Ratings and Reviews

4.9 407 Ratings 72 Comments
CP concern for questions/worries	4.9
CP efforts to include in decisions	4.9
CP explanations of prob/condition	4.9
CP spoke using clear language	5.0
Friendliness/courtesy of CP	5.0
Likelihood of recommending CP	4.9
Patients' confidence in CP	5.0
Time CP spent with patient	4.9
Wait time at clinic	4.7

The overall Patient Rating score is the average of responses to the nine questions listed below. The questions are from the Press Ganey Patient Experience Survey. Responses are measured on a 1 to 5 scale, where 1 represents "very poor" and 5 represents "very good.

Learn About Our Survey

Patient Comments

September 12, 2018Good experience.
August 23, 2018*Dr. Rice is extremely knowledgeable, compassionate, kind, & patient. He is genuinely concerned about every individual. I have never known any doctor like him in his level of care. He is outstanding & I am very blessed.
August 22, 2018Dr. Rice is amazing....I feel like he has all the time in the world when he meets with me.
August 21, 2018Dr. Rice is the BEST. His staff is the best.
July 30, 2018very good
July 30, 2018Dr Rice is excellent. He listens well to my medical concerns. Always provides me with excellent care. I shared with him about my wife having terminal cancer. He was very concerned and sorry about her condition and gave me some good advice keep my self well during this process with my wife . He is the best!
July 30, 2018Dr. Wm Rice is an excellent physician: knowledge, bedside manor, etc.
July 25, 2018Dr Rice is the best
July 25, 2018Very good comunicator
July 24, 2018VERY SATISFIED WITH VISIT
July 18, 2018Dr. Rice was truly wonderful as always. But during this visit, he rose to new heights. This was a routine annual check up. But in the past few months, I've had a very severe prolonged illness, most managed by another wonderful specialty physician here. However there have been many significant complications from the treatments and I needed Dr. Rice's help sorting these out and getting a plan. So instead of a routing annual, it was exceedingly complex and involved. Dr. Rice showed no sign of hesitation or frustration and instead dug right in. He was skilled, knowledgeable, thorough, unrushed, patient, caring, understanding, and also very supportive. By the end of this extended visit he had developed and implemented a comprehensive care plan. I left realizing yet again how blest I am to have Dr. Rice as my primary care provider.
July 17, 2018Dr Rice is outstanding. I feel fortunate to be in his care.
July 16, 2018There is no one better than Dr Rice.
July 10, 2018Very much appreciated the opportunity to have in effect a second opinion on my situation which, with various tests, is in process of diagnosis. Dr. Rice suggested an additional test to try to clarify the cause of my symptoms. This made sense.
July 3, 2018Dr. Rice is the best and most concerned doctor I have had! I understand he doesn't take new patient and I believe this is true because he is in such high demand.
June 27, 2018Dr. Rice is simply excellent. I am especially grateful for the thoughtful and caring way he treats his patients.
June 23, 2018Very pleasant experience with this Dr. and staff!
June 20, 2018awesome doctor
June 19, 2018extraordinary care
June 12, 2018In a word, Dr. Rice is SUPERB!
June 12, 2018Dr. Rice is the best provider a patient can have. He's not only a provider, he's a friend, someone I can talk openly with. I'm so glad to have him as my provider.
June 6, 2018Dr. Rice is a wonderful doctor. He is concerned about you as a patient and as an individual.
May 31, 2018I do not look forward to the day Dr. Rice retires. I have been his patient for 28 years and he has taken excellent care of me.
May 30, 2018Best possible care provider. Thanks, Dr. Rice, for spending so much time with me in clinic. I have complete faith in your ability to guide my health care.
May 27, 2018I have found Dr. Rice to be an exceptional health care provider.
May 25, 2018*Dr. W. Rice _____ is the best I have been with him so long I can't think of the number of years.
May 15, 2018Dr. Rice is outstanding. We are lucky to have him here.
May 8, 2018Dr. Rice is an excellent physician in whom I have total confidence!!!
