Patient Rights

Getting Assistance

We want your stay at Davie Medical Center, a facility of North Carolina Baptist Hospital, to be a positive experience. Whenever you're faced with something you don't understand - whether it is a diagnosis, a medical procedure, or simply directions to your appointment - please ask your physician, nurse, or any other hospital staff member for further explanation.

Patient Bill of Rights

The Patient Bill of Rights and Patient Responsibilities are designed to help you become an informed member of your own health care team.

Patient Bill of Rights and Responsibilities (PDF) English

Patient Bill of Rights and Responsibilities (PDF) Spanish

Financial Assistance

For more information, view our financial assistance application and policy.

Additional Assistance

If you need additional assistance with any problem, concern or to file a grievance our Patient and Family Relations department is ready to help you at 336-998-1310.  Making a complaint or grievance will in no way compromise your future access to care.  You may also lodge a grievance directly with:

Division of Health Service Regulation
2711 Mail Service Center
Raleigh, NC  27609-2711
Phone: 800-624-3004


The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 800-994-6610


Disability Rights North Carolina
2626 Glenwood Ave., Ste. 550
Raleigh, NC 27608
Toll-free: 877-235-4210
Phone: 919-856-2195
Fax: 919-856-2244

Section 504 Notice of Program Accessibility

Davie Medical Center and all of its programs and activities are accessible to and useable by disabled persons, including persons who are deaf, hard of hearing, or blind, or who have other sensory impairments.  Access features include:

  • Convenient off-street parking designated specifically for disabled persons.
  • Curb cuts and ramps between parking areas and buildings.
  • Level access into first floor level with elevator access to all other floors.\
  • Fully accessible offices, meeting rooms, bathrooms, public waiting areas, cafeteria, patient treatment areas, including examining rooms and patient wards.
  • A full range of assistive and communication aids provided to persons who are deaf, hard of hearing, or blind, or with other sensory impairments.  There is no additional charge for such aids. Some of these aids include:
    • Qualified sign language interpreters for persons who are deaf or hard of hearing.
    • A twenty-four hour (24) telecommunication device (TTY/TDD) which can connect the caller to all extensions within the facility and/or portable (TTY/TDD) units, for use by persons who are deaf, hard of hearing, or speech impaired.
    • Readers and taped material for the blind and large print materials for the visually impaired.
    • Flash cards, alphabet boards and other communication boards.
    • Assistive devices for persons with impaired manual skills. 

If you require any of the aids listed above, please let the receptionist or your nurse know.