Ratings and Reviews
4.868 Ratings 38 Comments |
|
|---|---|
| Included me in decisions about my care | 4.8 |
| Addressed my questions and concerns | 4.8 |
Within Atrium Health, we use survey results to better understand what is important to our patients and how we can improve healthcare experiences. The overall Patient Rating score comes from the questions on our Medallia Patient Experience Survey. Responses are measured on a scale, where 0 represents "very poor" and 10 represents "very good.” Those scores are shown as 1 to 5 stars on the provider’s profile.
Patient Comments
- November 22, 2023 He could have been on time for my 11:30 appointment, 30 minutes late is not professional, nor have any regard for the patients time.
- November 7, 2023 He was very good at explaining my medical issues and answering all my questions
- October 29, 2023 He was professional and answered all my question. Great PA
- October 28, 2023 Absolutely amazing. Couldn’t have asked for better care. Mark even showed me an x-ray of my chest area where I had my surgery and I was impressed. I was even able to say “Thank You” to my surgeon, Bart.
- October 28, 2023 Answered my questions and concerns and addressed my niece’s questions. (She’s a nursing student)
- October 28, 2023 Very kind and listened to my concerns
- October 24, 2023 Very helpful and knowledgeable
- October 21, 2023 They were all great people they know their jobs, and so nice by everyone of them thank all of you
- October 13, 2023 Mark Phillps, PA is an excellent healthcare provider. He thoroughly reviewed my operative notes with us and took time to answer all of our questions. He listened to my concerns and took my pain and discomfort very seriously. He presented treatment options and explained how he was coming to decisions regarding my care and asked for my input. When it came time to remove my chest tube, he explained everything that was about to happen and skillfully executed the procedure exactly as he had said it would go. He made sure we were comfortable throughout the appointment and really put me at ease despite the fact that I was really hurting when we arrived, and even asked that we ask the staff to let him know when we return in a week for my suture removal if he isn't my assigned provider that day. I would recommend him all day every day!
- October 11, 2023 Very knowledgeable and interacted well with me and my spouse.
- September 24, 2023 He was nice and friendly and addressed all our concerns.
- September 23, 2023 Very helpful and listened to all of our concerns and had some well thought out answers. Very happy and impressed with Dr Phillips....PA
- September 16, 2023 Knowledgeable and confident
- September 13, 2023 Knowledgeable, good communicator, offered solutions, cared about me.
- September 5, 2023 Very helpful, honest, and encouraging.
- September 3, 2023 Seemed knowledgeable and caring.
- August 30, 2023 Very kind, respectful, and caring
- August 10, 2023 Very polite and personable. Gave me as much time as I needed to discuss my health
- July 28, 2023 Mark took his time. Answered my questions and I never felt rushed.
- July 23, 2023 He is a caring person, explain everything in a way that I could understand. .
- July 20, 2023 Mark Phillips PA researched the antibiotics that I could take due to kidney function and dialysis. He did a great job cleaning my wound, packing it, and dressing it. He is very caring and knowledgable.
- June 23, 2023 great one on one care, Dr. spent time to explain everything in detail. great friendly service from all
- June 23, 2023 Dr. Mark Phillips is awesome. He made me feel better even as he talked to me about my health.
- June 21, 2023 Don't know what you want to hear? He examined wound and told me to "resume my life as normal as possible."
- June 15, 2023 Mr. Phillips was polite, professional but yet he made me fill as though we had known each others forever. Very pleasant !
- June 3, 2023 We were very impressed with him and had a nice conversation with him
- May 27, 2023 mot sure i met him so many different people cant remember but very satisfied , the only negative was took 2 hours to get taken down for discharge
- May 24, 2023 He was good-knowledgeable and helpful. Young guy and had more laid back demeanor than a lot of Health care providers. But I'm pretty ok with that.
- May 19, 2023 He was very friendly and knowledgeable about all my concerns and questions and he was willing to spend the time to answer all our questions.. didn’t just rush through everything to get rid of us. The care and concern means more than anything
- May 12, 2023 Very attentive very professional and very appreciated concerning my case
- May 11, 2023 Was ?? great
- April 27, 2023 Listen to concerns, explained my care thoroughly, and answered my questions
- April 11, 2023 I had a lot of questions and Mr Phillips answered all of my concerns. I'm so grateful to everyone who took care of me from ER to post-op care.
- April 7, 2023 Good Pa. Very through and thoughtful. Answered all my questions.
- March 15, 2023 Mark was the confidence professional. Very reassuring. Fully knowledgeable on the entire process and easily explained each step of the procedure before and during my recovery.
- March 10, 2023 Mark was very thorough and helpful.
- March 7, 2023 Gave him a 9 because no one is perfect. He was friendly, caring, gave clear answers.
