Ratings and Reviews

4.8 71 Ratings 10 Comments
CP concern for questions/worries	4.8
CP efforts to include in decisions	4.9
CP explanations of prob/condition	4.9
CP spoke using clear language	4.9
Friendliness/courtesy of CP	4.9
Likelihood of recommending CP	4.7
Patients' confidence in CP	4.9
Time CP spent with patient	4.8
Wait time at clinic	4.4

The overall Patient Rating score is the average of responses to the nine questions listed below. The questions are from the Press Ganey Patient Experience Survey. Responses are measured on a 1 to 5 scale, where 1 represents "very poor" and 5 represents "very good.

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Patient Comments

April 23, 2019Dr. Richard Lord is an excellent care provider and takes the time to answer any questions and concerns I may have. He has been my primary care doctor for several years, and I feel very fortunate to be one of his patients.
February 28, 2019I always go to a doctor's appointment with a written list of problems or concerns so as not to waste the doctor's time. Dr. Lord always answers each question with as much info as I need to make informed decisions. He is very friendly and easy to talk to, and listens carefully to what I have to say. I also find the Patient Portal a valuable resource, and use it regular to ask questions that do not require a doctor's visit (such as, my cardiologist prescribed a drug, and I asked about any interactions) and also to see test results, which are posted quite quickly after the test (within a day or two). I am very pleased with Dr. Lord and my healthcare at Wake Forest Physicians.
December 31, 2018*Dr. Lord took extra time this visit to go over all the medical events I had since my previous visit. He did not rush me and explained care & answered all my questions going forward. He should get a "10!"
October 24, 2018Good
October 16, 2018Dr. Lord is an excellent physician. He always takes the time to listen, ask questions, and fully explain the diagnosis, treatment, and follow up. I am grateful that Dr. Lord is my doctor.
October 16, 2018Dr. Lord provides they type of informed and personal collaboration that I require and believe in in my health care providers.
September 17, 2018Dr. Lord listens carefully to my concerns, takes the time to answer and address all of my health issues, and always follows up as appropriate. He is an exquisite caregiver with excellent communication skills.
August 3, 2018*Dr. Lord listens to my concerns, spends time with me that is needed, and is well informed of my medical history. I feel better than I have in years. I am very grateful to *Dr. Lord for the care he provides.
August 1, 2018Dr. Lord is outstanding! I sincerely give him the best rating in all categories above and I could not be more pleased with my physician. I have some serious health issues so this is of the most importance to me. There is literally no interaction I have had with Dr. Lord that has been anything less than excellent. He is what everyone desires in their doctor and I am blessed to be in his care. I have the highest respect for Dr. Lord as a professional, and I am also amazed at how caring and responsive he is. Words fail me...this guy is the best!
July 30, 2018hes a great doctor

Locations

Family Medicine - Piedmont Plaza

Address

Piedmont Plaza I Building, 3rd Floor

1920 West First Street

Winston-Salem, NC 27104

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Hours of Operation

Mon - Fri: 8 am - 5 pm
Sat: 9 am - 12 pm

Appointments

336-716-4479

Credentials

Education

BA, University of North Carolina at Chapel Hill, 1984
MD, Wake Forest School of Medicine, 1988
MA, University of North Carolina - Greensboro, 2008

Residency

Family Medicine, Rush-Presbyterian-St. Luke's Medical Center, 1989
Rush-Presbyterian-St. Luke's Medical Center, 1991

Fellowship

Rush-Presbyterian-St. Luke's Medical Center, 1992

Board Certifications

American Board of Family Medicine, Family Medicine

Positions

Physician
Chair, Family Medicine
Professor, Family Medicine

Insurance

Wake Forest Baptist accepts most major health insurance plans for hospital, physician and clinic services and participates in Medicare and Medicaid government programs. For more information, visit Billing and Insurance.

Insurance Accepted

This chart is a list of the most common health insurance plans we accept. This list is subject to change. Please check your individual plan to confirm their participation and the coverage allowed.

Due to the different physician groups and hospitals within the Wake Forest Baptist system, physician services and hospital services are billed separately. Please remember that health insurance coverage varies, so some services may not be covered.

If you don’t see your plan or you have questions, please call our Customer Service Center at 877-938-7497. We will do our best to work with you and your plan.

