Patient and Family Relations

Our staff has the privilege to assist and support our patients and families during their stay. Members of the patient and family relations team act as advocates to address patient concerns and grievances to resolve issues as quickly and efficiently as possible.

All patients are provided a Patient Bill of Rights and Responsibilities upon admittance and receive a patient satisfaction survey after discharge. Feedback from the surveys allows us to make appropriate changes in policies and procedures to improve patient satisfaction.

Language Services

Wake Forest Baptist Medical Center recognizes that effective communication and understanding are the foundation of patient safety and quality care, and respects our patients’ rights to receive information in a manner that they can understand.

Language and communication services are available 24 hours a day, 7 days a week, at no cost, to our patients and their families.

We provide these services in compliance with the Americans with Disabilities Act, Section 504 of the Rehabilitation Act of 1973, Title VI of the 1964 Civil Rights Act, Section 1557 of the Affordable Care Act, CLAS Standards, Joint Commission standards, and other federal regulations.

The Language Services team provides the following services to all of our patients and families:

Live Interpreter Services

Live Spanish and American Sign Language interpreters are available 24 hours a day, 7 days a week to help patients and families communicate effectively with Medical Center staff and providers. To request a Spanish or American Sign Language interpreter, please advise your medical provider or call Language Services at 336-713-2271.

Remote Interpreter Services

Video, audio and over-the-phone interpretation is available in all patient care areas of the Medical Center 24 hours a day, 7 days a week, via Your Remote Interpreter. This service offers video remote interpretation in over 20 languages, including American Sign Language, and audio remote interpretation services for over 200 languages, via a Medical Center remote interpreter device. Over-the-phone interpretation is also available from all Medical Center telephones.

Communications Devices

The direct TDD (Telecommunications Device for the Deaf/TTY) number for Wake Forest Baptist Medical Center is 336-713-2279.

Hearing amplification devices are available for patient use and can be obtained via Language Services at 336-713-2271.

All televisions are equipped with closed-caption capabilities.

Translation Services

Translation of written documents is available to all Medical Center staff and providers for purposes of patient care. For more information regarding translations, please contact Language Services at 336-713-2271.

Hospital Stay Amenities

We also offer amenities for patients and visitors if they are at the hospital for an extended period of time.