- March 7, 2023 He was very knowledgeable and he listen to us and answered all of our questions and was very nice about helping us
Locations
Cardiothoracic Surgery - Cancer Center - 4th Floor
Wake Forest Baptist Medical Center
Address
Comprehensive Cancer Center
Medical Center Boulevard
4th Floor
Winston-Salem, NC 27157
Get DirectionsHours of Operation
Mon - Fri: 8 am - 5 pm
Cardiothoracic Surgery
Wake Forest Baptist Medical Center
Hours of Operation
Mon - Fri: 8 am - 5 pm
Credentials
Education
- MSPA, Wake Forest University, 2018
Board Certifications
- National Commission on Certification of Physician Assistants
Positions
- Physician Assistant
Insurance
This chart is a list of the most common health insurance plans we accept. This list is subject to change. Please check your individual plan to confirm their participation and the coverage allowed.
Due to the different physician groups and hospitals within the Wake Forest Baptist system, physician services and hospital services are billed separately. Please remember that health insurance coverage varies, so some services may not be covered.
If you don’t see your plan or you have questions, please call our Customer Service Center at 877-938-7497. We will do our best to work with you and your plan.
Key
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC -Not Contracted, very low to no volume for facility and/or CHC
Wake Forest Baptist Health Managed Care/MA Contracts - January2022
AETNA CONNECTED ACA/Exchange: Accepted at all locations
AETNA (PPO & HMO): Accepted at all locations
AETNA MEDICARE: Accepted at all locations
AETNA WHOLE HEALTH: Accepted at all locations
ALIGNMENT HEALTHCARE MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and Wilkes (not applicable to services provided at High Point)
AMBETTER OF NC: Accepted at all locations
AMERIHEALTH CARITAS NEXT ACA/Exchange: Accepted at all locations
APEX MEDICARE ADVANTAGE: Accepted at all locations
BCBSNC (PPO & HMO): Accepted at all locations
BCBS HIGH PERFORMANCE (NATIONAL NETWORK): Accepted at all locations
BLUE LOCAL (WFBH INDIVIDUAL & WFBH X_Group): Accepted at all locations
BLUE MEDICARE: Accepted at all locations
BLUE VALUE: Accepted at all locations
CAROLINA BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)
CIGNA: Accepted at all locations
CIGNA BEHAVIORAL HEALTH: Accepted at NCBH and High Point (not applicable to services provided at Davie, LMC, CHC and Wilkes)
CIGNA HEALTHSPRING MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and High Point (not applicable to services provided at Wilkes)
CIGNA LIFESOURCE (TRANSPLANTS): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
COVENTRY/WELLPATH: Accepted at all locations
CRESCENT PPO (ASHEVILLE): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
DEVOTED HEALTH: Accepted at all locations
DIRECT NET: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not contracted, very low to no volume for CHC)
FIRST HEALTH (COVENTRY): Accepted at all locations
FIRSTCAROLINACARE (PINEHURST, NC): Accepted at NCBH (not contracted, very low to no volume for WFUHS, Davie, LMC, CHC, Wilkes and High Point)
GATEWAY HEALTH ALLIANCE (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
GOLDEN RULE INS (UNITED): Accepted at all locations
HEALTHGRAM (formerly PRIMARY PHYSICIAN CARE): Accepted at WFUHS, NCBH and LMC (not contracted, very low to no volume for Davie, CHC, Wilkes and High Point)
HEALTHTEAM ADVANTAGE: Accepted at all locations
HUMANA CHOICECARE: Accepted at all locations
HUMANA MEDICARE ADVANTAGE: Accepted at all locations
LIBERTY ADVANTAGE (MEDICARE ADVANTAGE): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
MAGELLAN (BEHAVIORAL HEALTH): Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)
MEDCOST: Accepted at all locations
MEDCOST ULTRA: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not applicable at CHC)
OPTUMHEALTH (TRANSPLANTS - APPLICABLE TO NCBH/WFUHS ONLY): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
PREFERRED CARE OF VA INC: Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
SOUTHERN HEALTH SVCS (COVENTRY-PPO ONLY): Accepted at WFUHS, NCBH, Davie and CHC (not contracted, very low to no volume for LMC, Wilkes and High Point)
TWIN COUNTY (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
UNITED BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH, CHC and High Point (not applicable to services provided at Davie, LMC and Wilkes)
UNITED BEHAVIORAL HEALTH INTENSIVE OUTPATIENT PROGRAM (WFUHS ONLY): Accepted at WFUHS (not applicable for services provided at NCBH, Davie, LMC, CHC, Wilkes and High Point)
UNITED HEALTHCARE: Accepted at all locations
UNITED HEALTHCARE ESSENTIALS ACA/EXCHANGE: Accepted at all locations
UNITED HEALTHCARE MEDICARE: Accepted at all locations
VA CCN: Accepted at all locations
WELLCARE: Accepted at all locations
WELLPATH (COVENTRY): Accepted at all locations
Key
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC - Not Contracted, very low to no volume for facility and/or CHC