Ratings and Reviews
4.9131 Ratings 76 Comments |
|
|---|---|
| Included me in decisions about my care | 4.9 |
| Addressed my questions and concerns | 4.9 |
Within Atrium Health, we use survey results to better understand what is important to our patients and how we can improve healthcare experiences. The overall Patient Rating score comes from the questions on our Medallia Patient Experience Survey. Responses are measured on a scale, where 0 represents "very poor" and 10 represents "very good.” Those scores are shown as 1 to 5 stars on the provider’s profile.
Patient Comments
- March 14, 2023 Dr. Kay is very attentive to my health needs and always steers me in the right direction. He never makes me feel like he has to rush me out to get to another patient. I respect him for that as it is the way with a lot of doctors.
- March 14, 2023 Dr Kay listens to me and his recommendations are sound. He understands my thoughts about my heart and health.
- March 12, 2023 Dr. Kaye is a very caring doctor! Would not go anywhere else !!
- March 8, 2023 Always courteous, knowledgeable, takes time to answer questions.
- March 8, 2023 Explained everything well, good communication answered all questions
- February 28, 2023 Excellent
- February 24, 2023 Dr. Kay really cares about his patients and is really knowledgeable.
- February 20, 2023 Dr. Kay is the most caring and thoughtful physician I have met. He is thorough in diagnosing any issues that exist and his explanations are in layman’s terms and easy to understand. I highly recommend Dr. Kay to anyone needing cardiac care as his expertise is second to none.
- February 11, 2023 explained in detail the condition of my heart
- February 2, 2023 Dr Kay explains in a way that we can understand. He answered all questions and I did not feel rushed in any way.
- February 1, 2023 Answers all my questions and explained very well.
- January 26, 2023 Dr. Kay responds to any questions a patient has about problems or care; he is willing to explain to family members as well if needed. He recognizes what a patient needs in his/her care without getting on the first treatment/medicine that is being presented the "jour of the day".
- January 25, 2023 Dr Key was very friendly, caring and efficient. Great communication skills. Explained everything in layman’s terms so I understood everything
- January 25, 2023 Dr. Kay is great, I wish the front staff had better etiquette. 8 out of 10 phone calls go to message lines. If you are calling about appointments and select that then you usually get the call answered. If I hear one more time, sorry I am alone I might scream. Last visit there was 2 gals at the front, the girl to the left had her window closed with the sign to go to next window, I noticed she made a call to a patient. When I came out, her window was still closed and after a few minutes she did check-in a patient waiting I just feel more professionalism from the front staff is needed.
- January 25, 2023 Dr. Kay is a wonderful doctor who is health as well as heart conscience and easy to talk to. Very informative. Thank you for being there Dr. Kay.
- January 20, 2023 Dr. Kay addressed all of my concerns! He talked to me and explained things in a way for me to understand. I highly recommend him!! Excellent doctor!!
- January 20, 2023 Very caring person, takes his time with you and is very personable. I would highly recommend Dr. Kay.
- January 19, 2023 Professional personable, caring overall fantastic
- January 17, 2023 James Kay, MD answered all questions and concerns that I had. I was really impressed with his attentiveness and manner. It's nice to find a Dr. that actually seems concerned.
- January 13, 2023 Dr Kay is easy to talk with and takes any amount of time necessary to talk with me and answer questions
- January 4, 2023 See initial comments about best part of visit.
- January 4, 2023 Dr Kay listened to my concerns and was very helpful.
- December 31, 2022 I love Dr, Kay. He makes me laugh and therefore I can be myself with him. He is someone who will listen and helps me from being nervous.
- December 29, 2022 Excellent Dr. would recommend him to all my family & friends!!!
- December 26, 2022 HR takes the time to really listen to your questions and concerns
- December 21, 2022 My wife had seen Dr.Kay in Mt.Airy several months ago and we also have a family friend who recommended him. We were very satisfied with our visit with him and he sent us directly to Baptist for further treatment. Would highly recommend him!
