Ratings and Reviews

4.7 126 Ratings 23 Comments
CP concern for questions/worries	4.7
CP efforts to include in decisions	4.7
CP explanations of prob/condition	4.7
CP spoke using clear language	4.8
Friendliness/courtesy of CP	4.8
Likelihood of recommending CP	4.8
Patients' confidence in CP	4.8
Time CP spent with patient	4.7
Wait time at clinic	4.2

The overall Patient Rating score is the average of responses to the nine questions listed below. The questions are from the Press Ganey Patient Experience Survey. Responses are measured on a 1 to 5 scale, where 1 represents "very poor" and 5 represents "very good.

Learn About Our Survey

Patient Comments

September 20, 2018*Dr. Shoemaker came across cocky & arrogant. Further, he humiliated me, making me feel like I should know the anatomy & my daughters ear. He all but said I was a food for bringing her in despite our ... for her health over the last year. The ONLY positive part to our visit was that he was friendly with my daughter (the patient).
September 11, 2018A great physician that took the time and was easy to understand. He was great with my son, who loved chasing him down the hall (14 month old). Thank you.
August 20, 2018best ENT to date!
August 3, 2018I had a very positive experience with Dr. Shoemaker. He was courteous, very professional, knowledgeable, and informative. In my opinion his analysis of my condition and treatment plan was spot on. I believe the medication is helping halfway through the 10 day regimen. First visit but I have great confidence in Dr. Shoemaker.
July 30, 2018This was the first time I had seen anyone in this practice and I feel I hit the jackpot. I was very impressed with *Dr. Shoemaker and will certainly recommend him to anyone who needs his services.
July 24, 2018Dr. Shoemaker is the best!
July 16, 2018short and quick, didn't want to hear what my concerns were
July 4, 2018I trust him more than any doctor that I have seen in years.
July 3, 2018Good experience, no problems.
June 26, 2018excellent visit
May 17, 2018all positive
April 7, 2018Dr. Shoemaker is a very professional, friendly, understanding & courteous specialist. I would recommend him to everyone (both young and old). His bedside manner is superb.
April 2, 2018I scheduled surgery with Dr. Shoemker he was very through
March 21, 2018Already recommended my sister to practice...although she did not get an appointment with Dr. Shoemaker...she got to see another Dr and was very pleased with him
March 6, 2018Dr. Shoemaker is a lovely person and compassionate doctor.
February 21, 2018He saved my life 5 years ago!
February 20, 2018one of few doctors that reallyshowed he cared,and want to do his best
February 13, 2018I would definitely recommend Dr. Shoemaker to others. He is an excellent doctor; explained my issues to me that I could understand. He listened to my questions. Very caring and friendly and doctor.
February 7, 2018Very good. They care for their patients
December 6, 2017I had some concerns that maybe I didn't make my point strong enough. I felt at some level I wasn't being heard until the week after the appontment.
November 29, 2017Dr. Shoemaker explains things thoroughly, answers my questions thoughtfully and is a heck of a good surgeon as well as being a really nice man being.
November 28, 2017Dr. Shoemaker is very caring and describes thing in detail so you will not be afraid if they were to happen.
November 27, 2017Excellent professional mannerism. Engaged well in conversation. Very thorough in exam. Happy patient.

Locations

Greensboro Ear Nose and Throat Associates

Address

1132 N Church Street

Suite 200

Greensboro, NC 27401

Get Directions

Appointments

336-379-9445

Credentials

Education

MD, Duke University School of Medicine, 1990

Internship

General Surgery, Presbyterian Hospital, 1991

Residency

Otolarynogology/Head and Neck Surgery, Eye and Ear Hospital of Pittsburgh, 1995

Board Certifications

American Board of Otolaryngology, Otolaryngology/Head and Neck Surgery

Positions

Physician - Wake Forest Health Network

Insurance

Wake Forest Baptist accepts most major health insurance plans for hospital, physician and clinic services and participates in Medicare and Medicaid government programs. For more information, visit Billing and Insurance.

Insurance Accepted

This chart is a list of the most common health insurance plans we accept. This list is subject to change. Please check your individual plan to confirm their participation and the coverage allowed.

Due to the different physician groups and hospitals within the Wake Forest Baptist system, physician services and hospital services are billed separately. Please remember that health insurance coverage varies, so some services may not be covered.

