What to Bring
When you come to Lexington Medical Center for an inpatient or outpatient procedure, there are several things you can bring to help you with your check-in.
- Identification
Bring several forms of personal identification, such as a driver's license, birth certificate, social security card, etc. - Order Sheet
If your doctor has given you an order sheet, please bring that with you. If your doctor has not given you a sheet, don't worry, just know your doctor's name and the reason for your visit. - Emergency Contact
Bring information about your closest relative, someone we can contact if you need items from home. - Medication
Bring all of your current medications in their labeled bottles. - Insurance
Bring your health insurance information. - Legal Info
If you have Advance Directives or Healthcare Power of Attorney information, please bring it. You may obtain blank copies of Advance Directives by contacting our Pastoral Care Department at 336-878-6069. - Transportation
If you are coming for a procedure, remember, you will probably need someone to drive you home and stay with you after you are discharged.
Do NOT bring:
- Jewelry
- Large amounts of cash
- Other valuables
If you have questions, please call our Patient Relations department at 336-238-4545.
Checking In to the Hospital
When you arrive at Lexington Medical Center we want your check-in to be as smooth as possible. So whether you are coming for an outpatient or an inpatient procedure, we ask that you proceed directly to our Outpatient Entrance, located adjacent to the Emergency Department located off of Emergency Drive. Driving directions are located on the Campus Map. Upon entering through the Outpatient Center Entrance, you will be greeted and escorted to where we will register you for your procedure or stay. If you need assistance in locating this area, call 336-238-4185.
Confidentiality
Your stay at Lexington Medical Center is treated with great confidentiality. Therefore, confidential information about you or your health will not be released to others. If relatives or friends call the hospital, only a general condition report can be given. Please tell your friends and relatives they should contact a member of your immediate family to ask about your progress. Any condition report about your diagnosis and treatment must come from your physician. This information is available only to you and designated members of your family.
Financial Assistance
As of September 1, 2018, Wake Forest Baptist Health has updated how we handle financial assistance. We recognize the financial burden that medical bills may cause, so if you are having difficulties paying your bill, please let us know. It is part of our mission at Wake Forest Baptist to help the communities we serve. We aim to provide emergent and critical care to those in need, regardless of one’s ability to pay, and we can assist in providing financial assistance for those who have limited financial resources and do not qualify for outside assistance or have insurance or additional funding. Learn more.
While You Are Here
Your Room
Television
A television is provided in each patient room with the remote control located inside the bedside rails. A television guide is available in each patient room.
Telephone
A private line telephone is located in each patient room. Local calls can be made by dialing "8" to obtain an outside line. The main hospital number is 336-248-5161 and your extension is the same as your three-digit room number with a "4" in front of that number. To access a patient room, dial 238-4 + the three digit room number. For example, if a patient's room number is 334 you may dial that room directly by dialing 238-4334. Dial the LMC switchboard operator (0) for assistance with long-distance calls. Pay phones are located in the lobby areas.
Hospital Beds
All of our beds are electrically operated, and our nursing staff will show you how to operate your bed properly. Be aware that your hospital bed is probably higher and narrower than your bed at home. Bedside rails are for your protection. They may be raised when you are resting, recovering from surgery or taking certain medications.
Calling Your Nurse
An intercom system is in place with a bedside button for calling your nurse. Should you need care, please press the button and a nurse will return your call as promptly as possible.
Patient Meals
At Your Request: Room Service Dining
With At Your Request-Room Service Dining®, patients enjoy a unique dining experience similar to hotel room service. What makes this dining experience so special is that patients can order from an extensive menu whatever they want--whenever they want--as long as the kitchen is open and it conforms with their physician-ordered diet. Customized meals are available.
Each meal is freshly prepared and individually delivered to the patient's room in 45 minutes or less. Room service is available daily from 6:30 am to 7 pm by dialing 65700. Patients can request meals as needed each day during the hours of operation. Service Response Center attendants verify that patients are ordering on a regular basis.
Guest meals can be ordered at a nominal charge by dialing 65700. Family members and/or visitors may wish to go to the hospital cafeteria for a meal or snack.
Amenities
Newspapers/Magazines
Local area newspapers are available in the lobby areas at a minimum charge. A volunteer will be glad to obtain a newspaper for you. Free magazines are available upon request to the volunteers.
Mail and Flower Delivery
Volunteers are available to deliver personal mail and flowers daily.
Nutrition Therapy
Registered dietitians provide both inpatient and outpatient nutrition therapy and counseling for all disease processes. Registered dietitians also provide education and support for patients enrolled in Cardiac and Pulmonary Rehabilitation.
Questions about Nutrition Therapy? Call 336-238-4145.
GetWell Network
We are always working to improve patient engagement and your experience while in the hospital. If you have an overnight stay, your nurse will introduce you to a tool connected through your TV called “GetWell Network”. We use this tool to provide patients with some health care education specific to their condition in hopes of improving patient outcomes and healing time. As your conditions may change or as you prepare for discharge, we will send you education videos to watch throughout your stay. The videos are generally less than four minutes long. You may ask your nurse for assistance or clarification at any time.
In addition, the GetWell Network allows you to provide feedback about your stay. Please watch for pop-up questions and take a few moments to respond so we can address your needs and provide the best care possible.