Caroline Whitehill Mackellar, PA-C
- Urgent Care
Caroline Whitehill Mackellar, PA-C
- Urgent Care
Ratings and Reviews
4.887 Ratings 60 Comments |
|
|---|---|
| Listened to me | 4.8 |
| Clearly explained my problem or condition | 4.8 |
| Addressed my questions and concerns | 4.8 |
| Clearly explained my treatment and follow up instructions | 4.8 |
Within Atrium Health, we use survey results to better understand what is important to our patients and how we can improve healthcare experiences. The overall Patient Rating score comes from the questions on our Medallia Patient Experience Survey. Responses are measured on a scale, where 0 represents "very poor" and 10 represents "very good.” Those scores are shown as 1 to 5 stars on the provider’s profile.
Patient Comments
- January 7, 2023 Because I was not her patient she just wanted me to wait to see my doctor.
- January 6, 2023 Knowledgeable, caring, thorough. A delight on a day that I was not feeling my best.
- January 5, 2023 She was very friendly, and professional and kept me calm and at ease about my situation.
- January 5, 2023 Caroline has shown concern and a desire to help me at each visit.
- January 1, 2023 I was very satisfied and would highly recommend Ms. MacKeller and the pratice!
- January 1, 2023 Otherwise been a patient for years that was my first time seeing that care provider and I had a very good experience
- January 1, 2023 I had a great office visit with Caroline MacKellar. The checkin and appointment staff were not very friendly. I could barely understand the man who made the appointment with me originally. He was rude when I asked him to repeat himself because he was so quiet, or spell the doctor's name, or confirm the address. This is why I rated the visit 8 overall. MacKellar get's a 10 from me.
- December 29, 2022 Very caring Physician listend to all my questions and provided good treatment plan.
- December 28, 2022 Great P.A. sorry to see her go
- December 24, 2022 Caroline was though and helpful discussing my condition after having COVID-19 recently!
- December 20, 2022 I liked Caroline, but she was rushed. She explained that they had a case that had come in that threw them off schedule, and I can understand that. But how is my case any less worthy of her time? On a positive note, Caroline seemed very professional and knowledgeable. I liked her bed side manner. I would have liked to not feel so rushed though, after an hour's wait from the scheduled appointment time.
- December 13, 2022 Excellent, thorough and knowledgeable. Very helpful and caring.
- December 13, 2022 Thanks for all that you do! It’s much appreciated.
- December 10, 2022 I was taken in my room greeted by someone who called me. I told her how much I weigh that morning and she started waving her hands and loud voice. I just tell r=them you refused. I didn’t refuse I was just Eli t her what I weight that morning but she just kept on saying I refused. When told to pull of coat was not nice she had not given me time in the room to get sitter for my vitals. She said I’ve have to remove my sweater to take my blood pressure I pulled up my sleeve. She said my sweater was bulky and she would take it with that kind of sweater. Then ask me what I was there for. I told her return check up UTI following a hospital visit. Told me I wold need a test… I started to tell I had and she smartly said, I have it in my hand. I don’t know how they let the provider know when there finished but I check my chart while I waited on the doctor and she had me checked in and out before the doctor came in. It’s was as bout 30 or minutes before the doctor came in, she was very nice but when I left she gave me a number to call for a urologist and got a referral. I find this strange. If I need to go to a urologist I would think that they could get you in before me call with no referral. I have not been treated right and expressed that to administration.
- December 10, 2022 Caroline seemed genuinely concerned & was pleasant towa
- December 9, 2022 I am happy that she is going to be my provider for she listen and wants to help me
- December 9, 2022 Very thorough, professional and friendly
- December 7, 2022 I've been a patient at this practice for many years, but this was my first encounter with Ms. MacKellar. (I understand she's a recent addition to the staff.) I found her to be very attentive and thorough. She seemed to be generally concerned about my issue and in helping me to deal with it.
- December 1, 2022 She was courteous, kind and professional. She listened to me and then explained what she was going to do for me. She told me what medication she would call in for me and what they were supposed to so for me.
- November 29, 2022 This place cares for each patient with Respect.
- November 19, 2022 My last doctor was my best doctor
- November 18, 2022 Caroline was very concerned and thorough in her exam and explained everything very well. I would be happy to see her in the future.
- November 15, 2022 Caroline listens and evaluates information carefully.
- November 14, 2022 She's Great
- November 12, 2022 One of the most attended doctors I have been too!!!
