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Get urgent care by video in minutes


Have an urgent care video visit

Urgent Care Video VisitUrgent care video visits, sometimes known as telehealth appointments or online doctor visits, make it easy to see an online health care provider anytime, anywhere, even from the comfort of your couch. Benefits include:

  • Open to all ages, 24/7
  • No appointment needed
  • Quick diagnosis and treatment plan

Telehealth includes virtual visits that are used for diagnosing, treating and monitoring medical conditions by using a computer, phone or tablet to connect with your care team. For minor injuries and illnesses that aren’t life-threatening, you can use urgent care video visits.

 

Start a visit


What conditions can online urgent care video visit providers treat?

Urgent Care video visit.Atrium Health Wake Forest Baptist urgent care video visits offer virtual treatment for minor conditions, such as:

  • Fever
  • Seasonal allergies
  • Cold and flu symptoms, including COVID-19
  • Pink eye (conjunctivitis)
  • Upset stomach, including constipation and diarrhea
  • Urinary tract infections in females
  • Minor skin conditions like rashes or lice
  • Newborn worries, including feeding
  • Sinus and upper respiratory infections 

Note: Children with certain health issues will require an in-person visit. These include:

  • Ear infection
  • Shortness of breath
  • Strep throat
  • Urinary tract infection
  • Wheezing


MyAtriumHealth App

Get the free MyAtriumHealth app to have a visit on the go

The MyAtriumHealth app lets you easily access an Atrium Health virtual visit anytime and anywhere. You don’t need an account to start a video visit, but having a visit is faster with a MyAtriumHealth account. Sign-up is fast and easy. Download today.

Apple Store Google Play Store

Frequently asked questions about virtual care and urgent care video visits

What’s an urgent care video visit?

Urgent care video visits let you have an online visit with a health care provider, 24 hours a day, 7 days a week. All you need is a camera-enabled tablet, smart phone or computer with an internet connection.

To start a visit, create a MyAtriumHealth account or sign in to an existing one.

Who can have an urgent care video visit?

Video visits are available to individuals of all ages, from newborns to adults, as long as you’re in North Carolina or South Carolina at the time of your visit.

What types of conditions can be treated using an urgent care video visit?

Urgent care telehealth visits can be used to treat a wide range of minor conditions, including:

  • Animal and insect bites
  • Cold or flu symptoms
  • Cough
  • Eye and outer ear infections 
  • Fever
  • Newborn worries, including feeding
  • Minor cuts, burns or skin rashes
  • Sinus infections and allergies

If you need emergency medical care, please call 911 or visit the nearest emergency room right away.

Do I need an appointment?

No, you do not need an appointment for an online urgent care video visit. However, if you prefer to see your regular primary care physician, you can use the MyAtriumHealth app to schedule a video visit during office hours or try Symptom Checker to see if an eVisit with your doctor might be right for you.

What can I expect during an online urgent care video visit?

Most urgent care telehealth visits last about 15 minutes:

  • Have a valid form of photo identification ready, like a driver’s license, military ID, passport or state-issued ID card.
  • After you sign up for a video visit, complete the eCheck-In and then select the “Begin Video Visit” button. A waiting room will open in your web browser where you will wait until a provider is available to join.
  • Get connected to a health care provider who will evaluate your symptoms and discuss treatment options with you.

After your visit, the details will be added to your electronic medical record, so your primary care doctor can connect with you seamlessly if you need follow-up care. 

How can my child/dependent start an urgent care video visit?

If you have proxy access to your child or dependent in your MyAtriumHealth account:

  • Log in and select the account for your child or dependent in the top right-hand corner.
  • Select "Start an Urgent Care Video Visit" from the menu.

If you or your dependent do not have a MyAtriumHealth account or if you do not have proxy access for your child or dependent:

  • Go to https://my.atriumhealth.org/myatriumhealth/AnonymousTelehealth
  • Select "Video visit for someone else."
  • Choose your location, then on the next screen choose "Urgent Care Video Visit." On the following screen, choose "Put me in line."
  • Answer a few quick questions about your location and who the visit is for.

Is my online doctor visit private and secure?

Yes. The Atrium Health Wake Forest Baptist telehealth technology uses a patented system to ensure every visit is HIPAA compliant, secure and confidential.

How much do video visits cost, and are they covered by insurance?

Video visits are often the same price as office visits. Insurance coverage varies, and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage.

Insurance

Insurance Accepted

This chart is a list of the most common health insurance plans we accept. This list is subject to change. Please check your individual plan to confirm their participation and the coverage allowed.

Due to the different physician groups and hospitals within the Wake Forest Baptist system, physician services and hospital services are billed separately. Please remember that health insurance coverage varies, so some services may not be covered.

If you don’t see your plan or you have questions, please call our Customer Service Center at 877-938-7497. We will do our best to work with you and your plan.