April 28, 2018Dr. Rice has been my position for almost 20 years. He is always been Extremely considerate, knowledgeable, and very personable. He also has demonstrated a lot of patience and flexibility and allowing me as a patient to make decisions about my care. He and the staff are an asset to your organization.
April 22, 2018a superb physician, have been seeing him for many years.
April 17, 2018My provider is a great individual who delivers great care
April 11, 2018I had always heard wonderful things about Dr. Rice, and after seeing him for myself, I completely agree. Kind, concerned and understanding.
April 7, 2018I have recommended Dr. Rice to others.
April 6, 2018*Dr. Rice was totally engaged!
April 2, 2018Dr. W. Rice was so cordial and understanding.
March 26, 2018Dr. Rice is an exceptional physician. He devoted significant time to listening to my issues, asked helpful follow-up questions, and showed compassion and understanding in helping me to address particular issues. I couldn't imagine a more caring and attentive physician. I recommend him most highly.
March 23, 2018Dr. Rice is an excellent physician! I always enjoy the care he clinical care he provides! He's also a great listener who seeks to understand what's going on in my life at the time of my visits. I appreciate this added touch.
March 22, 2018Provider is an excellent doctor. He has great communication skills.
March 22, 2018Excellent Care provider
March 19, 2018He as an outstanding clinician, wonderful human being and takes care thoroughly
March 19, 2018Dr Rice very informed on my condition and healthcare
March 18, 2018OMG!! Dr.Rice recommended a book for me to read about nutrition and exercise to help age with grace! What a way to win my heart!
March 17, 2018Dr. Rice is the best physician I've ever had. I've known him since his babies were born & they are now grown. I guess you could say there is history there which a good thing. He is an excellent care giver & his staff is great
March 14, 2018Dr. Rice is the best!
March 14, 2018Good
March 14, 2018Dr. Rice is a God-send. He really cares about his patients
March 12, 2018could not ask for a better experience
February 27, 2018Dr Rice has been my physician for years. He is so compassionate and kind and is like a friend as well as my trusted physician. He has always been attentive and knowledgeable!
February 20, 2018Dr. Rice is one of the best doctors that I have ever encountered. He makes you feel appreciated. He takes time to speak with you about your family and how you are truly feeling. He is an absolute asset to Wake Forest Baptist Health.
February 2, 2018Good experience.
February 1, 2018Fortunately most of my phys. I have known for many years and "*Billy" is outstanding.
January 17, 2018Dr. Rice is brilliant and has been an absolute rock for my parents and myself.
January 9, 2018Always very pleasant.
January 2, 2018I think the world of Dr. Rice! He's extremely good at what he does. I'm delighted to have him as my primary care physician!
January 2, 2018Dr. Rice to the tops!
January 2, 2018First rate care. Dr. Rice is superb.
December 26, 2017best doctor I've ever had
December 19, 2017*Dr. Rice exemplifies excellent care and genuine concern for my quality of health - I am beyond blessed to have him as my provider!!
December 19, 2017Could not have been more professional or respectful
December 19, 2017Billy Rice is the best!
December 9, 2017Dr. Rice is a fantastic physician. the time and empathy he has for his patients is phenomenal.
December 4, 2017Can't say enough positive things about *Dr. Rice. He takes as much time as needed and truly cares.
December 3, 2017very good
November 22, 2017Dr. Rice has always been thorough and shows that he knows me, my history, and is compassionate and cares. During this latest visit he recommended a book to me, which I purchased already and will help me in stepping up my wellness habits. #bestdoctorEVER
November 22, 2017Dr. Rice is a phenomenal provider. I am truly thankful to have him as my physician.
November 21, 2017Dr. Rice is very thorough and listens intently to my concerns.
November 21, 2017*Dr. Rice is great, great, GREAT!
November 14, 2017Dr. Rice is the best and most professional doctor a patient can have. He is so understanding and caring.
November 13, 2017Dr. Rice is superb
November 10, 2017Best doctor I have seen.
November 6, 2017I would recommend this provider to others.
November 3, 2017Dr Rice is the best Dr that Baptist has, he is just great. always understanding and listen to your problems.