- November 12, 2022 Very satisfied. I would be very confident on consulting with her on any future situation.
- November 5, 2022 Very easy to communicate with and easy to understand.
- November 4, 2022 She patiently listened to my thoughts and confirmed her understanding of them prior to responding. She has a very genuine way about her.
- November 2, 2022 Extremely thorough, listened carefully and explained everything.
- November 1, 2022 Caroline is great! First time meeting her and would recommend highly recommend her
- November 1, 2022 She was very empathetic, and generally concerned about my knee problem.
- October 23, 2022 Excellent in every way! Truly cares about her patient, great listener and smart and up-to-date on everything I needed. She is everything a person needs in a care provider…the best in the best practice!
- October 22, 2022 Caroline is very impressive. Before our very first appointment, she read through my medical history. I was so pleased that she knew what my current medical problems were. She is also upbeat, kind, professional, knowledgeable and shows she really cares about her patients. I'm so happy she is my PA!
- October 21, 2022 The care I received from Caroine MacKellar, PA-C, was exceptional. I felt that she was very thorough and took time with me to listen to my concerns.
- October 19, 2022 Great bedside manner. Very attentive to my problem.
- October 18, 2022 Very friendly and made me feel I was important
- October 13, 2022 Caroline McKellar is an excellent PA, she showed empathy and understanding and knowledge. I feel confident putting my health care in her hands.
- October 12, 2022 Thank you for the informative visit.
- October 11, 2022 Very knowledgeable,informative, professional. Very pleasant visit
- October 11, 2022 Very helpful, they were respectful and responded with carefully explaining recommendations for my symptoms
- September 29, 2022 I’m grateful that Dr. MacKellar is my healthcare provider. She is a very caring person.
- September 27, 2022 She is always very. attentive to what is being said, washes her hands before doing what she needs to do, always had the patient;s best interest at heart.
- September 15, 2022 Ms. MacKellar was wonderful! She listened and was concerned with the problem I was having, especially having to work me in with her busy schedule. She has the qualities of a wonderful PA, caring for her patient. I would recommend Ms. MacKellar to other patients.
- September 15, 2022 Wonderful group of care professionals
- September 14, 2022 Caroline is caring and compassionate. She does her best to be informed about her patients and to find solutions to their problems.
- September 14, 2022 She listened and had thoughts! She was warm and her questions were appropriate and interesting. I liked her and didn't feel at all put off--she seemed smart and human.
- August 27, 2022 Very caring and attentive to concerns.
- August 19, 2022 Dr MacKellar is amazing! Super patient and thorough and a great listener.
- August 10, 2022 She was wonderful. Explained everything to me.
- August 6, 2022 Caroline MacKellar was an excellent PA. She explained things to me in detail and gave me an antibiotic that is helpful. She spent a good amount of time with me.
- August 5, 2022 Caroline is exceptional. She is knowledgeable, professional, personable, kind and thoughtful. I highly recommend her.
- August 1, 2022 Wonderful person she listened to what I had to say explained things to me and overall you could tell that she cared
- July 25, 2022 i was first seen by the resident on staff and he was very professional and listened to my concerns. Dr Horn was very professional and answered all my questions and was very polite
- July 20, 2022 Very helpful and understanding
- July 19, 2022 Very informative and listened to your concerns, also wasn't hesitant about ordering different test to address my concerns.
- July 16, 2022 Very relieved to have been able to be seen while my primary care physician was unavailable. She put me at ease and took great care to listen to what I said. Explained what was next and I left feeling like a load was off my mind. I really appreciate it. She was very professional, and also personable.
- June 29, 2022 Caroline is amazing! She was very patient, thoughtful, thorough, and clear with everything we discussed.
- June 29, 2022 Caroline MacKellar, PA-C, really listened to me during my appointment. Both care and follow-up have been excellent.
- June 28, 2022 Dr.Mackeller very caring and answered all my questions.
- June 9, 2022 She was very thorough, and attentive.
Locations
Family Medicine and Urgent Care Mocksville
Atrium Health Primary Care One Health Family Medicine and Urgent Care Mocksville
Hours of Operation
Family Medicine: Mon - Fri, 7 am - 7 pm
Urgent Care: Mon - Sat, 7 am - 7 pm; Sun, 1 - 5 pm.