WFUHS - Wake Forest University Health Sciences (physician services)
NCBH - North Carolina Baptist Hospital
Davie - Davie Medical Center
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
N/A - Not applicable to services provided at facility and/or CHC
NC - Not contracted, very low to no volume for facility and/or CHC

WAKE FOREST BAPTIST HEALTH
MANAGED CARE CONTRACTS - December 2017

PAYER	WFUHS	NCBH	DAVIE	LMC	CHC	Wilkes
AETNA (PPO & HMO)	X	X	X	X	X	X
AETNA MEDICARE	X	X	X	X	X	X
BCBSNC (PPO & HMO)	X	X	X	X	X	X
BLUE MEDICARE	X	X	X	X	X	X
BLUE VALUE	X	X	X	X	X	X
CAROLINA BEHAVIORAL HEALTH	X	X	N/A	N/A	X	N/A
CIGNA	X	X	X	X	X	X
CIGNA BEHAVIORAL HEALTH		X	N/A	N/A	N/A	N/A
CIGNA HEALTHSPRING MEDICARE ADVANTAGE	X	X	X	X	X	N/A
CIGNA LIFESOURCE (TRANSPLANTS)	X	X	N/A	N/A	N/A	N/A
COVENTRY/WELLPATH	X	X	X	X	X	X
CRESCENT PPO (ASHEVILLE)	X	X	NC	NC	NC	NC
DIRECT NET	X	X	NC	NC	NC	NC
FIRST HEALTH (COVENTRY)	X	X	X	X	X	X
FIRSTCAROLINACARE (PINEHURST, NC)	NC	X	NC	NC	NC	NC
GATEWAY HEALTH ALLIANCE (VIRGINIA)	X	X	NC	NC	NC	NC
GOLDEN RULE INS (UNITED)	X	X	X	X	X	X
HEALTHGRAM (formerly PRIMARY PHYSICIAN CARE)	X	X	NC	X	NC	NC
HUMANA CHOICECARE	X	X	X	X	X	X
HUMANA MEDICARE ADVANTAGE	X	X	X	X	X	X
LIBERTY ADVANTAGE (MEDICARE ADVANTAGE)	X	X	N/A	N/A	N/A	N/A
MAGELLAN (BEHAVIORAL HEALTH)	X	X	N/A	N/A	X	N/A
MEDCOST	X	X	X	X	X	X
MEDCOST ULTRA	X	X	X	X	N/A	X
OPTUMHEALTH (TRANSPLANTS - APPLICABLE TO NCBH/WFUHS ONLY)	X	X	N/A	N/A	N/A	N/A
PREFERRED CARE OF VA INC	X	X	NC	NC	NC	NC
SOUTHERN HEALTH SVCS (COVENTRY-PPO ONLY)	X	X	X	NC	X	NC
TWIN COUNTY (VIRGINIA)	X	X	NC	NC	NC	NC
UNITED BEHAVIORAL HEALTH	X	X	N/A	N/A	X	N/A
UNITED BEHAVIORAL HEALTH INTENSIVE OUTPATIENT PROGRAM (WFUHS ONLY)	X	N/A	N/A	N/A	N/A	N/A
UNITED HEALTHCARE	X	X	X	X	X	X
UNITED HEALTHCARE MEDICARE	X	X	X	X	X	X
WELLPATH (COVENTRY)	X	X	X	X	X	X

LEXINGTON ONLY - Contracts specific to support Lexington employer groups, low volume
BEECHSTREET PPO
NATIONAL PROVIDER NETWORK/MEDICAL RESOURCES
PHCS/MULTIPLAN

CHC ONLY - Contracts specific to support CHC
AETNA BEHAVIORAL HEALTH
CIGNA BEHAVIORAL HEALTH (limited providers)
THN - TRIAD HEALTH NETWORK MA Plans only (Humana Medicare and Healthteam Advantage)
TRICARE

KEY:
N/A = not applicable to services provided at facility and/or CHC
NC = Not Contracted, very low to no volume for facility and/or CHC
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
DAVIE - Davie Medical Center
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center

Research

Publications

Obamacare: what the Affordable Care Act means for patients and physicians. Hall MA, Lord R. BMJ. 2014 Oct; 349:g5376.
High physician fees and high health spending. Lord RW. Health Aff (Millwood). 2011 Dec; 30(12):2457; author reply 2457.
Characteristics associated with glycemic control among family medicine patients with type 2 diabetes. Kirk JK, Davis SW, Hildebrandt CA, Strachan EN, Peechara ML, Lord R. N C Med J. ; 72(5):345-50.
Clinical inquiries: which women should we screen for gestational diabetes mellitus?. Namak S, Lord RW, Zolotor AJ, Kramer R. J Fam Pract. 2010 Aug; 59(8):467-8.
Liability implications of physician-directed care coordination. Hall MA, Peeples RA, Lord RW. Ann Fam Med. ; 3(2):115-21.

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