Brenner Children's Hospital is now part of Atrium Health Levine Children's. Learn more.

Our family of care has grown! Find exceptional pediatric care right here in the Triad, or learn more about our services in the greater Charlotte region and central and south Georgia.

Pediatric Urgent Care Video Visits

If your child has a non-life-threatening illness or injury, you can skip the clinic and connect with a trusted virtual provider online for a quick diagnosis and treatment – all from home.

Online Urgent Care for Kids

When your child needs urgent care for minor illnesses or injuries, you want them to be seen quickly. With pediatric urgent care video visits, children ages 0-17 can connect with a trusted virtual family medicine or pediatric provider 24/7 – no travel needed. You’ll get the same high-quality care as an in-person urgent care visit, with the convenience of connecting from home.

Benefits of Pediatric Urgent Care Video Visits

24/7 urgent care for kids ages 0-17
No appointment needed
Quick diagnosis and treatment plan
Available in NC, SC and GA
Kids can see a family medicine provider 24/7 or an Atrium Health Levine Children's pediatric provider from 7 a.m. to 11 p.m., 7 days a week

When Should You Use Virtual Pediatric Urgent Care?

Pediatric urgent care video visits are a convenient way to get care for minor conditions, such as:

- Abdominal discomfort or upset stomach
- Acne
- Allergies
- Back pain
- Bronchitis
- Colds
- Constipation
- Cough
- COVID
- Diarrhea
- Flu
- Headache
- Minor burns test

- Minor skin injuries
- Nasal congestion
- Nausea and vomiting
- Neck and back pain
- Painful urination
- Pink eye
- Red eye
- Runny nose
- Sinus infections
- Skin rashes
- Sore throat
- Sprains and strains
- Stuffy nose

Frequently Asked Questions About Virtual Urgent Care for Kids

Who can use pediatric urgent care video visits?

Kids between the ages of 0-17 can get care 24/7 with an urgent care video visit. Atrium Health Levine Children’s pediatric providers are available from 7 a.m. to 11 p.m., and Atrium Health family medicine providers are available from 11 p.m. to 7 a.m.

With any telehealth visit for kids, you’ll need to be their legally authorized representative if they’re under the age of 18. Teens who are age 13 and older may have their own MyAtriumHealth account. Learn more about proxy/dependent access.

Do I need an appointment?

No appointment is needed for a 24/7 urgent care video visit. However, if you prefer to see your child’s established in-person pediatrician or pediatric virtual primary care provider, you can use MyAtriumHealth to schedule a video visit. You can also try Symptom Checker to see if an eVisit with your child’s doctor might be right for you.

What can I expect from an urgent care video visit?

Most visits last about 15 minutes. Because there’s no physical exam, be ready to answer plenty of questions about your child’s condition. If your child is old enough, the provider will also want to hear directly from them to better understand their symptoms. This helps the provider make the right diagnosis and create a treatment plan to help your child feel better. You’ll also want to make sure your child is visible during the visit.

Can video visits be used for all types of urgent care?

There’s a lot of care we can provide over video, but you’ll still need to come in person for physical exams and lab work. Sometimes during your video visit, your provider will decide it’s best to see your child in person. If this happens, you won’t be charged for the video visit.

Can I start a pediatric urgent care video visit when we’re traveling?

When using one of our pediatric telehealth offerings – including an urgent care video visit – you’ll need to be physically located in North Carolina, South Carolina or Georgia at the time of your visit.

What will I need for my child’s virtual visit?

All you need is a strong internet connection and smartphone, tablet or computer with a microphone and camera. You might also need your insurance card and a form of photo identification.

You'll also need a MyAtriumHealth account – this is our free and secure patient portal, where you’ll start video visits, communicate with your child’s provider and request refills.

Are video visits covered by insurance?

Video visits are often the same price as office visits. Insurance coverage varies, and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage.

I don't see my question here. Where can I learn more?

For answers to any other questions, call our video visit support team at 855-799-0044.