myWakeHealth Frequently Asked Questions

Your health record includes Current Medications, Allergies, Immunizations, Health Issues, Surgeries and Procedures. Within myWakeHealth, you may also see Medical and Family History, Test Results, and Preventative Care recommendations. myWakeHealth does not show the entire medical record. If you do not see the health information you are looking for, please visit Atrium Health Wake Forest Baptist Medical Records to learn how to request your medical records. You can also call the Medical Records Department at 336-716-3230, or use the feature in myWakeHealth to request medical records.

Some results are ready on the same day; other results my take a few days. When the result is available, we release it to you online immediately. Sometimes, this means that you may see your results BEFORE your provider has seen them. Please understand that we look at every test result.

At Atrium Health Wake Forest Baptist, we believe sharing real-time information empowers you to take control of your health on your time. Some patients choose to look at this information right away while others choose to wait until their care team contacts them. Health information can be confusing. If you have a hard time understanding your results or you see something in a note that concerns you, please write down your questions and ask your provider when you see them or send a message to your doctor in myWakeHealth.

Your myWakeHealth information comes directly from your electronic medical record at Atrium Health Wake Forest Baptist. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each time you visit a clinic. You may also request an amendment to your medical record in accordance with the procedure outlined in the Notice of Privacy Practices.

Review the information related to Medical Records.

You will generally receive an answer from a member of your care team within 1-3 business days. The myWakeHealth portal should not be used for urgent situations. Please contact your doctor if the situation requires a quicker reply. Dial 911 if it is an emergency.

To protect the privacy of patient health information, access to another record must be authorized through Proxy Access. If you are authorized to have Proxy Access, but do not already have your own myWakeHealth account or are not a patient of Atrium Health Wake Forest Baptist, an account will be created for you.

Use one of the forms below to request Proxy Access:

• An adult needing access to another adult
• A parent/legal guardian needing access to a minor child

A parent/legal guardian will have limited proxy access for children ages 13 to 17. On a child's 13th birthday, access to an account will automatically change to the limited view. See question below.

Proxy Access is automatically terminated for a child at age 18. An adult-child may allow access to a parent/guardian using the proxy access form for an adult.

• An adult needing access to any age individual with diminished mental capacity: Additional documentation (as indicated on the form) must be provided.

Under North Carolina State law, minors may consent to certain services without the consent of a parent or guardian and have all the privacy rights related to that service. This includes the prevention, diagnosis and treatment of sexually transmitted diseases and other diseases that must be reported to the State; pregnancy, drug or alcohol abuse; and emotional disturbance.

To protect the minor’s right to privacy, we limit access on the myWakeHealth portal because the system is unable to separate certain records to protect this right to privacy. Parents and legal guardians may still request a copy of the After Visit Summary during a clinic visit or request full records from Health Information Management (HIM) by email at MWHstaff@wakehealth.edu or by mail at:

HIM Department  
Attn: MWH Staff 
Atrium Health Wake Forest Baptist Medical Center  
Medical Center Boulevard 
Winston-Salem, NC 27157

Yes, teens ages 13-17 can request their own myWakeHealth account. The teen needs verbal permission from a parent/legal guardian and an order from their doctor. At the teen’s next office visit, ask the doctor about setting up an account.  

Proxy forms are available as indicated below or a printed copy is available from the Health Information Management (HIM) department at Atrium Health Wake Forest Baptist Medical Center located on the 4th Floor of the South Building, Medical Center Boulevard, Winston-Salem, NC.

Use one of the forms below to request Proxy Access:

• An adult needing access to another adult
• A parent/legal guardian needing access to a minor child 
• An adult needing access to any age individual with diminished mental capacity: Additional documentation (as indicated on the form) must be provided.

You can email (MWHstaff@wakehealth.edu), hand deliver, or mail completed, signed proxy authorization forms (with additional documentation if specified by the type of proxy access) to the Health Information Management (HIM) address department below.

HIM Department 
Attn:  MWH staff 
Atrium Health Wake Forest Baptist Medical Center 
Medical Center Boulevard 
Winston-Salem, NC  27157

Yes, but only if you have Proxy Access for your family member. You must be appropriately logged on as a proxy to ask questions about the individual.

No, due to privacy and security laws, each adult patient must establish their own myWakeHealth account. You can only access your spouse's health information if you have Proxy Access.

Click Forgot Password on the sign-in page to reset your password online. If you need help, call the myWakeHealth Patient Support Line toll-free at 855-560-5111.

Sign in to myWakeHealth. Using the tabs across the top, go to Preferences and select the appropriate option.

Protecting the privacy and security of your health information is important to us. Access to health information is controlled through secure activation codes, personal IDs and passwords. Each person controls his/ her own password, and the account cannot be accessed by others who are not authorized without that password. The myWakeHealth portal also uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with myWakeHealth. Unlike conventional email, all myWakeHealth messaging is done while you are securely logged on to our website.

Your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by Atrium Health Wake Forest Baptist. View our Privacy Policy. You may also contact your provider or email privacy@wakehealth.edu to request a copy of the Notice of Privacy Practices, which describes how your protected health information may be used or disclosed.

Protecting your health information is important to us. If your keyboard remains idle for 15 minutes or longer while logged onto myWakeHealth, you will be automatically logged out. We recommend that you log out of your myWakeHealth session if you need to leave your computer for even a short period of time.

You need access to a computer connected to the Internet and an up-to-date web browser. For Internet Explorer (IE) users, myWakeHealth may not work in older versions of your browser. Please upgrade to IE11 or use another browser such as Google Chrome, Mozilla Firefox or Safari.

Yes, once you have a myWakeHealth account, you can download the MyChart app on your mobile device (iPhone or Android).

Your activation code expires after you successfully sign up or 60 days after you received the code. If you have not signed up within that time frame, you can still sign up online without a code.

If you receive an error message:

• Please confirm that your access code and other information are entered correctly.
• If so, the access code may have expired or your social security number and/or birth date may not match our records. 
• If you still have problems, please contact us to register. We will verify your identify and mail you a new activation code.

No, your activation code is not your myWakeHealth ID or password. You will use the activation code only once to sign in to myWakeHealth for the first time. (The code will expire after you have used it or after 60 days). When you sign in to myWakeHealth the first time, you will enter your activation code and then be asked to create your own unique myWakeHealth ID and password.