The Downtown Health Plaza Pharmacy provides prescription services for patients of the clinic.

The pharmacy is located on the first floor of the building, near the front door.

The pharmacy only fills prescriptions written by providers at Downtown Health Plaza or Wake Forest Baptist Health. When getting your medicine please bring your current Medicaid card or insurance card and the prescription.

To refill a current and up-to-date prescription:

  1. Call 336-713-9677
  2. Select option #1 to request a prescription refill
  3. Enter your prescription number on your touch tone phone
  4. Follow the prompts of the system
  5. Select option #3 for general information or to speak directly to a pharmacy staff member

The pharmacy accepts all types of prescription insurance, including NC Medicaid and Medicare Part-D plans.

Competitive cash prices are available if you don't have prescription insurance. We accept cash, checks, credit and debit cards, including Visa, MasterCard, American Express and Discover.

Most medications are available in generic brands to save you money.

Due to North Carolina law, a valid, in-date picture identification is required when you pick up certain controlled medications. The 4 acceptable IDs are: USA Driver's License, North Carolina DMV issued Identification Card, USA Military ID, or passport from your country of residence.

Services We Offer

  • Patient counseling is available and is always offered on new and transferred prescriptions.
  • We have private consultation rooms so that we can talk in private about your medicine.
  • We will contact your doctor for prescription refills.
  • We stock over-the-counter medicine.
  • Se habla Espanol

Taking Medications Safely

Medications can be harmful if not used properly. Here are some helpful tips that could reduce medicine related problems.

  • Tell your doctor if:
    • You have ever had an allergic reaction, and to what.
    • You are taking or using any form of herbs, these substances could interact with your medications causing complications.
    • You are pregnant or breastfeeding.
    • Another doctor is also treating you and what medications if any they have prescribed.
    • You have a chronic disease or illness - be sure you share this information with your doctor.
    • You use alcohol, tobacco, or "street drugs".
  • Have your doctor keep records of all medicines you take.  This can include over-the-counter (OTC) items such as vitamins, aspirins, laxatives, etc. as well as any other medicine another doctor has prescribed.
  • Be sure to read your labels on your medication and take the medicine as prescribed.
  • Never take anyone else's medication.
  • Be sure to report to your doctor any problems you might experience taking your medication.
  • Always keep your medication in the original containers.
  • Be sure to throw away medications that have expired.
  • Don't drink more than 2 glasses of alcohol a day while on any medications.
  • Don't stop taking medications your doctor has prescribed, even if you feel better. Check with the doctor first.

What to Ask Your Doctor or Pharmacist About Medications

Make sure you understand these answers before you take any medications.

  • What is the name of the medication and what will it do?
  • When should I take it and for how long?
  • Are there side effects?
  • Is there anything I should avoid while taking it?  (Alcohol, sunlight, driving, heavy machinery, etc.).  Should I take it with meals?  Is it OK to take the medicine with juices, milk, or food?
  • Is there a generic equivalent?
  • Will it interfere with other medications I am taking?
  • Should I stop taking it if I feel better?
  • Can I take herbs while on this medication?

Things You Need to Know About Over-the-Counter Medications

Over-the-counter (OTC) medications are the ones that you can get without a doctor's prescription. They are usually less potent than prescription medication. It is important that one follows the directions on the label regarding dosage. The following are some helpful tips regarding the use of OTC medications:

  • Ask your doctor what OTC products you should avoid and which ones are safe for you to use.
  • Do not exceed the dosages on the labels or take OTC medicines on a regular basis unless your doctor tells you to.
  • Don't take OTC medication if you are pregnant or nursing a baby unless your doctor says it is okay.
  • Be sure to store your medications in a safe, dry place out of the reach of children.
  • Never tell children that medicine is candy.
  • Remember to check the expiration dates on your OTC medication and discard and replace as needed.
  • If you have an allergic reaction to a particular medicine, be sure to discuss this with your doctor to know what OTC you should avoid.
  • Be sure to read all WARNING labels and follow the directions to be sure not to place yourself or family member at risk for injury or illness.

Online Prescription Management

You can now manage your prescription refills online at In five easy steps you will be ready to view your prescriptions, request refills and check the status of your order. You can even enter your email address to receive reminders when it’s time to pick up your prescriptions. 

To get started after you’re at

  1. Click on “Register”
  2. Locate your pharmacy
  3. Input your patient information
  4. Create your username and password
  5. View or refill your prescription

If you use multiple pharmacies, add any location to your RefillRx profile by clicking the “Pharmacies” button at the top of the page and follow the instructions.

Check out the Apple and Android App stores to download the “RefillRx Mobile” free app to quickly request refills on the go.