- December 17, 2022 Was so thankful to have found a cardiologist that had such patience and explained things to me that I could understand. He was awesome.
- December 15, 2022 Where I have been struggling with long haul COVID symptoms, Dr Kay has provided necessary diagnostics, and helped tweak care options that are most beneficial to my individual cardiac needs.
- November 12, 2022 He carefully explained my health situation and what options we have to help resolve it in terms that I understood, after listening very carefully and explaining my concerns we agreed with the next steps to resolve this issue.
- November 7, 2022 GREAT!
- November 4, 2022 Completley happy with doctor Kay
- November 3, 2022 Dr James Kay is very comfortable talking with others and listens graciously. No rush, answers and directions to each question brought up. Explains with examples. Sharp doctor.
- November 3, 2022 Very easy to talk with. He listens .
- November 2, 2022 Down to earth, genuine friendly, direct
- October 15, 2022 Dr. Kay addressed all my concerns.
- October 15, 2022 Dr Kay always listens to any/all concerns and is always willing to help in any way possible
- October 11, 2022 Great staff
- October 10, 2022 Just simply GREAT!
- October 6, 2022 Dr. Kay is a great listener and very thorough.
- October 1, 2022 Dr Kay will listen to you, answer your question in a way that the average person can understand and will help you and he cares for his patience. He is very intelligent and truthful. I hope that he is my cardiologist as long as I am blessed to live
- September 30, 2022 Best cardiologist there is very tentative cares for his patients
- September 28, 2022 Very polite and informative. He made me feel at ease
- September 21, 2022 Dr. Kay is very personable. He listens carefully to my concerns and explains test findings and follow up care.
- September 21, 2022 Takes the time to listen and explain.
- September 11, 2022 Dr Kay listens to his patients and explains medical issues very well. He is caring and kind spoken.
- September 10, 2022 Dr Kay always remembers me and any issues I might have and always listens and explains in detail my continuing care.
- September 9, 2022 I was very pleased with Dr. Kay. I highly recommend him. It was nice to see a doctor that took time with you to explain everything.
- August 25, 2022 I find Dr. Kay is helpful in information he provides his patients. He is friendly and never seems rushed even though a full schedule. He explains information to the patient and family without using medical jargonese.
- August 20, 2022 He takes the time to listen to your needs,and then tells what needs to be done about them! I would recommend Him to Everyone that needs a heart doctor!
- August 5, 2022 Dr. Kay is not arrogant, like some doctors. He takes the time to listen to his patients! He does not make you feel like you know nothing, as a patient. He includes you in the treatment plan and does his best to help you!!!! Highly recommend him!!!!!!!!!!!
- August 2, 2022 I like Dr. Kay because he explains my problems so l know whats going on.
- August 1, 2022 Dr. Kay gave me time and listed to me. I felt cared for.
- July 31, 2022 Friendly answered all my questions!
- July 31, 2022 As I stated. Dr Kay was very knowledgeable about the things that he suggested that we do and listen to all of my complaints and I appreciate that in a doctor. Plus a very Nice looking doctor!!
- July 29, 2022 If you are searching for a cardiologist, you should call today and make an appointment with Dr. KA Y. Not only is he knowledgeable, proactive, and has a fantastic bedside manner, he is very good at listening to the patient and their concerns not only about their heart issues but all the other things that you have going on in addition to.
- July 29, 2022 Very patient and answered all my questions. Very knowledgeable and great bedside manner
- July 27, 2022 See previous note.
- July 22, 2022 He is very courteous and caring.
- July 20, 2022 Love seeing Dr Kay and Jade Kiger, they listen to you and I think they are highly concerned about their patients . Thanks for helping me with my heart problems, Terry
- July 7, 2022 He??s great.
- July 6, 2022 He is the best!
