Why Should You Wear a CarePass?
When you wear the CarePass, it helps us provide safe and timely care for you during your visit. The goal is to improve your experience moving through your visit, including providing shorter wait times.
Please wear your CarePass and keep it visible. The CarePass will not work in your pocket, purse or under layers of clothing. Before leaving at the end of your visit, please be sure the CarePass is removed.
If you are a patient at one of our clinics, remove the badge yourself and place it in one of the drop boxes in the waiting room, at an exit or leave it with a staff member.
If you are an inpatient, your nursing staff will remove it when you are discharged.
The CarePass is used to improve your safety, care and experience. A CarePass identifies your current location, resulting in safer, more efficient care and an enhanced experience. The goal is to decrease wait time and increase interaction time between you and our staff.
Yes, the CarePass is safe to wear. It uses wireless technology to send and receive signals and communications. Infrared technology, similar to a TV remote control, identifies the location of the CarePass, and radio frequency (RF), a wireless technology, transmits the location data to the Medical Center’s network. The CarePass uses the same RF bandwidth that has been safely used for decades in health care. The average power emitted by a cell phone is one million times greater than what the CarePass emits.
The CarePass will not work if it is not visible to light in the room. The sensors are on the ceiling, so if the CarePass is in your pocket or purse, your location will not be known.
Please look for a drop box (located near each exit) and leave your CarePass in the box.
We clean each CarePass thoroughly after every patient use.
You are not required to wear the CarePass. Please inform a member of your care team if you would prefer not to wear the device.
No, there are no location sensors installed in any restrooms.
Can the CarePass be worn in the MRI area (high magnetic areas), radiology and other sensitive areas?
The CarePass CANNOT be worn in the MRI area and should be removed before entering the screening room. It CAN be worn in CT, X-ray and other radiology areas. If you are unsure about a particular area, please ask your care team.
What about pediatric patients or other patients who may not be able to keep the wristlet on throughout their visit?
A family member or person accompanying the patient may wear the pass. However, this person must stay with the patient throughout the visit.
Therapy patients may choose to receive a clip to attach the CarePass to their clothing.
The buttons on the CarePass have a variety of functions. The check-in person will instruct you if you need to push the button for any reason.
The CarePass is water resistant but not waterproof, so do not submerge it in water.
No, it is only able to identify your location in certain areas within Medical Center facilities. It will not work outside the building.