Locations

University Internal Medicine - Country Club

at Medical Plaza – Country Club

Address

4614 Country Club Road

Winston-Salem, NC 27104

Get Directions

Hours of Operation

Mon - Fri: 8 am - 5 pm

Appointments

336-716-3787

Credentials

Education

BA, University of North Carolina at Chapel Hill, 1984
MD, Wake Forest School of Medicine, 1989

Internship

Internal Medicine, North Carolina Baptist Hospital, 1990

Residency

Internal Medicine, North Carolina Baptist Hospital, 1992

Board Certifications

American Board of Internal Medicine, Internal Medicine

Memberships

American College of Physicians

Positions

Physician
Associate Professor, General Internal Medicine

Insurance

Wake Forest Baptist accepts most major health insurance plans for hospital, physician and clinic services and participates in Medicare and Medicaid government programs. For more information, visit Billing and Insurance.

Insurance Accepted

This chart is a list of the most common health insurance plans we accept. This list is subject to change. Please check your individual plan to confirm their participation and the coverage allowed.

Due to the different physician groups and hospitals within the Wake Forest Baptist system, physician services and hospital services are billed separately. Please remember that health insurance coverage varies, so some services may not be covered.

If you don’t see your plan or you have questions, please call our Customer Service Center at 877-938-7497. We will do our best to work with you and your plan.

WFUHS - Wake Forest University Health Sciences (physician services)
NCBH - North Carolina Baptist Hospital
Davie - Davie Medical Center
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
N/A - Not applicable to services provided at facility and/pr CHC
NC - Not contracted, very low to no volume for facility and/or CHC

WAKE FOREST BAPTIST HEALTH
MANAGED CARE CONTRACTS - December 2017

PAYER	WFUHS	NCBH	DAVIE	LMC	CHC	Wilkes
AETNA (PPO & HMO)	X	X	X	X	X	X
AETNA MEDICARE	X	X	X	X	X	X
BCBSNC (PPO & HMO)	X	X	X	X	X	X
BLUE MEDICARE	X	X	X	X	X	X
BLUE VALUE	X	X	X	X	X	X
CAROLINA BEHAVIORAL HEALTH	X	X	N/A	N/A	X	N/A
CIGNA	X	X	X	X	X	X
CIGNA BEHAVIORAL HEALTH		X	N/A	N/A	N/A	N/A
CIGNA HEALTHSPRING MEDICARE ADVANTAGE	X	X	X	X	X	N/A
CIGNA LIFESOURCE (TRANSPLANTS)	X	X	N/A	N/A	N/A	N/A
COVENTRY/WELLPATH	X	X	X	X	X	X
CRESCENT PPO (ASHEVILLE)	X	X	NC	NC	NC	NC
DIRECT NET	X	X	NC	NC	NC	NC
FIRST HEALTH (COVENTRY)	X	X	X	X	X	X
FIRSTCAROLINACARE (PINEHURST, NC)	NC	X	NC	NC	NC	NC
GATEWAY HEALTH ALLIANCE (VIRGINIA)	X	X	NC	NC	NC	NC
GOLDEN RULE INS (UNITED)	X	X	X	X	X	X
HEALTHGRAM (formerly PRIMARY PHYSICIAN CARE)	X	X	NC	X	NC	NC
HUMANA CHOICECARE	X	X	X	X	X	X
HUMANA MEDICARE ADVANTAGE	X	X	X	X	X	X
LIBERTY ADVANTAGE (MEDICARE ADVANTAGE)	X	X	N/A	N/A	N/A	N/A
MAGELLAN (BEHAVIORAL HEALTH)	X	X	N/A	N/A	X	N/A
MEDCOST	X	X	X	X	X	X
MEDCOST ULTRA	X	X	X	X	N/A	X
OPTUMHEALTH (TRANSPLANTS - APPLICABLE TO NCBH/WFUHS ONLY)	X	X	N/A	N/A	N/A	N/A
PREFERRED CARE OF VA INC	X	X	NC	NC	NC	NC
SOUTHERN HEALTH SVCS (COVENTRY-PPO ONLY)	X	X	X	NC	X	NC
TWIN COUNTY (VIRGINIA)	X	X	NC	NC	NC	NC
UNITED BEHAVIORAL HEALTH	X	X	N/A	N/A	X	N/A
UNITED BEHAVIORAL HEALTH INTENSIVE OUTPATIENT PROGRAM (WFUHS ONLY)	X	N/A	N/A	N/A	N/A	N/A
UNITED HEALTHCARE	X	X	X	X	X	X
UNITED HEALTHCARE MEDICARE	X	X	X	X	X	X
WELLPATH (COVENTRY)	X	X	X	X	X	X

LEXINGTON ONLY - Contracts specific to support Lexington employer groups, low volume
BEECHSTREET PPO
NATIONAL PROVIDER NETWORK/MEDICAL RESOURCES
PHCS/MULTIPLAN

CHC ONLY - Contracts specific to support CHC
AETNA BEHAVIORAL HEALTH
CIGNA BEHAVIORAL HEALTH (limited providers)
THN - TRIAD HEALTH NETWORK MA Plans only (Humana Medicare and Healthteam Advantage)
TRICARE

KEY:
N/A = not applicable to services provided at facility and/or CHC
NC = Not Contracted, very low to no volume for facility and/or CHC
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
DAVIE - Davie Medical Center
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center

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