At Atrium Health Wake Forest Baptist, we take the safety of our patients seriously. All of our teammates are personally committed to making safety a top priority.
We also want you to understand your rights as a patient. Whenever you are faced with something you do not understand – whether it is a diagnosis, a medical procedure, or simply directions to the cafeteria – please ask your physician, nurse or any other hospital staff member for further explanation.
The Patient Bill of Rights and Responsibilities are designed to help you become an informed member of your own health care team:
- Patient Bill of Rights and Responsibilities (PDF) English
- Patient Bill of Rights and Responsibilities (PDF) Spanish
Your Safety
Safety Starts Here is the name of our safety culture initiative. Learn more about this initiative and how our leadership is fully committed to safety.
Medications
To safeguard your treatment, medications from home should not be brought in to Atrium Health Wake Forest Baptist, as the use of medications from home during your stay is discouraged. Medications from home may only be administered if prescribed by the medical staff. You are not permitted to keep medications at the bedside.
To get your prescriptions filled fast and easy as you leave the hospital, visit the Atrium Health Wake Forest Baptist Outpatient Pharmacy for your location.
Valuables
We are not responsible for patient and visitor belongings and valuables. Bring only those items necessary during your stay.
Tobacco Policy
All facilities across our health system are tobacco-free. For the health of our patients, families and teammates, please do not smoke on any properties, including in the parking areas.
Fire Drills
For your protection, Atrium Health Wake Forest Baptist often conducts fire drills. If a drill occurs during your stay, remain calm and stay in your room until staff directs you to do otherwise. Our facilities are fire-resistant and staff are trained in fire protection. Elevators should not be used if a fire is suspected.
Additional Assistance
If you need additional assistance with any problem, concern or to file a grievance, our Office of Patient and Family Relations is ready to help you.
Making a complaint or grievance will in no way compromise your future access to care. You may also lodge a grievance directly with:
NC Division of Health Service Regulation
2711 Mail Service Center
Raleigh, NC 27699-2711
https://info.ncdhhs.gov/dhsr/ciu/filecomplaint.html
800-624-3004
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
complaint@jointcommission.org
Disability Rights North Carolina
2626 Glenwood Ave., Ste. 550
Raleigh, NC 27608
919-856-2195
877-235-4210 (toll-free)
919-856-2244 (FAX)
info@disabilityrightsnc.org