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Frequently Asked Questions


What does “Provider-Based” or “Hospital-Based Outpatient” mean?

Both “Provider-Based” or “Hospital-Based Outpatient” refers to the billing process for services provided in a hospital outpatient clinic or location. This is a Medicare status for hospitals and clinics that meet specific Medicare regulations and requires that we bill Medicare in two parts (Part A and Part B).

What is the difference between residents and faculty?

Both residents and faculty are medical doctors and can provide the same services. Residents have recently completed medical school and are in our 3-year training program to become board certified in Family Medicine. All faculty (also known as attendings) have completed medical training and are board certified. 

Will I always be able to see my doctor?

Sometimes you will not be able to see your regular provider, especially if your problem is urgent. However, we attempt to give you an appointment in the same module as your regular doctor. 

What do I need to bring with me to my appointments?

You should always bring your medication bottles and your insurance cards. Bring shot records and forms that need to be filled out. If you are a new patient, please have your previous doctors send medical records to us. You should do this a month before you are seen here, as it takes time for the records to arrive. 

What happens if I am late or forget my appointment?

Unfortunately, we usually cannot fit you into the schedule if you are late. If you are more than 25 minutes late your appointment will be canceled outright. If you are between 5 and 25 minutes late, it is up to your provider when he or she will see you.

Repeatedly not canceling when unable to make an appointment may result in your dismissal from this practice. However, if you know you are going to be late and call ahead to cancel or reschedule, it will not count against you. 

How soon can I get a complete physical?

Expect at least a 1-month wait for residents and possibly longer for faculty. Please call well in advance if you know your yearly physical is coming up or if you need a physical by a certain date. 

Can I call to get a referral to a specialist?

Most of the time, no. It is important for your doctor to see you to best determine if a referral is necessary. Your primary care doctor can often take care of your problem. 

Can I get my medicines refilled over the phone?

Most of the time, yes; however, it is very important to call several weeks beforehand so you won't run out of medicine. Please pay attention to the number of refills left on your bottles. Your doctor may want to see you before authorizing refills if it has been a long time since your last visit, or if blood tests need to be monitored while taking certain medicines. 


Quick Reference

Family Medicine - Piedmont Plaza

Appointments 336-716-WAKE
Appointments (Toll-Free)
Billing 336-716-3988
Family Medicine Access Center

Monday–Thursday 7:30am-7:00pm
Friday 7:30am-5:00pm
Saturday 9:00am-12:00pm (For established patients only)
Piedmont Plaza I 
1920 West First Street
Winston-Salem, NC   27104
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Last Updated: 09-23-2016
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Disclaimer: The information on this website is for general informational purposes only and SHOULD NOT be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or other qualified health care provider.

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