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Patient and Family Relations


Patient and Family Relations 

Our staff has the privilege to assist and support our patients and families during their stay. Members of the Patient and Family Relations team act as advocates to address patient concerns and grievances to resolve issues as quickly and efficiently as possible.

All patients are provided a Patient Bill of Rights and Responsibilities upon admittance and receive a patient satisfaction survey after discharge. Feedback from the surveys allows us to make appropriate changes in policies and procedures to improve patient satisfaction.

Parking Passes

Long-term parking passes are available for patients and family members who spend extended periods of time at the Medical Center. The passes are purchased from the parking deck attendants, and the cost is $12. Once the pass is purchased, it will be valid for 7 days from the day of purchase.

Laundry Facility

A laundry facility for patient/family member usage is located on the ground floor of the Progressive Care Building. Two washing machines and two dryers are available at no charge. Washing detergent is available for sale in the vending machines located outside the laundry facility. The facility is open 24/7. Please contact Patient and Family Relations at 336-713-2273 to obtain a code for access to the laundry room and further information.

Shower Facility

Showers are available for patient visitors outside the Intensive Care waiting areas on the 4th and 5th floors in the North Tower.

Patient Belongings

Every effort is made to ensure that patients are discharged with all their belongings. We encourage patients to ask for their belongings prior to their discharge. If it is necessary to return patient belongings after discharge, they are delivered to Patient and Family Relations on the main level of Ardmore Tower to be mailed. 


Quick Reference

Patient and Family Relations

Phone 336-713-2273
Fax 336-713-2270

Contact us

Language Services

Phone 336-713-2271
Translation 336-713-2271
TTY 336-713-2279

Contact us

Patient and Family Relations is located on the Main Level of Ardmore Tower.
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Last Updated: 04-20-2017
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Disclaimer: The information on this website is for general informational purposes only and SHOULD NOT be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or other qualified health care provider.

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