Patient Relations

Lexington Medical Center's Patient Relations serves as patient advocates for both inpatients and outpatients. The staff provides valuable information and counseling regarding patient rights and responsibilities, living wills or health care powers of attorney.

Interpreter Services

Lexington Medical Center recognizes that effective communication and understanding are the foundation of patient safety and quality care, and respects our patients’ rights to receive information in a manner that they can understand.

In compliance with the Americans with Disabilities Act, Section 504 of the Rehabilitation Act of 1973, Title VI of the 1964 Civil Rights Act, Section 1557 of the Affordable Care Act, CLAS Standards, Joint Commission standards, and other federal regulations, language and communication services are available 24 hours a day, 7 days a week, at no cost, to our patients and their families.

Remote Interpreter Services

Video, audio and over-the-phone interpretation is available in all patient care areas of the Medical Center 24 hours a day, 7 days a week, via Your Remote Interpreter. This service offers video remote interpretation in over 20 languages, including American Sign Language, and audio remote interpretation services for over 200 languages, via a Medical Center remote interpreter device. Over-the-phone interpretation is also available from all Medical Center telephones.  

Live American Sign Language Interpretation Services

Live American Sign Language interpreters are available 24 hours a day, 7 days a week to help patients and families communicate effectively with Medical Center staff and providers. To schedule an American Sign Language interpreter, please advise your medical provider or call Patient and Family Relations at 336-238-4557.

Communications Devices

The direct TDD (Telecommunications Device for the Deaf/TTY) number for Lexington Medical Center is 336-238-4846

Hearing amplification devices are available for patient use and can be obtained via Patient and Family Relations at 336-238-4557.

All televisions are equipped with closed-caption capabilities.

Translation Services

Translation of written documents is available to all Medical Center staff and providers for purposes of patient care. For more information regarding translations, please contact Wake Forest Baptist Medical Center Department of Language Services at 336-713-2271.

Advanced Medical Directives

Lexington Medical Center supports the rights of patients to make informed decisions regarding the acceptance or refusal of medical and surgical treatment or procedures. If you do not have an Advanced Directive (Living Will), the hospital will provide you with the information and the explanation needed for patients to make an informed decision. The Patient Relations staff can assist in completing the document if so desired.

Patients can ask their nurse or call 336-238-4557 to reach a patient representative.