- July 1, 2022 When you are dealing with the health of your heart, you need to feel like your provider is listening to your concerns and addressing them. I have complete confidence in Dr. Kay and how he manages my heart issues.
- June 30, 2022 Excellent cardiologist, I'm blessed to have him as my heart Dr.
- June 22, 2022 He is a great Doctor listen to you he Don??t come in and leave fast he takes the time to listen to what you have to say! My only concern is when I went for my appointment June 16 I never did get to see Dr.Kay.they put me in the room at 2:40 my appointment was at 3:00 but I waited and waited and no one came in to tell me he was running behind.i understand emergency.but someone should have came in and told me he was running late and I would have understood.but nothing I sat there until 3:40 still no one came so I left without seeing him.
- May 28, 2022 Dr. Kay was very helpful to me and seemed very educated about the heart and vascular of the body.
- May 27, 2022 Dr Kay is a "World Class" pro! I rarely look forward to seeing a doctor, however, Dr Kay is different! I actually enjoy seeing him every time.
- May 26, 2022 Dr Kay is a rare breed among todays doctors ??? he takes the time to relate directly to my concerns and seems to really like his patients as people. I had a severe vaccine reaction while spending the winter in Az and remarkably he took the time to respond to me consistently online as I described the situation. He reco??ed I go to a cardiologist and get a full work up right away, which I did. As I gave him highlights of those results, he gave me quick , good feedback on how he saw it. In particular from his feedback generally agreeing with Az cardiologist, I felt comfortable getting a stress test without going ??? nuclear?? ( as AZ was pushing ) since I had sensitivity from radiation in the past. I actually got more understandable direction from him online than 4 visits to the very busy Az cardiologist office. This appt was my first follow up in person back in NC and gave me great confidence in where I am in healing and what I need to do.
- May 22, 2022 He listened to all I had to say, and made me feel like he was really interested in me.
- May 20, 2022 The best!
- May 14, 2022 Makes you feel very much at ease. Very professional but also has a very caring personality. Highly satisfied with my visit.
- May 13, 2022 Best Dr. Someone who actually listens to your concerns and doesn??t just brush you off.
- April 28, 2022 Dr. Kay is outstanding! He answered all my questions and did not make me feel rushed. He is very knowledgeable and caring and discusses things in understanding terms. He is highly recommended.
- April 21, 2022 Excellent
- April 18, 2022 Doctor Kay is very thorough and easy to talk to. He is pleasant and knowledgeable. I would recommend him to anyone. It was nice to see the same Doctor twice, then a different one.
- April 6, 2022 Dr Kay has always provided the best care and listened to my concerns. I continue to recommend him for future cardiology needs. He is a great asset & I can??t thank him enough for making me feel like the only patient on his busy schedule.
- March 18, 2022 Very attentive. Very respectful and was easy to talk to. Very understanding and professional. Made everything easy to understand.
Locations
Hours of Operation
Mon - Fri: 8 am - 5 pm
Closed Noon - 1 pm
Hours of Operation
Mon - Thurs: 8 am - 5 pm
Credentials
Education
- MD, Jefferson Medical College, 2001
Internship
- Internal Medicine, Virginia Commonwealth University, 2002
Residency
- Internal Medicine, Virginia Commonwealth University School of Medicine, 2004
- Chief Resident, Virginia Commonwealth University School of Medicine, 2005
Fellowship
- Cardiology, Wake Forest Baptist Health, 2008
Board Certifications
- American Board of Internal Medicine, Cardiovascular Disease
Positions
- Physician
- Assistant Professor, Cardiology
Insurance
This chart is a list of the most common health insurance plans we accept. This list is subject to change. Please check your individual plan to confirm their participation and the coverage allowed.
Due to the different physician groups and hospitals within the Wake Forest Baptist system, physician services and hospital services are billed separately. Please remember that health insurance coverage varies, so some services may not be covered.
If you don’t see your plan or you have questions, please call our Customer Service Center at 877-938-7497. We will do our best to work with you and your plan.