Credentials
Education
- BS, Jefferson College of Health Sciences, 2008
Positions
- Physician Assistant - Wake Forest Health Network
Insurance
This chart is a list of the most common health insurance plans we accept. This list is subject to change. Please check your individual plan to confirm their participation and the coverage allowed.
Due to the different physician groups and hospitals within the Wake Forest Baptist system, physician services and hospital services are billed separately. Please remember that health insurance coverage varies, so some services may not be covered.
If you don’t see your plan or you have questions, please call our Customer Service Center at 877-938-7497. We will do our best to work with you and your plan.
Key
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC -Not Contracted, very low to no volume for facility and/or CHC
Wake Forest Baptist Health Managed Care/MA Contracts - January2022
AETNA CONNECTED ACA/Exchange: Accepted at all locations
AETNA (PPO & HMO): Accepted at all locations
AETNA MEDICARE: Accepted at all locations
AETNA WHOLE HEALTH: Accepted at all locations
ALIGNMENT HEALTHCARE MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and Wilkes (not applicable to services provided at High Point)
AMBETTER OF NC: Accepted at all locations
AMERIHEALTH CARITAS NEXT ACA/Exchange: Accepted at all locations
APEX MEDICARE ADVANTAGE: Accepted at all locations
BCBSNC (PPO & HMO): Accepted at all locations
BCBS HIGH PERFORMANCE (NATIONAL NETWORK): Accepted at all locations
BLUE LOCAL (WFBH INDIVIDUAL & WFBH X_Group): Accepted at all locations
BLUE MEDICARE: Accepted at all locations
BLUE VALUE: Accepted at all locations
CAROLINA BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)
CIGNA: Accepted at all locations
CIGNA BEHAVIORAL HEALTH: Accepted at NCBH and High Point (not applicable to services provided at Davie, LMC, CHC and Wilkes)
CIGNA HEALTHSPRING MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and High Point (not applicable to services provided at Wilkes)
CIGNA LIFESOURCE (TRANSPLANTS): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
COVENTRY/WELLPATH: Accepted at all locations
CRESCENT PPO (ASHEVILLE): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
DEVOTED HEALTH: Accepted at all locations
DIRECT NET: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not contracted, very low to no volume for CHC)
FIRST HEALTH (COVENTRY): Accepted at all locations
FIRSTCAROLINACARE (PINEHURST, NC): Accepted at NCBH (not contracted, very low to no volume for WFUHS, Davie, LMC, CHC, Wilkes and High Point)
GATEWAY HEALTH ALLIANCE (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
GOLDEN RULE INS (UNITED): Accepted at all locations
HEALTHGRAM (formerly PRIMARY PHYSICIAN CARE): Accepted at WFUHS, NCBH and LMC (not contracted, very low to no volume for Davie, CHC, Wilkes and High Point)
HEALTHTEAM ADVANTAGE: Accepted at all locations
HUMANA CHOICECARE: Accepted at all locations
HUMANA MEDICARE ADVANTAGE: Accepted at all locations
LIBERTY ADVANTAGE (MEDICARE ADVANTAGE): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
MAGELLAN (BEHAVIORAL HEALTH): Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)
MEDCOST: Accepted at all locations
MEDCOST ULTRA: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not applicable at CHC)
OPTUMHEALTH (TRANSPLANTS - APPLICABLE TO NCBH/WFUHS ONLY): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
PREFERRED CARE OF VA INC: Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
SOUTHERN HEALTH SVCS (COVENTRY-PPO ONLY): Accepted at WFUHS, NCBH, Davie and CHC (not contracted, very low to no volume for LMC, Wilkes and High Point)
TWIN COUNTY (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
UNITED BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH, CHC and High Point (not applicable to services provided at Davie, LMC and Wilkes)
UNITED BEHAVIORAL HEALTH INTENSIVE OUTPATIENT PROGRAM (WFUHS ONLY): Accepted at WFUHS (not applicable for services provided at NCBH, Davie, LMC, CHC, Wilkes and High Point)
UNITED HEALTHCARE: Accepted at all locations
UNITED HEALTHCARE ESSENTIALS ACA/EXCHANGE: Accepted at all locations
UNITED HEALTHCARE MEDICARE: Accepted at all locations
VA CCN: Accepted at all locations
WELLCARE: Accepted at all locations
WELLPATH (COVENTRY): Accepted at all locations
Key
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC - Not Contracted, very low to no volume for facility and/or CHC