Financial Assistance

Update: March 23, 2020 


Due to COVID-19 the Financial Counseling office has established new ways to assist you. While our office doors are temporarily closed we can still provide assistance. Please see below:

  • For questions about your bill or to make a payment, call: 336-716-3988 or 877-938-7497.
  • If you would like to speak to a Financial Counselor or Medicaid Program Specialist, call 336-716-0681. If you are asked to leave a message, please provide your name, date of birth, concern and return phone number. We will return all calls within 24-48 hours.
  • If you need to drop off documents for processing you can drop these off to admissions in North Tower, Main Floor.

Thank You and we look forward to assisting you while also working to keep you safe & healthy. 


As of September 1, 2018, Wake Forest Baptist Health has updated how we handle financial assistance. We recognize the financial burden that medical bills may cause, so if you are having difficulties paying your bill, please let us know. It is part of our mission at Wake Forest Baptist to help the communities we serve. We aim to provide emergent and critical care to those in need, regardless of one’s ability to pay, and we can assist in providing financial assistance for those who have limited financial resources and do not qualify for outside assistance or have insurance or additional funding.

How to Apply

To apply for financial assistance:

  • Complete and submit a Financial Assistance application in English or Spanish.
  • Include a copy of the latest Federal Income Tax Return and current W-2 forms for all working members of your household.
  • If you receive Social Security benefits, submit a copy of your Social Security benefit statement.
  • Include supporting documentation for any other income you receive.
  • Incomplete applications will not be considered and will be returned for missing documentation.
  • Return the completed application with supporting documentation to the Cashier's Office at any hospital campus (Winston-Salem, Lexington, Davie, Wilkes or High Point) or mail to:

Wake Forest Baptist Health
Customer Service Center
100 Kimel Forest Drive
Winston-Salem, NC 27103

If you have any questions about the application, please call financial counseling 336-716-0681.

Amounts Generally Billed Calculation (Addendum D): English | Spanish 

Payment Plans and Loans

We recognize that many patients and families may be unprepared to pay for medical expenses. We provide interest-free payment plans to help families manage balances within their budgets. Plans can be set up before, at the time of, or after you receive services.

In partnership with Commerce Bank, Wake Forest Baptist offers a zero-percent, interest-free loan program to patients and families who need help paying health care bills over a longer period of time. Loans are available for balances from $250 to $50,000, with flexible payment terms of up to seven years depending on the loan amount.

For assistance or more information, please call our Customer Service Center: 336-716-3988 or toll-free 877-938-7497.