About the Press Ganey Patient Experience Survey

At Wake Forest Baptist Health, we care about you and your experience as our patient. So our physician ratings are important to us. Just as we use lab tests and X-rays to get a clearer picture of how we can improve your medical condition, we use our Press Ganey Patient Experience Survey to learn how we can improve your health care experience. Make sure to review our doctor ratings when looking for your next physician.

Doctor Ratings

Russell M. Howerton, MD, talks about feedback from patients.

What is Press Ganey?

Press Ganey

Press Ganey is a patient experience company in South Bend, Indiana. We partner with them to improve our patient experience. Since this is an indepent company there is no chance for bias in the survey questions or reported results.

For more than 30 years, Press Ganey has been the industry’s recognized leader in improving the patient experience. Today, Press Ganey works with more than 26,000 health care facilities, including over 60 percent of all US hospitals, to help reduce patient suffering and improve the quality, safety, and experience of care.

Learn more about Press Ganey.

Press Ganey Data Integrity

Wake Forest Baptist Health is proud to have earned the, “Press Ganey Seal of Integrity.” The seal acknowledges that the patient satisfaction data we share meets scientifically-rigorous standards as put forth by Press Ganey.

Who receives the survey?

Patients who are seen at Wake Forest Baptist Health’s outpatient clinics are randomly selected to receive a survey. Surveys are sent through the mail or emailed within a few weeks of appointments.

Are all comments posted?

We collect comments from the Care Provider section of the Press Ganey Survey and post them weekly.

Both positive and negative comments are posted, with these exceptions:

  • Offensive, abusive or malicious language
  • Names or detailed descriptions that jeopardize patient confidentiality or privacy
  • Comments about other providers, departments or instances of care (Emergency Department, Financial Services, Pharmacy, etc.)

Why don’t we see patient ratings and comments for every doctor?

Currently, not all doctor ratings and comments are available. The number of rated physicians will increase over time.

The more ratings a provider receives, the more accurate and statistically reliable the data is. Providers with less than 30 ratings may not have patient ratings listed on their profiles.

What questions are asked on the survey?

Care Provider

Other Frequently Asked Questions