Key

WFUHS - Wake Forest University Health Sciences (professional services)
NCBH
- North Carolina Baptist Hospital (Includes Davie)
LMC
- Lexington Medical Center
CHC
- Cornerstone Healthcare
Wilkes
- Wilkes Regional Medical Center
HPR
- High Point Regional
N/A
- Not applicable to services provided at facility and/or CHC
NC
-Not Contracted, very low to no volume for facility and/or CHC


Wake Forest Baptist Health Managed Care/MA Contracts - April 2024

AETNA CONNECTED NC ACA/Exchange: Accepted at all locations

AETNA NC PREFERRED+: Accepted at all locations

AETNA (PPO & HMO): Accepted at all locations

AETNA MEDICARE: Accepted at all locations

AETNA WHOLE HEALTH: Accepted at all locations

ALIGNMENT HEALTHCARE MEDICARE ADVANTAGE: Accepted at all locations

AMBETTER OF NC: Accepted at all locations

AMERIHEALTH CARITAS NEXT ACA/Exchange: Accepted at all locations 

BCBSNC (PPO & HMO): Accepted at all locations

BCBS HIGH PERFORMANCE (NATIONAL NETWORK): Accepted at all locations

BLUE LOCAL WITH ATRIUM HEALTH: Accepted at all locations

BLUE MEDICARE: Accepted at all locations

BLUE VALUE: Accepted at all locations

CAROLINA BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH and CHC (not applicable to services provided at LMC, Wilkes and High Point)

CIGNA: Accepted at all locations

CIGNA BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH and High Point (not applicable to services provided at LMC, CHC and Wilkes)

CIGNA HEALTHSPRING MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, LMC, CHC and High Point (not applicable to services provided at Wilkes)

CIGNA LIFESOURCE (TRANSPLANTS): Accepted at WFUHS and NCBH (not applicable to services provided at LMC, CHC, Wilkes and High Point) 

CRESCENT PPO (ASHEVILLE): Accepted at WFUHS and NCBH (not contracted, very low to no volume for LMC, CHC, Wilkes and High Point)

DEVOTED HEALTH (MEDICARE ADVANTAGE): Accepted at all locations

DIRECT NET:
Accepted at WFUHS, NCBH, LMC, Wilkes and High Point (not contracted, very low to no volume for CHC)

FIRST HEALTH NETWORK: Accepted at NCBH, LMC, Wilkes and High Point (not contracted, very low to no volume for WFUHS and CHC)

FIRSTCAROLINACARE (PINEHURST, NC): Accepted at NCBH (not contracted, very low to no volume for WFUHS, LMC, CHC, Wilkes and High Point)

GATEWAY HEALTH ALLIANCE (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for LMC, CHC, Wilkes and High Point) 

HEALTHGRAM (formerly PRIMARY PHYSICIAN CARE): Accepted at WFUHS, NCBH and LMC (not contracted, very low to no volume for CHC, Wilkes and High Point)

HEALTHTEAM ADVANTAGE: Accepted at all locations

HUMANA CHOICECARE: Accepted at all locations

HUMANA MEDICARE ADVANTAGE: Accepted at all locations

LIBERTY ADVANTAGE (MEDICARE ADVANTAGE): Accepted at WFUHS and NCBH (not applicable to services provided at LMC, CHC, Wilkes and High Point)

MAGELLAN (BEHAVIORAL HEALTH): Accepted at WFUHS, NCBH and CHC (not applicable to services provided at LMC, Wilkes and High Point)

MEDCOST: Accepted at all locations

MEDCOST ULTRA: Accepted at WFUHS, NCBH, LMC, Wilkes and High Point (not applicable at CHC)

PHCS/MULTIPLAN: Accepted at NCBH, CHC, LMC and High Point (not contracted, very low to no volume for WFUHS and Wilkes)

OPTUMHEALTH (TRANSPLANTS - APPLICABLE TO NCBH/WFUHS ONLY): Accepted at WFUHS and NCBH (not applicable to services provided at LMC, CHC, Wilkes and High Point)

PREFERRED CARE OF VA INC: Accepted at WFUHS and NCBH (not contracted, very low to no volume for LMC, CHC, Wilkes and High Point)

SOUTHERN HEALTH SVCS (COVENTRY-PPO ONLY): Accepted at WFUHS, NCBH and CHC (not contracted, very low to no volume for LMC, Wilkes and High Point)

TWIN COUNTY (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for LMC, CHC, Wilkes and High Point)

UNITED BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH, CHC and High Point (not applicable to services provided at LMC and Wilkes)

UNITED BEHAVIORAL HEALTH INTENSIVE OUTPATIENT PROGRAM (WFUHS ONLY): Accepted at WFUHS (not applicable for services provided at NCBH, LMC, CHC, Wilkes and High Point)

UNITED HEALTHCARE: Accepted at all locations

UNITED HEALTHCARE ESSENTIALS ACA/EXCHANGE: Accepted at all locations

UNITED HEALTHCARE MEDICARE: Accepted at all locations

VA CCN: Accepted at all locations

WELLCARE (MEDICARE ADVANTAGE): Accepted at all locations

 

LMC ONLY: Contracts specific to support Lexington employer groups, low volume
NATIONAL PROVIDER NETWORK/MEDICAL RESOURCES

 

CHC ONLY: Contracts specific to support CHC
TRICARE


Key 

WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital (Includes Davie)
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC - Not Contracted, very low to no volume for facility and/or CHC

Atrium Health Wake Forest Baptist

Wake Forest Baptist does not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, disability or source of payment. 

Learn more about our nondiscrimination policy and services available to you.


Atrium Health Wake Forest Baptist is now a part of Advocate Health.


Disclaimer: The information on this website is for general informational purposes only and SHOULD NOT be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or other qualified health care provider.

Wake Forest Baptist Health, Medical Center Boulevard, Winston-Salem, NC 27157. All Rights Reserved.