Key
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC -Not Contracted, very low to no volume for facility and/or CHC
Wake Forest Baptist Health Managed Care/MA Contracts - January2022
AETNA CONNECTED ACA/Exchange: Accepted at all locations
AETNA (PPO & HMO): Accepted at all locations
AETNA MEDICARE: Accepted at all locations
AETNA WHOLE HEALTH: Accepted at all locations
ALIGNMENT HEALTHCARE MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and Wilkes (not applicable to services provided at High Point)
AMBETTER OF NC: Accepted at all locations
AMERIHEALTH CARITAS NEXT ACA/Exchange: Accepted at all locations
APEX MEDICARE ADVANTAGE: Accepted at all locations
BCBSNC (PPO & HMO): Accepted at all locations
BCBS HIGH PERFORMANCE (NATIONAL NETWORK): Accepted at all locations
BLUE LOCAL (WFBH INDIVIDUAL & WFBH X_Group): Accepted at all locations
BLUE MEDICARE: Accepted at all locations
BLUE VALUE: Accepted at all locations
CAROLINA BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)
CIGNA: Accepted at all locations
CIGNA BEHAVIORAL HEALTH: Accepted at NCBH and High Point (not applicable to services provided at Davie, LMC, CHC and Wilkes)
CIGNA HEALTHSPRING MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and High Point (not applicable to services provided at Wilkes)
CIGNA LIFESOURCE (TRANSPLANTS): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
COVENTRY/WELLPATH: Accepted at all locations
CRESCENT PPO (ASHEVILLE): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
DEVOTED HEALTH: Accepted at all locations
DIRECT NET: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not contracted, very low to no volume for CHC)
FIRST HEALTH (COVENTRY): Accepted at all locations
FIRSTCAROLINACARE (PINEHURST, NC): Accepted at NCBH (not contracted, very low to no volume for WFUHS, Davie, LMC, CHC, Wilkes and High Point)
GATEWAY HEALTH ALLIANCE (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
GOLDEN RULE INS (UNITED): Accepted at all locations
HEALTHGRAM (formerly PRIMARY PHYSICIAN CARE): Accepted at WFUHS, NCBH and LMC (not contracted, very low to no volume for Davie, CHC, Wilkes and High Point)
HEALTHTEAM ADVANTAGE: Accepted at all locations
HUMANA CHOICECARE: Accepted at all locations
HUMANA MEDICARE ADVANTAGE: Accepted at all locations
LIBERTY ADVANTAGE (MEDICARE ADVANTAGE): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
MAGELLAN (BEHAVIORAL HEALTH): Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)
MEDCOST: Accepted at all locations
MEDCOST ULTRA: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not applicable at CHC)
OPTUMHEALTH (TRANSPLANTS - APPLICABLE TO NCBH/WFUHS ONLY): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
PREFERRED CARE OF VA INC: Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
SOUTHERN HEALTH SVCS (COVENTRY-PPO ONLY): Accepted at WFUHS, NCBH, Davie and CHC (not contracted, very low to no volume for LMC, Wilkes and High Point)
TWIN COUNTY (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
UNITED BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH, CHC and High Point (not applicable to services provided at Davie, LMC and Wilkes)
UNITED BEHAVIORAL HEALTH INTENSIVE OUTPATIENT PROGRAM (WFUHS ONLY): Accepted at WFUHS (not applicable for services provided at NCBH, Davie, LMC, CHC, Wilkes and High Point)
UNITED HEALTHCARE: Accepted at all locations
UNITED HEALTHCARE ESSENTIALS ACA/EXCHANGE: Accepted at all locations
UNITED HEALTHCARE MEDICARE: Accepted at all locations
VA CCN: Accepted at all locations
WELLCARE: Accepted at all locations
WELLPATH (COVENTRY): Accepted at all locations
Key
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC - Not Contracted, very low to no volume for facility and/or CHC