Video Visit Instructions

These instructions are for patients who have already scheduled a video visit with their provider. If you would like to schedule a video visit with your provider, please contact the clinic directly to discuss availability.
Please begin these steps 15 minutes before your scheduled appointment time.

From Mobile Phone/Tablet
  1. Ensure mobile device is connected to WiFi. Cellular data is not recommended. 
  2. Download the "ExtendedCare Virtual Care Room" app from your app store. (Telehealth Video Solution by STA Group, LLC)
  3. Open/Download "MyChart" app by Epic.

    * If this is your first time using the MyChart app, select "Wake Forest Baptist Health" as your healthcare provider.

    * If you do not yet have a myWakeHealth account, you can create one by visiting  Use the Sign Up Now button to create an account. 
  4. In the MyChart app, click on the Appointments icon.
  5. Select the appropriate appointment.
  6. Click "Begin Visit." The ExtendedCare Virtual Care Room app will launch.

From a Desktop Computer: 

  1. Log in to

    * Note: You must use Google Chrome or Mozilla Firefox browsers.

    * If you do not have a myWakeHealth account, use the Sign Up Now button.
  2. After logging in, go to  Visits > Appointments & Visits.
  3. Select the appropriate appointment.
  4. Click "Begin Video Visit."