If you don’t see your plan or you have questions, please call our Customer Service Center at 877-938-7497. We will do our best to work with you and your plan.

WFUHS - Wake Forest University Health Sciences (physician services)
NCBH - North Carolina Baptist Hospital
Davie - Davie Medical Center
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
N/A - Not applicable to services provided at facility and/pr CHC
NC - Not contracted, very low to no volume for facility and/or CHC

WAKE FOREST BAPTIST HEALTH
MANAGED CARE CONTRACTS - December 2017

PAYER	WFUHS	NCBH	DAVIE	LMC	CHC	Wilkes
AETNA (PPO & HMO)	X	X	X	X	X	X
AETNA MEDICARE	X	X	X	X	X	X
BCBSNC (PPO & HMO)	X	X	X	X	X	X
BLUE MEDICARE	X	X	X	X	X	X
BLUE VALUE	X	X	X	X	X	X
CAROLINA BEHAVIORAL HEALTH	X	X	N/A	N/A	X	N/A
CIGNA	X	X	X	X	X	X
CIGNA BEHAVIORAL HEALTH		X	N/A	N/A	N/A	N/A
CIGNA HEALTHSPRING MEDICARE ADVANTAGE	X	X	X	X	X	N/A
CIGNA LIFESOURCE (TRANSPLANTS)	X	X	N/A	N/A	N/A	N/A
COVENTRY/WELLPATH	X	X	X	X	X	X
CRESCENT PPO (ASHEVILLE)	X	X	NC	NC	NC	NC
DIRECT NET	X	X	NC	NC	NC	NC
FIRST HEALTH (COVENTRY)	X	X	X	X	X	X
FIRSTCAROLINACARE (PINEHURST, NC)	NC	X	NC	NC	NC	NC
GATEWAY HEALTH ALLIANCE (VIRGINIA)	X	X	NC	NC	NC	NC
GOLDEN RULE INS (UNITED)	X	X	X	X	X	X
HEALTHGRAM (formerly PRIMARY PHYSICIAN CARE)	X	X	NC	X	NC	NC
HUMANA CHOICECARE	X	X	X	X	X	X
HUMANA MEDICARE ADVANTAGE	X	X	X	X	X	X
LIBERTY ADVANTAGE (MEDICARE ADVANTAGE)	X	X	N/A	N/A	N/A	N/A
MAGELLAN (BEHAVIORAL HEALTH)	X	X	N/A	N/A	X	N/A
MEDCOST	X	X	X	X	X	X
MEDCOST ULTRA	X	X	X	X	N/A	X
OPTUMHEALTH (TRANSPLANTS - APPLICABLE TO NCBH/WFUHS ONLY)	X	X	N/A	N/A	N/A	N/A
PREFERRED CARE OF VA INC	X	X	NC	NC	NC	NC
SOUTHERN HEALTH SVCS (COVENTRY-PPO ONLY)	X	X	X	NC	X	NC
TWIN COUNTY (VIRGINIA)	X	X	NC	NC	NC	NC
UNITED BEHAVIORAL HEALTH	X	X	N/A	N/A	X	N/A
UNITED BEHAVIORAL HEALTH INTENSIVE OUTPATIENT PROGRAM (WFUHS ONLY)	X	N/A	N/A	N/A	N/A	N/A
UNITED HEALTHCARE	X	X	X	X	X	X
UNITED HEALTHCARE MEDICARE	X	X	X	X	X	X
WELLPATH (COVENTRY)	X	X	X	X	X	X

LEXINGTON ONLY - Contracts specific to support Lexington employer groups, low volume
BEECHSTREET PPO
NATIONAL PROVIDER NETWORK/MEDICAL RESOURCES
PHCS/MULTIPLAN

CHC ONLY - Contracts specific to support CHC
AETNA BEHAVIORAL HEALTH
CIGNA BEHAVIORAL HEALTH (limited providers)
THN - TRIAD HEALTH NETWORK MA Plans only (Humana Medicare and Healthteam Advantage)
TRICARE

KEY:
N/A = not applicable to services provided at facility and/or CHC
NC = Not Contracted, very low to no volume for facility and/or CHC
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
DAVIE - Davie Medical Center
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center

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