from the date of the class, please encourage them to contact the Training Center at 336-716-6457. 
  • If the student does not submit the correct E-mail address, then there will be a service charge of $10.00 to obtain another card.
  • Like printed cards, eCards expire two years from the issue date.

Again, please make sure all students have a valid, legible E-mail address on the roster. Please remember all rosters must be typed and submitted to the TC within 10 business days of the class.

Payment for cards must be received before rosters can be processed. 

Feel free to contact Kathy Nelson with any questions or concerns.  The use of eCards will be a smoother process after all is implemented.


Effective January 1, 2018, the cost of ALL types of Heartsaver cards will increase to $17.00 each. BLS for Healthcare Provider course cards will remain $4.00 each, ACLS and PALS Provider course cards will remain $7.00 each.

Help Save a Life!  Learn CPR 

The Community Training Center is focused on helping others to increase the rate of survival by providing ongoing education to our Medical Center staff, family and Community. Help us and others to save a life!  View our list of courses offered to see which one is right for you!

The Community Training Center has three training satellites and 575+ Instructors. 


STUDENTS:  Please be advised that if you have not received your card within two months of your class, then you need to contact your instructor immediately. After the two month time period has lapsed, and you have not followed up about the status of your card, then you will be charged a fee of $10.00 for a replacement card.  ​

 The Community Training Center (CTC) and the Instructors that encompass it, provide a range of life-saving skills-including CPR, First Aid, Blood-borne pathogen safety, ACLS, PALS training to individuals, churches, civic groups, businesses, schools and other organizations and institution. Improving the health of our region is our goal and part of the Medical Center's mission. 

Community Training Center Hours of Operation

  Monday-Friday 8:00AM-5:00PM


Community CPR

When you agree to teach CPR to participants, please make sure they understand that there is a possible 20 day turnaround before they receive cards.  If they need cards immediately, please do NOT send them to the Training Center to pick up their cards ahead of others who are awaiting the allotted time.  Participants need to take courses in a time frame that allows for processing rosters and cards, and to receive their cards from their instructors.  Many organizations will only accept the original card and NOT a course completion letter. 

Additional Information ​

    The CTC will be open from 08:00AM-5:00PM. If you need to pick up rental equipment or to come in for other issues outside those hours, please call and we can make arrangements for your request in advance. Due to the nature of our business, we may be working offsite at another satellite. If possible, please schedule an appointment if you need to come in for issues other than dropping off rosters or picking up cards. 

 Find additional information about American Heart Association courses on their website. 

Quick Reference

Community Training Center
Kathy Nelson
Regional Training Center Coordinator


Daphne Southard
Education System Specialist




Find a Doctor Ways to Give
Last Updated: 08-08-2018
Wake Forest Baptist Ranked among Nation’s ‘Best Hospitals’  26 Years in a Row by U.S. News & World ReportComprehensive Cancer Centers National Designation is Renewed2017-2018 Best DoctorsNursing Magnet StatusJoint Commission Report

Disclaimer: The information on this website is for general informational purposes only and SHOULD NOT be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or other qualified health care provider.

© Wake Forest Baptist Medical Center, Medical Center Boulevard, Winston-Salem, NC 27157. All Rights Reserved.